Add in-app Care Queue Engine (Phase 1 MVP).

Issue, call-next, serve, and complete tickets locally so Care Pro no longer needs QUEUE_API_* when CARE_QUEUE_DRIVER=native (default). Remote Ladill Queue remains available for cutover; PHPUnit keeps the remote driver for existing fakes. Co-authored-by: Cursor <cursoragent@cursor.com>
2026-07-18 09:54:06 +00:00
parent ad04f0cec8
commit 6cf5a24019
19 changed files with 1355 additions and 55 deletions
@@ -0,0 +1,70 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Support\Str;
+
+class CareQueueTicket extends Model
+{
+    use BelongsToOwner;
+
+    public const STATUS_WAITING = 'waiting';
+
+    public const STATUS_CALLED = 'called';
+
+    public const STATUS_SERVING = 'serving';
+
+    public const STATUS_COMPLETED = 'completed';
+
+    public const STATUS_SKIPPED = 'skipped';
+
+    public const STATUS_CANCELLED = 'cancelled';
+
+    protected $table = 'care_queue_tickets';
+
+    protected $fillable = [
+        'uuid', 'owner_ref', 'organization_id', 'service_queue_id', 'service_point_id',
+        'ticket_number', 'status', 'priority', 'source', 'customer_name', 'customer_phone',
+        'care_entity', 'care_entity_uuid', 'care_entity_id', 'visit_id', 'metadata',
+        'called_at', 'serving_at', 'completed_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'metadata' => 'array',
+            'called_at' => 'datetime',
+            'serving_at' => 'datetime',
+            'completed_at' => 'datetime',
+            'care_entity_id' => 'integer',
+            'visit_id' => 'integer',
+        ];
+    }
+
+    protected static function booted(): void
+    {
+        static::creating(function (CareQueueTicket $ticket) {
+            if (! $ticket->uuid) {
+                $ticket->uuid = (string) Str::uuid();
+            }
+        });
+    }
+
+    public function organization(): BelongsTo
+    {
+        return $this->belongsTo(Organization::class, 'organization_id');
+    }
+
+    public function serviceQueue(): BelongsTo
+    {
+        return $this->belongsTo(CareServiceQueue::class, 'service_queue_id');
+    }
+
+    public function servicePoint(): BelongsTo
+    {
+        return $this->belongsTo(CareServicePoint::class, 'service_point_id');
+    }
+}