<?php

namespace Tests\Feature;

use App\Http\Middleware\EnsurePlatformSession;
use App\Models\Appointment;
use App\Models\Branch;
use App\Models\CareQueueTicket;
use App\Models\Member;
use App\Models\Organization;
use App\Models\Patient;
use App\Models\User;
use App\Services\Care\AppointmentService;
use App\Services\Care\CareQueueContexts;
use Illuminate\Foundation\Testing\RefreshDatabase;
use Illuminate\Support\Facades\Http;
use Tests\TestCase;

class CareQueueBridgeTest extends TestCase
{
    use RefreshDatabase;

    protected User $owner;

    protected Organization $organization;

    protected Branch $branch;

    protected Patient $patient;

    protected function setUp(): void
    {
        parent::setUp();
        $this->withoutMiddleware(EnsurePlatformSession::class);

        $this->owner = User::create([
            'public_id' => 'bridge-owner',
            'name' => 'Owner',
            'email' => 'bridge@example.com',
        ]);

        $this->organization = Organization::create([
            'owner_ref' => $this->owner->public_id,
            'name' => 'Bridge Clinic',
            'slug' => 'bridge-clinic',
            'settings' => [
                'onboarded' => true,
                'facility_type' => 'clinic',
                'plan' => 'pro',
                'plan_expires_at' => now()->addMonth()->toIso8601String(),
                'queue_integration_enabled' => true,
            ],
        ]);

        Member::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'user_ref' => $this->owner->public_id,
            'role' => 'receptionist',
        ]);

        $this->branch = Branch::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'name' => 'Main',
            'is_active' => true,
        ]);

        $this->patient = Patient::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'patient_number' => 'P-100',
            'first_name' => 'Ada',
            'last_name' => 'Lovelace',
            'gender' => 'female',
            'date_of_birth' => '1990-01-01',
        ]);
    }

    /**
     * Patient-flow board is doctor-only; reception keeps check-in / walk-in helpers.
     *
     * @return array{0: User, 1: Member}
     */
    protected function makeDoctor(string $suffix = 'doc'): array
    {
        $user = User::create([
            'public_id' => 'bridge-'.$suffix,
            'name' => 'Bridge Doctor '.$suffix,
            'email' => $suffix.'@bridge.example.com',
        ]);
        $member = Member::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'user_ref' => $user->public_id,
            'role' => 'doctor',
            'branch_id' => $this->branch->id,
        ]);

        return [$user, $member];
    }

    public function test_check_in_issues_consultation_ticket_when_integration_on(): void
    {
        Http::fake();

        $practitioner = \App\Models\Practitioner::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'name' => 'Dr. Bridge',
            'room' => 'Room 1',
            'is_active' => true,
        ]);

        $appointment = Appointment::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'patient_id' => $this->patient->id,
            'practitioner_id' => $practitioner->id,
            'type' => Appointment::TYPE_SCHEDULED,
            'status' => Appointment::STATUS_SCHEDULED,
            'scheduled_at' => now()->addHour(),
        ]);

        $result = app(AppointmentService::class)->checkIn($appointment, $this->owner->public_id, $this->owner->public_id);

        $this->assertNotNull($result->queue_ticket_uuid);
        $this->assertSame('waiting', $result->queue_ticket_status);
        $this->assertStringStartsWith('C', (string) $result->queue_ticket_number);
        $this->assertSame('Room 1', $result->queue_destination);
        $this->assertSame('Dr. Bridge', $result->queue_staff_display_name);
        $this->assertDatabaseHas('care_queue_tickets', [
            'uuid' => $result->queue_ticket_uuid,
            'ticket_number' => $result->queue_ticket_number,
            'status' => CareQueueTicket::STATUS_WAITING,
            'care_entity' => 'appointment',
            'care_entity_id' => $result->id,
        ]);
        Http::assertNothingSent();
    }

    public function test_check_in_skips_ticket_when_integration_off(): void
    {
        Http::fake();

        $settings = $this->organization->settings;
        $settings['queue_integration_enabled'] = false;
        $this->organization->update(['settings' => $settings]);

        $appointment = Appointment::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'patient_id' => $this->patient->id,
            'type' => Appointment::TYPE_SCHEDULED,
            'status' => Appointment::STATUS_SCHEDULED,
            'scheduled_at' => now()->addHour(),
        ]);

        $result = app(AppointmentService::class)->checkIn(
            $appointment->fresh(['organization', 'patient']),
            $this->owner->public_id,
            $this->owner->public_id,
        );

