isaaccladandCursor
c123097f3c
Deploy Ladill Care / deploy (push) Successful in 51s
Call next now picks the next board appointment, issues or reclaims its ticket onto the calling desk, and still fires display/voice announcements — so patients are not left stuck when tickets sit on the wrong point after sync-on-GET was removed. Co-authored-by: Cursor <cursoragent@cursor.com>
1081 lines
38 KiB
PHP
1081 lines
38 KiB
PHP
<?php
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namespace App\Services\Care;
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use App\Models\Appointment;
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use App\Models\Bill;
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use App\Models\CareQueueTicket;
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use App\Models\InvestigationRequest;
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use App\Models\Member;
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use App\Models\Organization;
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use App\Models\Patient;
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use App\Models\Practitioner;
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use App\Models\Prescription;
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use App\Services\Care\Workflow\WorkflowQueueGate;
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use Illuminate\Database\Eloquent\Model;
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use Illuminate\Support\Facades\Log;
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/**
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* Bridges Care workflow entities to Care Queue Engine tickets.
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*/
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class CareQueueBridge
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{
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/** @var array<int, array<int, string>> organization_id => [department_id => specialty_key] */
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protected array $specialtyDepartmentMaps = [];
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public function __construct(
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protected CareQueueEngine $engine,
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protected CareQueueProvisioner $provisioner,
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protected PlanService $plans,
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protected SpecialtyModuleService $specialties,
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protected WorkflowQueueGate $workflowGate,
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) {}
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public function isEnabled(Organization $organization): bool
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{
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return $this->plans->canUseQueueIntegration($organization)
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&& (bool) data_get($organization->settings, 'queue_integration_enabled');
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}
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public function contextForAppointment(Organization $organization, Appointment $appointment): string
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{
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$departmentId = $appointment->department_id;
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if (! $departmentId) {
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return CareQueueContexts::CONSULTATION;
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}
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return $this->contextForDepartment($organization, (int) $departmentId);
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}
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public function contextForDepartment(Organization $organization, int $departmentId): string
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{
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if ($departmentId <= 0) {
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return CareQueueContexts::CONSULTATION;
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}
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return $this->specialtyDepartmentMap($organization)[$departmentId]
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?? CareQueueContexts::CONSULTATION;
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}
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/**
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* Department id → specialty module key for this org (request-scoped cache).
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*
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* @return array<int, string>
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*/
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public function specialtyDepartmentMap(Organization $organization): array
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{
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$orgId = (int) $organization->id;
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if (isset($this->specialtyDepartmentMaps[$orgId])) {
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return $this->specialtyDepartmentMaps[$orgId];
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}
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$map = [];
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foreach ($this->specialties->enabledKeys($organization) as $key) {
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$deptIds = data_get($organization->settings, "specialty_module_provisioning.{$key}.department_ids", []);
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if (! is_array($deptIds)) {
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continue;
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}
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foreach ($deptIds as $deptId) {
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$map[(int) $deptId] = $key;
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}
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}
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return $this->specialtyDepartmentMaps[$orgId] = $map;
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}
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public function contextForPractitioner(Organization $organization, ?Practitioner $practitioner): string
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{
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if (! $practitioner?->department_id) {
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return CareQueueContexts::CONSULTATION;
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}
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return $this->contextForDepartment($organization, (int) $practitioner->department_id);
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}
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public function issueForAppointment(Organization $organization, Appointment $appointment): ?Appointment
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{
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if (! $this->isEnabled($organization) || filled($appointment->queue_ticket_uuid)) {
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return $appointment;
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}
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$appointment->loadMissing('visit');
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$context = $this->contextForAppointment($organization, $appointment);
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if (! $this->workflowGate->canRelease($organization, $appointment->visit, $context)) {
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return $appointment;
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}
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$point = $this->resolveAppointmentPoint($organization, $appointment);
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if (CareQueueContexts::usesAssignedRouting($context) && empty($point['counter_uuid'] ?? null)) {
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$appointment->forceFill([
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'queue_routing_status' => CareQueueContexts::ROUTING_UNRESOLVED,
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])->save();
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Log::info('care.queue_issue_unresolved_assignment', [
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'appointment_id' => $appointment->id,
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'practitioner_id' => $appointment->practitioner_id,
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'context' => $context,
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]);
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return $appointment->fresh();
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}
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$ticket = $this->issue(
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$organization,
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$context,
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(int) $appointment->branch_id,
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$appointment->patient,
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[
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'care_entity' => 'appointment',
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'care_entity_uuid' => $appointment->uuid,
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'care_entity_id' => $appointment->id,
