Fix Call next when Care waiters lack Queue tickets.

Demo/pre-integration waiting lists showed patients but Call next hit an empty Queue and flashed a red error. Backfill missing tickets on Call next and queue load, and treat empty Call next as info.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Http/Controllers/Care/BillController.php

@@ -72,7 +72,7 @@ class BillController extends Controller
         $result = $this->queueBridge->callNext($organization, CareQueueContexts::BILLING, $branchId);
         $ticket = $result['ticket'] ?? null;
         if (! $ticket) {
-            return back()->with('error', 'No bills waiting in the billing queue.');
+            return back()->with('info', 'No bills waiting in the billing queue.');
         }
 
         return back()->with('success', 'Called '.$ticket['ticket_number'].'.');

app/Http/Controllers/Care/InvestigationController.php

@@ -96,7 +96,7 @@ class InvestigationController extends Controller
         $result = $this->queueBridge->callNext($organization, CareQueueContexts::LABORATORY, $branchId);
         $ticket = $result['ticket'] ?? null;
         if (! $ticket) {
-            return back()->with('error', 'No lab work waiting in the laboratory queue.');
+            return back()->with('info', 'No lab work waiting in the laboratory queue.');
         }
 
         return back()->with('success', 'Called '.$ticket['ticket_number'].'.');

app/Http/Controllers/Care/PrescriptionController.php

@@ -98,7 +98,7 @@ class PrescriptionController extends Controller
         $result = $this->queueBridge->callNext($organization, CareQueueContexts::PHARMACY, $branchId);
         $ticket = $result['ticket'] ?? null;
         if (! $ticket) {
-            return back()->with('error', 'No prescriptions waiting in the pharmacy queue.');
+            return back()->with('info', 'No prescriptions waiting in the pharmacy queue.');
         }
 
         return back()->with('success', 'Called '.$ticket['ticket_number'].'.');

app/Http/Controllers/Care/QueueController.php

@@ -43,6 +43,13 @@ class QueueController extends Controller
         $branchId = (int) ($request->input('branch_id') ?: $branchScope ?: $branches->first()?->id);
         $practitionerId = $request->input('practitioner_id') ? (int) $request->input('practitioner_id') : null;
 
+        $queueIntegration = ['enabled' => false];
+        if ($branchId && $this->queueBridge->isEnabled($organization)) {
+            // Catch up tickets for waiters created before Queue was linked (demo / pre-enable).
+            $this->queueBridge->syncMissingTickets($organization, CareQueueContexts::CONSULTATION, $branchId, 25);
+            $queueIntegration = $this->queueBridge->listMeta($organization, CareQueueContexts::CONSULTATION, $branchId);
+        }
+
         $queue = $branchId
             ? $this->appointments->queue($this->ownerRef($request), $branchId, $practitionerId)
             : collect();
@@ -86,9 +93,7 @@ class QueueController extends Controller
             'canManageQueue' => $canManageQueue,
             'canConsult' => $canConsult,
             'heroStats' => $heroStats,
-            'queueIntegration' => $branchId
-                ? $this->queueBridge->listMeta($organization, CareQueueContexts::CONSULTATION, $branchId)
-                : ['enabled' => false],
+            'queueIntegration' => $queueIntegration,
         ]);
     }
 
@@ -106,7 +111,7 @@ class QueueController extends Controller
         $result = $this->queueBridge->callNext($organization, CareQueueContexts::CONSULTATION, $branchId);
         $ticket = $result['ticket'] ?? null;
         if (! $ticket) {
-            return back()->with('error', 'No patients waiting in the consultation queue.');
+            return back()->with('info', 'No patients waiting in the consultation queue.');
         }
 
         return back()->with('success', 'Called '.$ticket['ticket_number'].' — '.($ticket['customer_name'] ?? 'patient').'.');

app/Http/Controllers/Care/SettingsController.php

@@ -9,6 +9,8 @@ use App\Services\Care\AppointmentPatientNotifier;
 use App\Services\Care\AuditLogger;
 use App\Services\Care\CareFeatures;
 use App\Services\Care\CarePermissions;
+use App\Services\Care\CareQueueBridge;
+use App\Services\Care\CareQueueContexts;
 use App\Services\Care\CareQueueProvisioner;
 use App\Services\Care\PlanService;
 use App\Services\Billing\PlatformEmailClient;
@@ -155,7 +157,22 @@ class SettingsController extends Controller
 
         if ($wantsQueue && $queue->configured()) {
             try {
-                $provisioner->provisionOrganization($organization->fresh());
+                $organization = $organization->fresh();
+                $provisioner->provisionOrganization($organization);
+                // Backfill tickets for patients already waiting when Queue was just linked.
+                $bridge = app(CareQueueBridge::class);
+                $branches = Branch::owned($owner)
+                    ->where('organization_id', $organization->id)
+                    ->where('is_active', true)
+                    ->pluck('id');
+                foreach ($branches as $branchId) {
+                    foreach (array_keys(CareQueueContexts::departments()) as $context) {
+                        if ($context === CareQueueContexts::RECEPTION) {
+                            continue;
+                        }
+                        $bridge->syncMissingTickets($organization, $context, (int) $branchId, 50);
+                    }
+                }
             } catch (\Throwable) {
                 // Best-effort; role pages will lazy-ensure on next use.
             }

app/Http/Controllers/Care/SpecialtyModuleController.php

@@ -97,7 +97,7 @@ class SpecialtyModuleController extends Controller
         $result = $queueBridge->callNext($organization, $module, $branchId);
         $ticket = $result['ticket'] ?? null;
         if (! $ticket) {
-            return back()->with('error', 'No patients waiting in this specialty queue.');
+            return back()->with('info', 'No patients waiting in this specialty queue.');
         }
 
         return back()->with('success', 'Called '.$ticket['ticket_number'].'.');