        $this->assertNull($result->queue_ticket_uuid);
        Http::assertNothingSent();
    }

    public function test_waiting_list_shows_ticket_number_when_integration_on(): void
    {
        Appointment::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'patient_id' => $this->patient->id,
            'type' => Appointment::TYPE_WALK_IN,
            'status' => Appointment::STATUS_WAITING,
            'scheduled_at' => now(),
            'waiting_at' => now(),
            'queue_position' => 1,
            'queue_ticket_uuid' => 'dddddddd-dddd-dddd-dddd-dddddddddddd',
            'queue_ticket_number' => 'C042',
            'queue_ticket_status' => 'waiting',
        ]);

        [$doctor] = $this->makeDoctor('wait');

        $this->actingAs($doctor)
            ->get(route('care.queue.index'))
            ->assertOk()
            ->assertSee('C042')
            ->assertSee('Call next')
            ->assertSee('Serve');
    }

    public function test_call_next_backfills_missing_ticket_then_calls(): void
    {
        Http::fake();

        $practitioner = \App\Models\Practitioner::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'name' => 'Dr. Backfill',
            'room' => 'Room 3',
            'is_active' => true,
        ]);

        Appointment::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'patient_id' => $this->patient->id,
            'practitioner_id' => $practitioner->id,
            'type' => Appointment::TYPE_WALK_IN,
            'status' => Appointment::STATUS_WAITING,
            'scheduled_at' => now(),
            'waiting_at' => now(),
            'queue_position' => 1,
        ]);

        [$doctor] = $this->makeDoctor('backfill');

        $response = $this->actingAs($doctor)
            ->from(route('care.queue.index'))
            ->post(route('care.queue.call-next'), [
                'branch_id' => $this->branch->id,
                'practitioner_id' => $practitioner->id,
            ])
            ->assertSessionHas('success');

        $appointment = Appointment::query()->where('patient_id', $this->patient->id)->first();
        $this->assertNotNull($appointment?->queue_ticket_uuid);
        $this->assertSame('called', $appointment->queue_ticket_status);
        $response->assertRedirect(route('care.appointments.show', $appointment));
        $this->assertDatabaseHas('care_queue_tickets', [
            'uuid' => $appointment->queue_ticket_uuid,
            'status' => CareQueueTicket::STATUS_CALLED,
        ]);
        Http::assertNothingSent();
    }

    public function test_call_next_empty_queue_flashes_info_not_error(): void
    {
        Http::fake();

        [$doctor] = $this->makeDoctor('empty');

        $this->actingAs($doctor)
            ->from(route('care.queue.index'))
            ->post(route('care.queue.call-next'), ['branch_id' => $this->branch->id])
            ->assertRedirect(route('care.queue.index'))
            ->assertSessionHas('info', 'No patients waiting at your consultation service point.')
            ->assertSessionMissing('error');
        Http::assertNothingSent();
    }

    public function test_recall_reannounces_called_ticket_from_patient_queue(): void
    {
        Http::fake();

        $practitioner = \App\Models\Practitioner::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'name' => 'Dr. Recall',
            'room' => 'Room 2',
            'is_active' => true,
        ]);

        $appointment = Appointment::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'patient_id' => $this->patient->id,
            'practitioner_id' => $practitioner->id,
            'type' => Appointment::TYPE_WALK_IN,
            'status' => Appointment::STATUS_SCHEDULED,
            'scheduled_at' => now(),
        ]);

        $checkedIn = app(AppointmentService::class)->checkIn(
            $appointment->fresh(['organization', 'patient', 'practitioner']),
            $this->owner->public_id,
            $this->owner->public_id,
        );

        $bridge = app(\App\Services\Care\CareQueueBridge::class);
        $called = $bridge->callNext(
            $this->organization->fresh(),
            CareQueueContexts::CONSULTATION,
            (int) $this->branch->id,
            null,
            $practitioner->id,
        );
        $this->assertNotNull($called['ticket']);

        $appointment = $checkedIn->fresh();
        $this->assertSame('called', $appointment->queue_ticket_status);

        $doctorUser = User::create([
            'public_id' => 'bridge-recall-doc',
            'name' => 'Recall Doctor',
            'email' => 'bridge-recall@example.com',
        ]);
        Member::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'user_ref' => $doctorUser->public_id,
            'role' => 'doctor',
            'branch_id' => $this->branch->id,
        ]);
        \App\Models\Practitioner::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'member_id' => Member::query()->where('user_ref', $doctorUser->public_id)->value('id'),
            'user_ref' => $doctorUser->public_id,
            'name' => 'Recall Doctor',
            'room' => 'Room 2',
            'is_active' => true,
        ]);