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'practitioner_id' => $appointment->practitioner_id,
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],
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$appointment->type === Appointment::TYPE_WALK_IN ? 'walk_in' : 'appointment',
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'appointment',
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$point,
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);
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if (! $ticket) {
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return $appointment;
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}
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$this->applyTicket($appointment, $ticket, $point);
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return $appointment->fresh();
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}
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public function issueForPrescription(Organization $organization, Prescription $prescription): ?Prescription
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{
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if (! $this->isEnabled($organization) || filled($prescription->queue_ticket_uuid)) {
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return $prescription;
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}
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$prescription->loadMissing(['patient', 'visit']);
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if (! $this->workflowGate->canRelease($organization, $prescription->visit, CareQueueContexts::PHARMACY)) {
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return $prescription;
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}
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$branchId = (int) ($prescription->visit?->branch_id ?? 0);
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if ($branchId < 1) {
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return $prescription;
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}
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$ticket = $this->issue(
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$organization,
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CareQueueContexts::PHARMACY,
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$branchId,
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$prescription->patient,
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[
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'care_entity' => 'prescription',
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'care_entity_uuid' => $prescription->uuid,
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'care_entity_id' => $prescription->id,
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],
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'walk_in',
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'api',
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null,
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);
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if (! $ticket) {
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return $prescription;
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}
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$this->applyTicket($prescription, $ticket, null);
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return $prescription->fresh();
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}
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public function issueForInvestigation(Organization $organization, InvestigationRequest $request): ?InvestigationRequest
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{
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if (! $this->isEnabled($organization) || filled($request->queue_ticket_uuid)) {
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return $request;
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}
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$request->loadMissing(['patient', 'visit', 'investigationType']);
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$context = $this->contextForInvestigation($request);
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if (! $this->workflowGate->canRelease($organization, $request->visit, $context)) {
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return $request;
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}
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$ticket = $this->issue(
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$organization,
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$context,
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(int) $request->branch_id,
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$request->patient,
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[
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'care_entity' => 'investigation_request',
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'care_entity_uuid' => $request->uuid,
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'care_entity_id' => $request->id,
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],
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'walk_in',
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'api',
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null,
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);
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if (! $ticket) {
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return $request;
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}
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$this->applyTicket($request, $ticket, null);
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return $request->fresh();
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}
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public function contextForInvestigation(InvestigationRequest $request): string
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{
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$request->loadMissing('investigationType');
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return in_array($request->investigationType?->category, ['xray', 'ultrasound', 'ct', 'mri'], true)
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? CareQueueContexts::IMAGING
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: CareQueueContexts::LABORATORY;
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}
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public function issueForBill(Organization $organization, Bill $bill): ?Bill
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{
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if (! $this->isEnabled($organization) || filled($bill->queue_ticket_uuid)) {
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return $bill;
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}
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if (in_array($bill->status, [Bill::STATUS_PAID, Bill::STATUS_VOID], true)) {
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return $bill;
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}
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$bill->loadMissing(['patient', 'visit']);
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if (! $this->workflowGate->canRelease($organization, $bill->visit, CareQueueContexts::BILLING)) {
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return $bill;
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}
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$ticket = $this->issue(
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$organization,
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CareQueueContexts::BILLING,
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(int) $bill->branch_id,
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$bill->patient,
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[
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'care_entity' => 'bill',
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'care_entity_uuid' => $bill->uuid,
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'care_entity_id' => $bill->id,
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],
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'walk_in',
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'api',
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null,
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);
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if (! $ticket) {
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return $bill;
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}
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$this->applyTicket($bill, $ticket, null);
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return $bill->fresh();
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}
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/**
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* After completing a stage, issue the next department ticket when applicable.
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*/
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public function advanceAfterComplete(Organization $organization, Model $entity, string $fromContext): void
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{
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if (! $this->isEnabled($organization)) {
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return;
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}
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// Lab/imaging completion → return-to-doctor consultation ticket when practitioner known.
