ladill-care/app/Services/Comms/SmsService.php

<?php

namespace App\Services\Comms;

use Illuminate\Support\Facades\Http;
use Illuminate\Support\Facades\Log;

/**
 * Outbound SMS to contacts via Arkesel (the platform SMS provider). Low-volume,
 * best-effort transactional send — mirrors the platform's direct Arkesel calls;
 * uses the shared ARKESEL_API_KEY. Failures are swallowed + logged.
 */
class SmsService
{
    public function send(string $to, string $message): bool
    {
        $apiKey = (string) config('arkesel.api_key', '');
        $sender = (string) config('arkesel.sender_id', 'Ladill');

        $msisdn = $this->normalise($to);
        if ($apiKey === '' || $msisdn === null) {
            return false;
        }

        try {
            $res = Http::timeout(20)
                ->withHeaders(['api-key' => $apiKey])
                ->acceptJson()
                ->post(rtrim((string) config('arkesel.base_url', 'https://sms.arkesel.com'), '/').'/api/v2/sms/send', [
                    'sender' => $sender,
                    'message' => $message,
                    'recipients' => [$msisdn],
                ]);

            return $res->successful() && ($res->json('status') === 'success');
        } catch (\Throwable $e) {
            Log::warning('CRM SMS send failed', ['to' => $msisdn, 'error' => $e->getMessage()]);

            return false;
        }
    }

    /** Normalise to E.164-without-plus (e.g. 233XXXXXXXXX). */
    private function normalise(string $to): ?string
    {
        $digits = preg_replace('/\D+/', '', $to) ?? '';
        $country = (string) config('arkesel.default_country_code', '233');

        if (strlen($digits) < 9) {
            return null;
        }

        if (str_starts_with($digits, $country)) {
            return $digits;
        }

        if (str_starts_with($digits, '0')) {
            return $country.substr($digits, 1);
        }

        if (strlen($digits) === 9) {
            return $country.$digits;
        }

        return $digits;
    }
}