        $this->actingAs($doctorUser)
            ->from(route('care.queue.index'))
            ->post(route('care.queue.recall', $appointment))
            ->assertRedirect(route('care.queue.index'))
            ->assertSessionHas('success');

        $this->assertSame('called', $appointment->fresh()->queue_ticket_status);

        [$viewer] = $this->makeDoctor('recall-view');

        $this->actingAs($viewer)
            ->get(route('care.queue.index', ['branch_id' => $this->branch->id]))
            ->assertOk()
            ->assertSee($appointment->queue_ticket_number);
        Http::assertNothingSent();
    }

    public function test_patient_queue_sync_issues_specialty_tickets(): void
    {
        Http::fake();

        $department = \App\Models\Department::create([
            'owner_ref' => $this->owner->public_id,
            'branch_id' => $this->branch->id,
            'name' => 'Dentistry',
            'type' => 'dental',
            'is_active' => true,
        ]);

        $practitioner = \App\Models\Practitioner::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'department_id' => $department->id,
            'name' => 'Dentistry Clinic',
            'room' => 'Dental Bay 1',
            'is_active' => true,
        ]);

        $settings = $this->organization->settings;
        $settings['specialty_modules'] = ['dentistry' => true];
        $settings['specialty_module_provisioning'] = [
            'dentistry' => [
                'active' => true,
                'department_ids' => [$department->id],
                'queues' => [[
                    'module' => 'dentistry',
                    'branch_id' => $this->branch->id,
                    'branch_name' => 'Main',
                    'name' => 'Dentistry',
                    'prefix' => 'DEN',
                    'active' => true,
                    'synced' => false,
                ]],
            ],
        ];
        $this->organization->update(['settings' => $settings]);

        Appointment::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'patient_id' => $this->patient->id,
            'practitioner_id' => $practitioner->id,
            'department_id' => $department->id,
            'type' => Appointment::TYPE_WALK_IN,
            'status' => Appointment::STATUS_WAITING,
            'scheduled_at' => now(),
            'waiting_at' => now(),
            'queue_position' => 1,
            'reason' => 'Toothache',
        ]);

        // Board GET must remain read-only; ticket backfill is explicit (Call next / artisan).
        [$doctor] = $this->makeDoctor('sync');

        $this->actingAs($doctor)
            ->get(route('care.queue.index', ['branch_id' => $this->branch->id]))
            ->assertOk()
            ->assertSee('Toothache');

        $appointment = Appointment::query()->where('patient_id', $this->patient->id)->first();
        $this->assertNull($appointment?->queue_ticket_uuid);

        $issued = app(\App\Services\Care\CareQueueBridge::class)
            ->syncMissingAppointmentTickets($this->organization->fresh(), (int) $this->branch->id, 10);
        $this->assertSame(1, $issued);

        $appointment = $appointment->fresh();
        $this->assertNotNull($appointment?->queue_ticket_uuid);
        $this->assertStringStartsWith('DEN', (string) $appointment->queue_ticket_number);
        $this->assertDatabaseHas('care_service_queues', [
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'context' => 'dentistry',
        ]);
        $this->assertDatabaseHas('care_queue_tickets', [
            'uuid' => $appointment->queue_ticket_uuid,
            'ticket_number' => $appointment->queue_ticket_number,
            'status' => CareQueueTicket::STATUS_WAITING,
        ]);
        Http::assertNothingSent();
    }

    public function test_call_next_ends_current_session_and_opens_next_patient(): void
    {
        Http::fake();

        $practitioner = \App\Models\Practitioner::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'name' => 'Dr. Advance',
            'room' => 'Room 4',
            'is_active' => true,
        ]);

        $currentPatient = Patient::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'patient_number' => 'P-CUR',
            'first_name' => 'Current',
            'last_name' => 'Patient',
            'gender' => 'female',
            'date_of_birth' => '1991-01-01',
        ]);

        $currentVisit = \App\Models\Visit::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'patient_id' => $currentPatient->id,
            'status' => \App\Models\Visit::STATUS_IN_PROGRESS,
            'checked_in_at' => now(),
        ]);