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if (in_array($fromContext, [CareQueueContexts::LABORATORY, CareQueueContexts::IMAGING], true)
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&& $entity instanceof InvestigationRequest) {
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$entity->loadMissing(['patient', 'practitioner', 'visit']);
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$appointment = Appointment::owned($organization->owner_ref)
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->where('organization_id', $organization->id)
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->where('patient_id', $entity->patient_id)
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->where('branch_id', $entity->branch_id)
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->whereIn('status', [
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Appointment::STATUS_IN_CONSULTATION,
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Appointment::STATUS_WAITING,
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Appointment::STATUS_CHECKED_IN,
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])
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->when($entity->practitioner_id, fn ($q) => $q->where('practitioner_id', $entity->practitioner_id))
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->latest('id')
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->first();
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if ($appointment && blank($appointment->queue_ticket_uuid)) {
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$this->issueForAppointment($organization, $appointment);
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}
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}
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}
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/**
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* @return int Number of tickets successfully issued
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*/
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public function syncMissingTickets(Organization $organization, string $context, int $branchId, int $limit = 50): int
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{
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if (! $this->isEnabled($organization) || $branchId < 1 || $limit < 1) {
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return 0;
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}
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$this->provisioner->ensure($organization, $context, $branchId);
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return match (true) {
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$context === CareQueueContexts::PHARMACY => $this->syncMissingPrescriptions($organization, $branchId, $limit),
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in_array($context, [CareQueueContexts::LABORATORY, CareQueueContexts::IMAGING], true) => $this->syncMissingInvestigations($organization, $context, $branchId, $limit),
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$context === CareQueueContexts::BILLING => $this->syncMissingBills($organization, $branchId, $limit),
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default => $this->syncMissingAppointments($organization, $context, $branchId, $limit),
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};
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}
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/**
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* Issue Queue tickets for every waiting appointment at a branch (consultation + specialties).
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*/
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public function syncMissingAppointmentTickets(Organization $organization, int $branchId, int $limit = 100): int
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{
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if (! $this->isEnabled($organization) || $branchId < 1 || $limit < 1) {
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return 0;
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}
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$owner = (string) $organization->owner_ref;
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$appointments = Appointment::owned($owner)
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->where('organization_id', $organization->id)
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->where('branch_id', $branchId)
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->whereIn('status', [Appointment::STATUS_WAITING, Appointment::STATUS_CHECKED_IN])
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->where(function ($q) {
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$q->whereNull('queue_ticket_uuid')->orWhere('queue_ticket_uuid', '');
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})
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->with(['patient', 'organization', 'practitioner', 'visit'])
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->orderBy('queue_position')
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->orderBy('waiting_at')
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->orderBy('checked_in_at')
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->orderBy('id')
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->limit($limit)
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->get();
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$issued = 0;
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foreach ($appointments as $appointment) {
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$updated = $this->issueForAppointment($organization, $appointment->fresh([
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'patient', 'organization', 'practitioner', 'visit',
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]));
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if ($updated && filled($updated->queue_ticket_uuid)) {
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$issued++;
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}
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}
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return $issued;
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}
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/**
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* @return array{ticket: ?array<string, mixed>, entity: ?Model, resources: ?array<string, mixed>}
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*/
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public function callNext(
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Organization $organization,
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string $context,
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int $branchId,
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?Member $member = null,
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?int $practitionerId = null,
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): array {
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$resources = $this->provisioner->ensure($organization, $context, $branchId);
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if (! $resources || empty($resources['queue_uuid'])) {
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return ['ticket' => null, 'entity' => null, 'resources' => $resources];
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}
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$point = $this->resolveCallNextPoint($organization, $context, $branchId, $member, $practitionerId, $resources);
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if (! $point || empty($point['counter_uuid'])) {
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return ['ticket' => null, 'entity' => null, 'resources' => $resources];
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}
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// GP / specialty: advance the next Care waiter (board order), even when their
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// ticket sits on another desk or was never issued (sync-on-GET was removed).
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if ($this->isAppointmentQueueContext($context)) {
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$fromCare = $this->callNextAppointment(
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$organization,
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$context,
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$branchId,
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$practitionerId,
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$resources,
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$point,
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);
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if ($fromCare['ticket']) {
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return $fromCare;
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}
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}
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$callResources = [
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'queue_uuid' => $resources['queue_uuid'],
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'counter_uuid' => $point['counter_uuid'],
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];
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$ticket = $this->attemptCallNext($organization, $callResources);
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if (! $ticket) {
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$this->syncMissingTickets($organization, $context, $branchId, 25);
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$ticket = $this->attemptCallNext($organization, $callResources);
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}
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// Admins / reception without a desk: try every service point on this queue so
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// Call next matches the specialty waiting list instead of one empty desk.
