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Fix Call next when doctor desk is missing from cached points.
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Assigned doctors could see board waiters while Call next returned empty because ensure() early-returned without provisioning a newly linked desk. Re-provision on point miss, recover stale tickets, and align empty messaging with visible waiters.

Co-authored-by: Cursor <cursoragent@cursor.com>
This commit is contained in:
isaacclad
2026-07-18 20:31:52 +00:00
co-authored by Cursor
parent c123097f3c
commit b077467c4b
4 changed files with 273 additions and 12 deletions
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app/Http/Controllers/Care/QueueController.php
+34 -2
View File
@@ -125,7 +125,12 @@ class QueueController extends Controller
$waitingCountQuery = Appointment::owned($owner)
->where('organization_id', $organization->id)
->whereIn('status', [Appointment::STATUS_WAITING, Appointment::STATUS_CHECKED_IN]);
->whereIn('status', [Appointment::STATUS_WAITING, Appointment::STATUS_CHECKED_IN])
->where(function ($q) {
$q->whereNull('queue_ticket_status')
->orWhere('queue_ticket_status', '')
->orWhereNotIn('queue_ticket_status', ['called', 'serving']);
});
if ($lockToPractitioner) {
$waitingCountQuery->whereIn('practitioner_id', $practitionerScope ?: [0]);
if ($branchId > 0) {
@@ -142,6 +147,14 @@ class QueueController extends Controller
$waitingCountQuery->whereRaw('1 = 0');
}
// Hero Waiting must match the Waiting column (same list the doctor acts on).
$waitingHero = $queue->reject(
fn ($a) => in_array($a->queue_ticket_status ?? '', ['called', 'serving'], true)
)->count();
if ($queue->count() >= $boardLimit) {
$waitingHero = max($waitingHero, $waitingCountQuery->count());
}
$inCareCountQuery = Appointment::owned($owner)
->where('organization_id', $organization->id)
->where('status', Appointment::STATUS_IN_CONSULTATION);
@@ -172,7 +185,7 @@ class QueueController extends Controller
->get();
$heroStats = [
'waiting' => $waitingCountQuery->count(),
'waiting' => $waitingHero,
'in_consultation' => $inCareCountQuery->count(),
'today' => $todayQuery->count(),
];
@@ -258,6 +271,25 @@ class QueueController extends Controller
? 'consultation'
: $context;
$waitingVisible = Appointment::owned($owner)
->where('organization_id', $organization->id)
->where('branch_id', $branchId)
->whereIn('status', [Appointment::STATUS_WAITING, Appointment::STATUS_CHECKED_IN])
->when($practitionerId, fn ($q) => $q->where('practitioner_id', $practitionerId))
->where(function ($q) {
$q->whereNull('queue_ticket_status')
->orWhere('queue_ticket_status', '')
->orWhereNotIn('queue_ticket_status', ['called', 'serving']);
})
->count();
if ($waitingVisible > 0) {
return back()->with(
'info',
"{$waitingVisible} waiting but none are callable at your {$label} desk right now (payment hold or specialty mismatch)."
);
}
return back()->with('info', "No patients waiting at your {$label} service point.");
}