        $current = Appointment::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'patient_id' => $currentPatient->id,
            'practitioner_id' => $practitioner->id,
            'visit_id' => $currentVisit->id,
            'type' => Appointment::TYPE_WALK_IN,
            'status' => Appointment::STATUS_IN_CONSULTATION,
            'scheduled_at' => now()->subHour(),
            'waiting_at' => now()->subHour(),
            'checked_in_at' => now()->subHour(),
            'started_at' => now()->subMinutes(30),
            'queue_ticket_status' => 'serving',
        ]);

        \App\Models\Consultation::create([
            'owner_ref' => $this->owner->public_id,
            'visit_id' => $currentVisit->id,
            'appointment_id' => $current->id,
            'practitioner_id' => $practitioner->id,
            'patient_id' => $currentPatient->id,
            'status' => \App\Models\Consultation::STATUS_DRAFT,
            'started_at' => now()->subMinutes(30),
        ]);

        $nextVisit = \App\Models\Visit::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'patient_id' => $this->patient->id,
            'status' => \App\Models\Visit::STATUS_OPEN,
            'checked_in_at' => now(),
        ]);

        $next = Appointment::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'patient_id' => $this->patient->id,
            'practitioner_id' => $practitioner->id,
            'visit_id' => $nextVisit->id,
            'type' => Appointment::TYPE_WALK_IN,
            'status' => Appointment::STATUS_WAITING,
            'scheduled_at' => now(),
            'waiting_at' => now(),
            'checked_in_at' => now(),
            'queue_position' => 1,
        ]);

        app(\App\Services\Care\CareQueueBridge::class)->issueForAppointment(
            $this->organization->fresh(),
            $next->fresh(['patient', 'practitioner', 'organization']),
        );

        [$doctor] = $this->makeDoctor('advance');

        $response = $this->actingAs($doctor)
            ->post(route('care.queue.call-next'), [
                'branch_id' => $this->branch->id,
                'practitioner_id' => $practitioner->id,
                'appointment_id' => $current->id,
            ])
            ->assertSessionHas('success');

        $this->assertSame(Appointment::STATUS_COMPLETED, $current->fresh()->status);
        $this->assertSame(\App\Models\Consultation::STATUS_COMPLETED, $current->consultation->fresh()->status);

        $next = $next->fresh();
        $this->assertSame('called', $next->queue_ticket_status);
        $response->assertRedirect(route('care.appointments.show', $next));

        $this->actingAs($doctor)
            ->get(route('care.appointments.show', $next))
            ->assertOk()
            ->assertSee('Call again');
        Http::assertNothingSent();
    }

    public function test_assigned_doctor_call_next_succeeds_with_waiting_appointments(): void
    {
        Http::fake();

        // Provision consultation desks for an existing GP first so ensure() early-returns
        // with a points list that does not yet include the demo doctor we link next.
        $other = \App\Models\Practitioner::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'name' => 'Dr. Other Desk',
            'room' => 'Room 1',
            'is_active' => true,
        ]);

        app(\App\Services\Care\CareQueueProvisioner::class)->ensure(
            $this->organization->fresh(),
            CareQueueContexts::CONSULTATION,
            $this->branch->id,
        );

        $doctorUser = User::create([
            'public_id' => 'bridge-assigned-doc',
            'name' => 'Assigned Doctor',
            'email' => 'bridge-assigned@example.com',
        ]);
        $doctorMember = Member::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'user_ref' => $doctorUser->public_id,
            'role' => 'doctor',
            'branch_id' => $this->branch->id,
        ]);
        $doctor = \App\Models\Practitioner::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'member_id' => $doctorMember->id,
            'user_ref' => $doctorUser->public_id,
            'name' => 'Dr. Assigned',
            'room' => 'Room 9',
            'is_active' => true,
        ]);

        Appointment::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'patient_id' => $this->patient->id,
            'practitioner_id' => $doctor->id,
            'type' => Appointment::TYPE_WALK_IN,
            'status' => Appointment::STATUS_WAITING,
            'scheduled_at' => now(),
            'waiting_at' => now(),
            'queue_position' => 1,
        ]);

        // Board KPI / Assigned to you still lists the waiter.
        $this->actingAs($doctorUser)
            ->get(route('care.queue.index', ['branch_id' => $this->branch->id]))
            ->assertOk()
            ->assertSee('Assigned to you')
            ->assertSee('Ada Lovelace');

        $response = $this->actingAs($doctorUser)
            ->from(route('care.queue.index', ['branch_id' => $this->branch->id]))
            ->post(route('care.queue.call-next'), [
                'branch_id' => $this->branch->id,
            ])
            ->assertSessionMissing('info')
            ->assertSessionHas('success');