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if (! $ticket && ! $practitionerId && (
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CareQueueContexts::isSpecialty($context)
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|| $context === CareQueueContexts::CONSULTATION
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)) {
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$ticket = $this->attemptCallNextAcrossPoints($organization, $resources, $point);
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}
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if (! $ticket) {
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return ['ticket' => null, 'entity' => null, 'resources' => $resources];
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}
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$entity = $this->findEntityByTicket($organization, $context, (string) ($ticket['uuid'] ?? ''));
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if ($entity) {
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$matchedPoint = $point;
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$ticketPointUuid = (string) data_get($ticket, 'assigned_counter.uuid', data_get($ticket, 'counter.uuid', ''));
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if ($ticketPointUuid !== '') {
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$matchedPoint = collect($resources['points'] ?? [])->first(
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fn ($p) => ($p['counter_uuid'] ?? null) === $ticketPointUuid
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) ?? $point;
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}
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$this->applyTicket($entity, $ticket, $matchedPoint);
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}
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return ['ticket' => $ticket, 'entity' => $entity?->fresh(), 'resources' => $resources];
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}
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protected function isAppointmentQueueContext(string $context): bool
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{
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return $context === CareQueueContexts::CONSULTATION
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|| CareQueueContexts::isSpecialty($context);
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}
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/**
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* Call the next waiting appointment for this context — matching board order.
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*
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* @param array{queue_uuid?: ?string, counter_uuid?: ?string, points?: list<array<string, mixed>>} $resources
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* @param array<string, mixed> $point
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* @return array{ticket: ?array<string, mixed>, entity: ?Model, resources: array<string, mixed>}
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*/
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protected function callNextAppointment(
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Organization $organization,
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string $context,
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int $branchId,
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?int $practitionerId,
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array $resources,
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array $point,
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): array {
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$empty = ['ticket' => null, 'entity' => null, 'resources' => $resources];
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$appointment = $this->nextCallableAppointment($organization, $context, $branchId, $practitionerId);
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if (! $appointment) {
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$this->syncMissingTickets($organization, $context, $branchId, 25);
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$appointment = $this->nextCallableAppointment($organization, $context, $branchId, $practitionerId);
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}
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if (! $appointment) {
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return $empty;
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}
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if (blank($appointment->queue_ticket_uuid)) {
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$appointment = $this->issueForAppointment(
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$organization,
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$appointment->fresh(['patient', 'organization', 'practitioner', 'visit']) ?? $appointment,
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) ?? $appointment;
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}
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if (blank($appointment->queue_ticket_uuid)) {
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// Last resort: issue directly onto the calling desk.
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$ticket = $this->issue(
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$organization,
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$context,
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$branchId,
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$appointment->patient,
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[
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'care_entity' => 'appointment',
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'care_entity_uuid' => $appointment->uuid,
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'care_entity_id' => $appointment->id,
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'practitioner_id' => $appointment->practitioner_id,
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],
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$appointment->type === Appointment::TYPE_WALK_IN ? 'walk_in' : 'appointment',
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'appointment',
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$point,
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);
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if ($ticket) {
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$this->applyTicket($appointment, $ticket, $point);
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$appointment = $appointment->fresh() ?? $appointment;
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}
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}
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if (blank($appointment->queue_ticket_uuid)) {
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return $empty;
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}
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$ticket = $this->attemptCallWaitingTicket(
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$organization,
|
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(string) $appointment->queue_ticket_uuid,
|
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(string) $point['counter_uuid'],
|
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);
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if (! $ticket) {
|
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return $empty;
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}
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|
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$this->applyTicket($appointment, $ticket, $point);
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return [
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'ticket' => $ticket,
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'entity' => $appointment->fresh(),
|
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'resources' => $resources,
|
|
];
|
|
}
|
|
|
|
protected function nextCallableAppointment(
|
|
Organization $organization,
|
|
string $context,
|
|
int $branchId,
|
|
?int $practitionerId,
|
|
): ?Appointment {
|
|
$owner = (string) $organization->owner_ref;
|
|
|
|
$query = Appointment::owned($owner)
|
|
->where('organization_id', $organization->id)
|
|
->where('branch_id', $branchId)
|
|
->whereIn('status', [Appointment::STATUS_WAITING, Appointment::STATUS_CHECKED_IN])
|
|
->where(function ($q) {
|
|
$q->whereNull('queue_ticket_status')
|
|
->orWhere('queue_ticket_status', '')
|
|
->orWhereNotIn('queue_ticket_status', ['called', 'serving']);
|
|
})
|
|
->with(['patient', 'organization', 'practitioner', 'visit'])
|
|
->orderBy('queue_position')
|
|
->orderBy('waiting_at')
|
|
->orderBy('checked_in_at')
|
|
->orderBy('id')
|
|
->limit(50);
|
|
|
|
if ($practitionerId) {
|
|
$query->where('practitioner_id', $practitionerId);
|
|
}
|
|
|
|
foreach ($query->get() as $appointment) {
|
|
if ($this->contextForAppointment($organization, $appointment) !== $context) {
|
|
continue;
|
|
}
|
|
|
|
// Already ticketed waiters stay callable; gate only blocks new issuance.
