diff --git a/app/Http/Controllers/Care/PatientMessageController.php b/app/Http/Controllers/Care/PatientMessageController.php
index 227ebeb..0aa370d 100644
--- a/app/Http/Controllers/Care/PatientMessageController.php
+++ b/app/Http/Controllers/Care/PatientMessageController.php
@@ -42,13 +42,22 @@ class PatientMessageController extends Controller
         $owner = $this->ownerRef($request);
         $organization = $this->organization($request);
         $html = OrganizationBranding::wrapEmailHtml(nl2br(e($data['body'])), $organization);
+        // Patient-facing From display name is the clinic/company, never the Ladill product.
+        $fromName = trim((string) $organization->name) ?: null;
 
         $sent = false;
         $error = null;
         $via = null;
 
         if ($platformEmail->isConfigured()) {
-            $sent = $platformEmail->send($owner, (string) $patient->email, $data['subject'], $html, $data['body']);
+            $sent = $platformEmail->send(
+                $owner,
+                (string) $patient->email,
+                $data['subject'],
+                $html,
+                $data['body'],
+                $fromName,
+            );
             $via = 'suite';
             if (! $sent) {
                 $error = $platformEmail->lastError();
@@ -61,7 +70,7 @@ class PatientMessageController extends Controller
                 $sent = $email->send(
                     $apiKey,
                     (string) $credential->bird_from_email,
-                    $credential->bird_from_name,
+                    $credential->bird_from_name ?: $fromName,
                     (string) $patient->email,
                     $data['subject'],
                     $html,
diff --git a/app/Services/Billing/PlatformEmailClient.php b/app/Services/Billing/PlatformEmailClient.php
index 6c8e40c..0f51d60 100644
--- a/app/Services/Billing/PlatformEmailClient.php
+++ b/app/Services/Billing/PlatformEmailClient.php
@@ -73,10 +73,13 @@ class PlatformEmailClient
                 ->withHeaders(['Idempotency-Key' => $key])
                 ->acceptJson()
                 ->timeout(30)
+                // from_name: caller should pass the clinic/org name for patient-facing
+                // mail. Do not default to CARE_SMTP_FROM_NAME ("Ladill Care") — that is
+                // product branding; suite From display must look like the customer.
                 ->post($this->base().'/messages/send', array_filter([
                     'user' => $ownerPublicId,
                     'channel' => 'suite',
-                    'from_name' => $fromName ?? config('smtp.from_name'),
+                    'from_name' => $fromName,
                     'to' => $to,
                     'subject' => $subject,
                     'html' => $html,
diff --git a/app/Services/Care/AppointmentPatientNotifier.php b/app/Services/Care/AppointmentPatientNotifier.php
index be12f83..5ed5183 100644
--- a/app/Services/Care/AppointmentPatientNotifier.php
+++ b/app/Services/Care/AppointmentPatientNotifier.php
@@ -5,6 +5,8 @@ namespace App\Services\Care;
 use App\Models\Appointment;
 use App\Models\Organization;
 use App\Models\Patient;
+use App\Services\Billing\PlatformEmailClient;
+use App\Services\Billing\PlatformSmsClient;
 use App\Services\Messaging\CustomerEmailClient;
 use App\Services\Messaging\CustomerSmsClient;
 use App\Services\Messaging\MessagingCredentialsService;
@@ -25,6 +27,8 @@ class AppointmentPatientNotifier
         private MessagingCredentialsService $credentials,
         private CustomerSmsClient $sms,
         private CustomerEmailClient $email,
+        private PlatformEmailClient $platformEmail,
+        private PlatformSmsClient $platformSms,
     ) {}
 
     public function organizationWants(Organization $organization, string $setting): bool
@@ -129,7 +133,7 @@ class AppointmentPatientNotifier
 
     /**
      * When true, Meet should also email the patient join invite.
-     * Prefer Care-branded email when Bird is connected; otherwise fall back to Meet invites.
+     * Prefer Care suite/product email when available; otherwise fall back to Meet invites.
      */
     public function shouldInvitePatientEmailViaMeet(Organization $organization): bool
     {
@@ -137,9 +141,13 @@ class AppointmentPatientNotifier
             return false;
         }
 
+        if ($this->platformEmail->isConfigured()) {
+            return false;
+        }
+
         $credential = $this->credentials->forOrganization($organization);
 
-        // Avoid double emails when Care Bird can send the branded notice.
+        // Avoid double emails when Care can send the branded notice.
         return ! $credential->hasValidBird();
     }
 
