Wire Care lists into Ladill Queue workflows instead of reception panels.

When Queue integration is on, role pages issue tickets into their own
department queues and drive Call next → Serve → Complete on the native
lists. Integration off leaves existing UI unchanged.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Services/Queue/QueueClient.php

@@ -197,6 +197,45 @@ class QueueClient
         return (array) ($response->json('data') ?? []);
     }
 
+    /**
+     * @param  array<string, mixed>  $payload
+     * @return array<string, mixed>
+     */
+    public function issueTicket(string $owner, array $payload): array
+    {
+        $response = $this->http($owner)->post($this->base().'/tickets', $payload);
+        $response->throw();
+
+        return (array) ($response->json('data') ?? []);
+    }
+
+    /**
+     * @return array<string, mixed>|null
+     */
+    public function callNext(string $owner, string $queueUuid, string $counterUuid): ?array
+    {
+        $response = $this->http($owner)->post($this->base().'/queues/'.$queueUuid.'/call-next', [
+            'counter_id' => $counterUuid,
+        ]);
+        $response->throw();
+
+        $data = $response->json('data');
+
+        return is_array($data) ? $data : null;
+    }
+
+    /**
+     * @param  array<string, mixed>  $payload
+     * @return array<string, mixed>
+     */
+    public function ticketAction(string $owner, string $ticketUuid, array $payload): array
+    {
+        $response = $this->http($owner)->post($this->base().'/tickets/'.$ticketUuid.'/action', $payload);
+        $response->throw();
+
+        return (array) ($response->json('data') ?? []);
+    }
+
     /**
      * Create or link real Queue queues/counters for Care specialty stubs.
      * Idempotent via external_key (and Queue-side name+branch fallback).