|
|
if (blank($appointment->queue_ticket_uuid)
|
|
&& ! $this->workflowGate->canRelease($organization, $appointment->visit, $context)) {
|
|
continue;
|
|
}
|
|
|
|
return $appointment;
|
|
}
|
|
|
|
return null;
|
|
}
|
|
|
|
/**
|
|
* @return array<string, mixed>|null
|
|
*/
|
|
protected function attemptCallWaitingTicket(
|
|
Organization $organization,
|
|
string $ticketUuid,
|
|
string $counterUuid,
|
|
): ?array {
|
|
try {
|
|
return $this->engine->callWaitingTicket($organization, $ticketUuid, $counterUuid);
|
|
} catch (\Throwable $e) {
|
|
Log::warning('care.queue_call_waiting_ticket_failed', [
|
|
'ticket_uuid' => $ticketUuid,
|
|
'message' => $e->getMessage(),
|
|
]);
|
|
|
|
return null;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* @param array{queue_uuid?: ?string, counter_uuid?: ?string, points?: list<array<string, mixed>>} $resources
|
|
* @param array<string, mixed> $preferredPoint
|
|
* @return array<string, mixed>|null
|
|
*/
|
|
protected function attemptCallNextAcrossPoints(
|
|
Organization $organization,
|
|
array $resources,
|
|
array $preferredPoint,
|
|
): ?array {
|
|
$queueUuid = (string) ($resources['queue_uuid'] ?? '');
|
|
if ($queueUuid === '') {
|
|
return null;
|
|
}
|
|
|
|
$preferredUuid = (string) ($preferredPoint['counter_uuid'] ?? '');
|
|
$points = collect($resources['points'] ?? [])
|
|
->filter(fn ($p) => ! empty($p['counter_uuid']))
|
|
->sortBy(fn ($p) => ($p['counter_uuid'] ?? '') === $preferredUuid ? 0 : 1)
|
|
->values();
|
|
|
|
foreach ($points as $candidate) {
|
|
$uuid = (string) $candidate['counter_uuid'];
|
|
if ($uuid === $preferredUuid) {
|
|
continue;
|
|
}
|
|
$ticket = $this->attemptCallNext($organization, [
|
|
'queue_uuid' => $queueUuid,
|
|
'counter_uuid' => $uuid,
|
|
]);
|
|
if ($ticket) {
|
|
return $ticket;
|
|
}
|
|
}
|
|
|
|
return null;
|
|
}
|
|
|
|
/**
|
|
* @param array{queue_uuid?: ?string, counter_uuid?: ?string} $resources
|
|
* @return array<string, mixed>|null
|
|
*/
|
|
protected function attemptCallNext(Organization $organization, array $resources): ?array
|
|
{
|
|
try {
|
|
return $this->engine->callNext(
|
|
$organization,
|
|
(string) $resources['queue_uuid'],
|
|
(string) $resources['counter_uuid'],
|
|
);
|
|
} catch (\Throwable $e) {
|
|
Log::warning('care.queue_call_next_failed', [
|
|
'message' => $e->getMessage(),
|
|
]);
|
|
|
|
return null;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* @return array<string, mixed>|null
|
|
*/
|
|
public function serve(Organization $organization, Model $entity): ?array
|
|
{
|
|
return $this->ticketAction($organization, $entity, 'start');
|
|
}
|
|
|
|
/**
|
|
* @return array<string, mixed>|null
|
|
*/
|
|
public function complete(Organization $organization, Model $entity, ?string $context = null): ?array
|
|
{
|
|
$ticket = $this->ticketAction($organization, $entity, 'complete');
|
|
if ($ticket && $context) {
|
|
$this->advanceAfterComplete($organization, $entity, $context);
|
|
}
|
|
|
|
return $ticket;
|
|
}
|
|
|
|
/**
|
|
* @return array<string, mixed>|null
|
|
*/
|
|
public function recall(Organization $organization, Model $entity): ?array
|
|
{
|
|
return $this->ticketAction($organization, $entity, 'recall');
|
|
}
|
|
|
|
/**
|
|
* @return array{enabled: bool, context: string, queue_uuid: ?string, counter_uuid: ?string, points: list<array<string, mixed>>, routing_mode: ?string}
|
|
*/
|
|
public function listMeta(Organization $organization, string $context, int $branchId): array
|
|
{
|
|
if (! $this->isEnabled($organization)) {
|
|
return [
|
|
'enabled' => false,
|
|
'context' => $context,
|
|
'queue_uuid' => null,
|
|
'counter_uuid' => null,
|
|
'points' => [],
|
|
'routing_mode' => null,
|
|
];
|
|
}
|
|
|
|
$resources = $this->provisioner->ensure($organization, $context, $branchId);
|
|
|
|
return [
|
|
'enabled' => true,
|
|
'context' => $context,