@@ -152,16 +160,29 @@ class AppointmentPatientNotifier
 
         try {
             $credential = $this->credentials->forOrganization($organization);
-            if (! $credential->hasValidSms()) {
+            $owner = (string) $organization->owner_ref;
+            $sent = false;
+            $error = null;
+
+            if ($this->platformSms->isConfigured()) {
+                $sender = $credential->sms_sender_id ?: null;
+                $sent = $this->platformSms->send($owner, $phone, $message, $sender ? (string) $sender : null);
+                if (! $sent) {
+                    $error = $this->platformSms->lastError();
+                }
+            }
+
+            if (! $sent && $credential->hasValidSms() && ($apiKey = $credential->smsApiKey())) {
+                $sent = $this->sms->send($apiKey, $phone, $message, (string) $credential->sms_sender_id);
+                if (! $sent) {
+                    $error = $this->sms->lastError() ?: $error;
+                }
+            }
+
+            if (! $sent && ! $this->platformSms->isConfigured() && ! $credential->hasValidSms()) {
                 return;
             }
 
-            $apiKey = $credential->smsApiKey();
-            if (! $apiKey) {
-                return;
-            }
-
-            $sent = $this->sms->send($apiKey, $phone, $message, (string) $credential->sms_sender_id);
             AuditLogger::record(
                 $organization->owner_ref,
                 $sent ? $auditAction.'_sent' : $auditAction.'_failed',
@@ -171,7 +192,7 @@ class AppointmentPatientNotifier
                 $patient->id,
                 [
                     'to' => $phone,
-                    'error' => $sent ? null : $this->sms->lastError(),
+                    'error' => $sent ? null : $error,
                 ],
             );
         } catch (\Throwable $e) {
@@ -197,25 +218,37 @@ class AppointmentPatientNotifier
 
         try {
             $credential = $this->credentials->forOrganization($organization);
-            if (! $credential->hasValidBird()) {
-                return;
-            }
-
-            $apiKey = $credential->birdApiKey();
-            if (! $apiKey) {
-                return;
-            }
-
+            $owner = (string) $organization->owner_ref;
+            $fromName = trim((string) $organization->name) ?: null;
             $html = OrganizationBranding::wrapEmailHtml(nl2br(e($body)), $organization);
-            $sent = $this->email->send(
-                $apiKey,
-                (string) $credential->bird_from_email,
-                $credential->bird_from_name,
-                $to,
-                $subject,
-                $html,
-                $body,
-            );
+            $sent = false;
+            $error = null;
+
+            if ($this->platformEmail->isConfigured()) {
+                $sent = $this->platformEmail->send($owner, $to, $subject, $html, $body, $fromName);
+                if (! $sent) {
+                    $error = $this->platformEmail->lastError();
+                }
+            }
+
+            if (! $sent && $credential->hasValidBird() && ($apiKey = $credential->birdApiKey())) {
+                $sent = $this->email->send(
+                    $apiKey,
+                    (string) $credential->bird_from_email,
+                    $credential->bird_from_name ?: $fromName,
+                    $to,
+                    $subject,
+                    $html,
+                    $body,
+                );
+                if (! $sent) {
+                    $error = $this->email->lastError() ?: $error;
+                }
+            }
+
+            if (! $sent && ! $this->platformEmail->isConfigured() && ! $credential->hasValidBird()) {
+                return;
+            }
 
             AuditLogger::record(
                 $organization->owner_ref,
@@ -227,7 +260,7 @@ class AppointmentPatientNotifier
                 [
                     'to' => $to,
                     'subject' => $subject,
-                    'error' => $sent ? null : $this->email->lastError(),
+                    'error' => $sent ? null : $error,
                 ],
             );
         } catch (\Throwable $e) {
diff --git a/tests/Feature/CareSuiteMessagingTest.php b/tests/Feature/CareSuiteMessagingTest.php
index 89333c4..2b4544c 100644
--- a/tests/Feature/CareSuiteMessagingTest.php
+++ b/tests/Feature/CareSuiteMessagingTest.php
@@ -102,7 +102,8 @@ class CareSuiteMessagingTest extends TestCase
         Http::assertSent(function ($request) {
             return str_contains($request->url(), '/messages/send')
                 && ($request['channel'] ?? null) === 'suite'
-                && ($request['user'] ?? null) === $this->user->public_id;
+                && ($request['user'] ?? null) === $this->user->public_id
+                && ($request['from_name'] ?? null) === 'Suite Clinic';
         });
     }