        $appointment = Appointment::query()->where('practitioner_id', $doctor->id)->first();
        $this->assertNotNull($appointment?->queue_ticket_uuid);
        $this->assertSame('called', $appointment->queue_ticket_status);
        $response->assertRedirect(route('care.appointments.show', $appointment));

        $this->assertDatabaseHas('care_service_points', [
            'organization_id' => $this->organization->id,
            'kind' => 'practitioner',
            'ref_id' => $doctor->id,
            'is_active' => true,
        ]);
        $this->assertNotNull($other->fresh());
        Http::assertNothingSent();
    }

    public function test_call_next_reclaims_ticket_from_wrong_desk_and_announces(): void
    {
        Http::fake();

        $doctor = \App\Models\Practitioner::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'name' => 'Dr. Reclaim',
            'room' => 'Room 7',
            'is_active' => true,
        ]);

        $other = \App\Models\Practitioner::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'name' => 'Dr. Other',
            'room' => 'Room 8',
            'is_active' => true,
        ]);

        app(\App\Services\Care\CareQueueProvisioner::class)->ensure(
            $this->organization->fresh(),
            CareQueueContexts::CONSULTATION,
            $this->branch->id,
        );

        $queue = \App\Models\CareServiceQueue::query()
            ->where('organization_id', $this->organization->id)
            ->where('context', CareQueueContexts::CONSULTATION)
            ->where('branch_id', $this->branch->id)
            ->firstOrFail();

        $doctorPoint = \App\Models\CareServicePoint::query()
            ->where('service_queue_id', $queue->id)
            ->where('kind', 'practitioner')
            ->where('ref_id', $doctor->id)
            ->firstOrFail();

        $otherPoint = \App\Models\CareServicePoint::query()
            ->where('service_queue_id', $queue->id)
            ->where('kind', 'practitioner')
            ->where('ref_id', $other->id)
            ->firstOrFail();

        $ticketUuid = (string) \Illuminate\Support\Str::uuid();
        CareQueueTicket::create([
            'uuid' => $ticketUuid,
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'service_queue_id' => $queue->id,
            'service_point_id' => $otherPoint->id,
            'ticket_number' => 'C099',
            'status' => CareQueueTicket::STATUS_WAITING,
            'priority' => 'walk_in',
            'customer_name' => 'Ada Lovelace',
            'care_entity' => 'appointment',
            'care_entity_id' => null,
        ]);

        $appointment = Appointment::create([
            'owner_ref' => $this->owner->public_id,
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'patient_id' => $this->patient->id,
            'practitioner_id' => $doctor->id,
            'type' => Appointment::TYPE_WALK_IN,
            'status' => Appointment::STATUS_WAITING,
            'scheduled_at' => now(),
            'waiting_at' => now(),
            'queue_position' => 1,
            'queue_ticket_uuid' => $ticketUuid,
            'queue_ticket_number' => 'C099',
            'queue_ticket_status' => 'waiting',
        ]);

        CareQueueTicket::where('uuid', $ticketUuid)->update([
            'care_entity_id' => $appointment->id,
            'care_entity_uuid' => $appointment->uuid,
        ]);

        [$caller] = $this->makeDoctor('reclaim');

        $this->actingAs($caller)
            ->from(route('care.queue.index'))
            ->post(route('care.queue.call-next'), [
                'branch_id' => $this->branch->id,
                'practitioner_id' => $doctor->id,
            ])
            ->assertSessionHas('success')
            ->assertRedirect(route('care.appointments.show', $appointment));

        $appointment = $appointment->fresh();
        $this->assertSame('called', $appointment->queue_ticket_status);
        $this->assertSame($doctorPoint->uuid, $appointment->queue_service_point_uuid);

        $this->assertDatabaseHas('care_queue_tickets', [
            'uuid' => $ticketUuid,
            'status' => CareQueueTicket::STATUS_CALLED,
            'service_point_id' => $doctorPoint->id,
        ]);

        $this->assertDatabaseHas('care_voice_announcements', [
            'organization_id' => $this->organization->id,
            'branch_id' => $this->branch->id,
            'status' => 'pending',
        ]);

        $this->actingAs($caller)
            ->get(route('care.queue.index', [
                'branch_id' => $this->branch->id,
                'practitioner_id' => $doctor->id,
            ]))
            ->assertOk()
            ->assertSee('Called')
            ->assertSee('C099');

        Http::assertNothingSent();
    }
}