Route Care tickets to per-staff service points instead of shared branch queues.

Provision one consultation point per doctor (room + identity) and role-based
points for pharmacy, lab, billing, and triage. Fixed-doctor appointments and
walk-ins issue only to the assigned point; Call next respects that assignment
and flags unresolved patients rather than random routing.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Http/Controllers/Care/AppointmentController.php

@@ -246,10 +246,12 @@ class AppointmentController extends Controller
      */
     protected function validatedWalkInData(Request $request): array
     {
+        $queueOn = (bool) data_get($this->organization($request)->settings, 'queue_integration_enabled');
+
         return $request->validate([
             'branch_id' => ['required', 'integer', 'exists:care_branches,id'],
             'patient_id' => ['required', 'integer', 'exists:care_patients,id'],
-            'practitioner_id' => ['nullable', 'integer', 'exists:care_practitioners,id'],
+            'practitioner_id' => [$queueOn ? 'required' : 'nullable', 'integer', 'exists:care_practitioners,id'],
             'department_id' => ['nullable', 'integer', 'exists:care_departments,id'],
             'reason' => ['nullable', 'string', 'max:1000'],
             'notes' => ['nullable', 'string', 'max:5000'],

app/Http/Controllers/Care/BillController.php

@@ -69,10 +69,10 @@ class BillController extends Controller
         abort_unless($branchId > 0, 422);
         abort_unless($this->queueBridge->isEnabled($organization), 404);
 
-        $result = $this->queueBridge->callNext($organization, CareQueueContexts::BILLING, $branchId);
+        $result = $this->queueBridge->callNext($organization, CareQueueContexts::BILLING, $branchId, $member);
         $ticket = $result['ticket'] ?? null;
         if (! $ticket) {
-            return back()->with('info', 'No bills waiting in the billing queue.');
+            return back()->with('info', 'No bills waiting at your billing service point.');
         }
 
         return back()->with('success', 'Called '.$ticket['ticket_number'].'.');

app/Http/Controllers/Care/InvestigationController.php

@@ -93,10 +93,10 @@ class InvestigationController extends Controller
         abort_unless($branchId > 0, 422);
         abort_unless($this->queueBridge->isEnabled($organization), 404);
 
-        $result = $this->queueBridge->callNext($organization, CareQueueContexts::LABORATORY, $branchId);
+        $result = $this->queueBridge->callNext($organization, CareQueueContexts::LABORATORY, $branchId, $member);
         $ticket = $result['ticket'] ?? null;
         if (! $ticket) {
-            return back()->with('info', 'No lab work waiting in the laboratory queue.');
+            return back()->with('info', 'No lab work waiting at your laboratory service point.');
         }
 
         return back()->with('success', 'Called '.$ticket['ticket_number'].'.');

app/Http/Controllers/Care/PrescriptionController.php

@@ -95,10 +95,10 @@ class PrescriptionController extends Controller
         abort_unless($branchId > 0, 422);
         abort_unless($this->queueBridge->isEnabled($organization), 404);
 
-        $result = $this->queueBridge->callNext($organization, CareQueueContexts::PHARMACY, $branchId);
+        $result = $this->queueBridge->callNext($organization, CareQueueContexts::PHARMACY, $branchId, $member);
         $ticket = $result['ticket'] ?? null;
         if (! $ticket) {
-            return back()->with('info', 'No prescriptions waiting in the pharmacy queue.');
+            return back()->with('info', 'No prescriptions waiting at your pharmacy service point.');
         }
 
         return back()->with('success', 'Called '.$ticket['ticket_number'].'.');

app/Http/Controllers/Care/QueueController.php

@@ -108,10 +108,16 @@ class QueueController extends Controller
         $branchId = (int) ($request->input('branch_id') ?: $branchScope);
         abort_unless($branchId > 0, 422);
 
-        $result = $this->queueBridge->callNext($organization, CareQueueContexts::CONSULTATION, $branchId);
+        $result = $this->queueBridge->callNext(
+            $organization,
+            CareQueueContexts::CONSULTATION,
+            $branchId,
+            $member,
+            $request->input('practitioner_id') ? (int) $request->input('practitioner_id') : null,
+        );
         $ticket = $result['ticket'] ?? null;
         if (! $ticket) {
-            return back()->with('info', 'No patients waiting in the consultation queue.');
+            return back()->with('info', 'No patients waiting at your consultation service point.');
         }
 
         return back()->with('success', 'Called '.$ticket['ticket_number'].' — '.($ticket['customer_name'] ?? 'patient').'.');