|
|
'queue_uuid' => $resources['queue_uuid'] ?? null,
|
|
'counter_uuid' => $resources['counter_uuid'] ?? null,
|
|
'points' => $resources['points'] ?? [],
|
|
'routing_mode' => $resources['routing_mode'] ?? null,
|
|
];
|
|
}
|
|
|
|
/**
|
|
* @return array<string, mixed>|null
|
|
*/
|
|
protected function resolveAppointmentPoint(Organization $organization, Appointment $appointment): ?array
|
|
{
|
|
$branchId = (int) $appointment->branch_id;
|
|
$context = $this->contextForAppointment($organization, $appointment);
|
|
|
|
$this->provisioner->ensure($organization, $context, $branchId);
|
|
$organization = $organization->fresh() ?? $organization;
|
|
|
|
if ($appointment->practitioner_id) {
|
|
$point = $this->provisioner->pointForPractitioner(
|
|
$organization,
|
|
$branchId,
|
|
(int) $appointment->practitioner_id,
|
|
$context,
|
|
);
|
|
if ($point && ! empty($point['counter_uuid'])) {
|
|
return $point;
|
|
}
|
|
|
|
// Refresh points for this context only, then retry the assigned desk.
|
|
$this->provisioner->ensure($organization, $context, $branchId);
|
|
$organization = $organization->fresh() ?? $organization;
|
|
$point = $this->provisioner->pointForPractitioner(
|
|
$organization,
|
|
$branchId,
|
|
(int) $appointment->practitioner_id,
|
|
$context,
|
|
);
|
|
if ($point && ! empty($point['counter_uuid'])) {
|
|
return $point;
|
|
}
|
|
}
|
|
|
|
// Prefer a desk ticket over leaving waiters without a Queue number.
|
|
return $this->provisioner->defaultPoint($organization, $context, $branchId);
|
|
}
|
|
|
|
/**
|
|
* @param array<string, mixed> $resources
|
|
* @return array<string, mixed>|null
|
|
*/
|
|
protected function resolveCallNextPoint(
|
|
Organization $organization,
|
|
string $context,
|
|
int $branchId,
|
|
?Member $member,
|
|
?int $practitionerId,
|
|
array $resources,
|
|
): ?array {
|
|
if ($context === CareQueueContexts::CONSULTATION || CareQueueContexts::isSpecialty($context)) {
|
|
if ($practitionerId) {
|
|
return $this->provisioner->pointForPractitioner($organization, $branchId, $practitionerId, $context)
|
|
?? collect($resources['points'] ?? [])->first(
|
|
fn ($p) => ($p['kind'] ?? '') === 'practitioner' && (int) ($p['ref_id'] ?? 0) === $practitionerId
|
|
);
|
|
}
|
|
if ($member && $member->role === 'doctor') {
|
|
$prac = Practitioner::owned($organization->owner_ref)
|
|
->where('organization_id', $organization->id)
|
|
->where('branch_id', $branchId)
|
|
->where(function ($q) use ($member) {
|
|
$q->where('member_id', $member->id)
|
|
->orWhere('user_ref', $member->user_ref);
|
|
})
|
|
->first();
|
|
if ($prac) {
|
|
return $this->provisioner->pointForPractitioner($organization, $branchId, $prac->id, $context);
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($member) {
|
|
$byMember = $this->provisioner->pointForMember($organization, $context, $branchId, $member);
|
|
if ($byMember) {
|
|
return $byMember;
|
|
}
|
|
}
|
|
|
|
return $this->provisioner->defaultPoint($organization, $context, $branchId);
|
|
}
|
|
|
|
/**
|
|
* @param array<string, mixed> $metadata
|
|
* @param array<string, mixed>|null $point
|
|
* @return array<string, mixed>|null
|
|
*/
|
|
protected function issue(
|
|
Organization $organization,
|
|
string $context,
|
|
int $branchId,
|
|
?Patient $patient,
|
|
array $metadata = [],
|
|
string $priority = 'walk_in',
|
|
string $source = 'api',
|
|
?array $point = null,
|
|
): ?array {
|
|
$resources = $this->provisioner->ensure($organization, $context, $branchId);
|
|
if (! $resources || empty($resources['queue_uuid'])) {
|
|
Log::info('care.queue_issue_skipped_no_queue', [
|
|
'context' => $context,
|
|
'branch_id' => $branchId,
|
|
]);
|
|
|
|
return null;
|
|
}
|
|
|
|
if (CareQueueContexts::usesAssignedRouting($context) && empty($point['counter_uuid'])) {
|
|
Log::info('care.queue_issue_skipped_no_point', [
|
|
'context' => $context,
|
|
'branch_id' => $branchId,
|
|
]);
|
|
|
|
return null;
|
|
}
|
|
|
|
$payload = [
|
|
'service_queue_id' => $resources['queue_uuid'],
|
|
'customer_name' => $patient?->fullName(),
|
|
'customer_phone' => $patient?->phone,
|
|
'priority' => $priority,
|
|
'source' => $source,
|
|
'metadata' => $metadata,
|
|
];
|
|
if (! empty($point['counter_uuid'])) {
|
|
$payload['assigned_counter_id'] = $point['counter_uuid'];
|
|
}
|
|
|
|
try {
|
|
return $this->engine->issueTicket($organization, $payload);
|
|
} catch (\Throwable $e) {
|
|
Log::warning('care.queue_issue_failed', [
|
|
'context' => $context,
|
|
'branch_id' => $branchId,
|
|
'message' => $e->getMessage(),
|
|
]);
|
|
|
|
return null;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* @param array<string, mixed> $ticket
|
|
* @param array<string, mixed>|null $point
|
|
*/
|
|
protected function applyTicket(Model $entity, array $ticket, ?array $point = null): void
|
|
{
|
|
$assigned = $ticket['assigned_counter'] ?? null;
|
|
$entity->forceFill([
|
|
'queue_ticket_uuid' => $ticket['uuid'] ?? $entity->getAttribute('queue_ticket_uuid'),
|
|
'queue_ticket_number' => $ticket['ticket_number'] ?? $entity->getAttribute('queue_ticket_number'),
|
|
'queue_ticket_status' => $ticket['status'] ?? $entity->getAttribute('queue_ticket_status'),
|
|
'queue_service_point_uuid' => $ticket['assigned_counter']['uuid']
|
|
?? $ticket['counter']['uuid']
|
|
?? $point['counter_uuid']
|
|
?? $entity->getAttribute('queue_service_point_uuid'),
|
|
'queue_destination' => $ticket['destination']
|
|
?? $point['destination']
|
|
?? $entity->getAttribute('queue_destination'),
|
|
'queue_staff_display_name' => $ticket['staff_display_name']
|
|
?? $point['staff_display_name']
|
|
?? (is_array($assigned) ? ($assigned['staff_display_name'] ?? null) : null)
|
|
?? $entity->getAttribute('queue_staff_display_name'),
|
|
'queue_routing_status' => CareQueueContexts::ROUTING_ROUTED,
|
|
])->save();
|
|
}
|
|
|
|
/**
|
|
* @return array<string, mixed>|null
|
|
*/
|
|
protected function ticketAction(Organization $organization, Model $entity, string $action): ?array
|
|
{
|
|
$uuid = (string) $entity->getAttribute('queue_ticket_uuid');
|
|
if ($uuid === '' || ! $this->isEnabled($organization)) {
|
|
return null;
|
|
}
|
|
|
|
try {
|
|
$ticket = $this->engine->ticketAction($organization, $uuid, [
|
|
'action' => $action,
|
|
]);
|
|
$this->applyTicket($entity, $ticket);
|
|
|
|
return $ticket;
|
|
} catch (\Throwable $e) {
|
|
Log::warning('care.queue_ticket_action_failed', [
|
|
'action' => $action,
|
|
'ticket_uuid' => $uuid,
|
|
'message' => $e->getMessage(),
|
|
]);
|
|
|
|
return null;
|
|
}
|
|
}
|
|
|
|
protected function findEntityByTicket(Organization $organization, string $context, string $ticketUuid): ?Model
|
|
{
|
|
if ($ticketUuid === '') {
|
|
return null;
|
|
}
|
|
|
|
$owner = (string) $organization->owner_ref;
|
|
|
|
$entity = match (true) {
|
|
$context === CareQueueContexts::PHARMACY => Prescription::owned($owner)
|
|
->where('organization_id', $organization->id)
|
|
->where('queue_ticket_uuid', $ticketUuid)
|
|
->first(),
|
|
in_array($context, [CareQueueContexts::LABORATORY, CareQueueContexts::IMAGING], true) => InvestigationRequest::owned($owner)
|
|
->where('organization_id', $organization->id)
|
|
->where('queue_ticket_uuid', $ticketUuid)
|
|
->first(),
|
|
$context === CareQueueContexts::BILLING => Bill::owned($owner)
|
|
->where('organization_id', $organization->id)
|
|
->where('queue_ticket_uuid', $ticketUuid)
|
|
->first(),
|
|
default => Appointment::owned($owner)
|
|
->where('organization_id', $organization->id)
|
|
->where('queue_ticket_uuid', $ticketUuid)
|
|
->first(),
|
|
};
|
|
|
|
if ($entity) {
|
|
return $entity;
|
|
}
|
|
|
|
// Recover when the Care row lost its uuid mirror but the ticket still points at it.
|
|
$ticket = CareQueueTicket::query()
|
|
->where('organization_id', $organization->id)
|
|
->where('uuid', $ticketUuid)
|
|
->first();
|
|
|
|
if (! $ticket || ! $ticket->care_entity_id) {
|
|
return null;
|
|
}
|
|
|
|
return match ($ticket->care_entity) {
|
|
'prescription' => Prescription::owned($owner)
|
|
->where('organization_id', $organization->id)
|
|
->whereKey($ticket->care_entity_id)
|
|
->first(),
|
|
'investigation_request' => InvestigationRequest::owned($owner)
|
|
->where('organization_id', $organization->id)
|
|
->whereKey($ticket->care_entity_id)
|
|
->first(),
|
|
'bill' => Bill::owned($owner)
|
|
->where('organization_id', $organization->id)
|
|
->whereKey($ticket->care_entity_id)
|
|
->first(),
|
|
'appointment' => Appointment::owned($owner)
|
|
->where('organization_id', $organization->id)
|
|
->whereKey($ticket->care_entity_id)
|
|
->first(),
|
|
default => null,
|
|
};
|
|
}
|
|
|
|
protected function syncMissingAppointments(Organization $organization, string $context, int $branchId, int $limit): int
|
|
{
|
|
$owner = (string) $organization->owner_ref;
|
|
$appointments = Appointment::owned($owner)
|
|
->where('organization_id', $organization->id)
|
|
->where('branch_id', $branchId)
|
|
->whereIn('status', [Appointment::STATUS_WAITING, Appointment::STATUS_CHECKED_IN])
|
|
->where(function ($q) {
|
|
$q->whereNull('queue_ticket_uuid')->orWhere('queue_ticket_uuid', '');
|
|
})
|
|
->with(['patient', 'organization', 'practitioner'])
|
|
->orderBy('queue_position')
|
|
->orderBy('waiting_at')
|
|
->orderBy('checked_in_at')
|
|
->orderBy('id')
|
|
->limit($limit)
|
|
->get();
|
|
|
|
$issued = 0;
|
|
foreach ($appointments as $appointment) {
|
|
if ($this->contextForAppointment($organization, $appointment) !== $context) {
|
|
continue;
|
|
}
|
|
|
|
$updated = $this->issueForAppointment($organization, $appointment->fresh(['patient', 'organization', 'practitioner']));
|
|
if ($updated && filled($updated->queue_ticket_uuid)) {
|
|
$issued++;
|
|
}
|
|
}
|
|
|
|
return $issued;
|
|
}
|
|
|
|
protected function syncMissingPrescriptions(Organization $organization, int $branchId, int $limit): int
|
|
{
|
|
$owner = (string) $organization->owner_ref;
|
|
$prescriptions = Prescription::owned($owner)
|
|
->where('organization_id', $organization->id)
|
|
->where('status', Prescription::STATUS_ACTIVE)
|
|
->where(function ($q) {
|
|
$q->whereNull('queue_ticket_uuid')->orWhere('queue_ticket_uuid', '');
|
|
})
|
|
->whereHas('visit', fn ($q) => $q->where('branch_id', $branchId))
|
|
->with(['patient', 'visit'])
|
|
->orderBy('created_at')
|
|
->orderBy('id')
|
|
->limit($limit)
|
|
->get();
|
|
|
|
$issued = 0;
|
|
foreach ($prescriptions as $prescription) {
|
|
$updated = $this->issueForPrescription($organization, $prescription);
|
|
if ($updated && filled($updated->queue_ticket_uuid)) {
|
|
$issued++;
|
|
}
|
|
}
|
|
|
|
return $issued;
|
|
}
|
|
|
|
protected function syncMissingInvestigations(Organization $organization, string $context, int $branchId, int $limit): int
|
|
{
|
|
$owner = (string) $organization->owner_ref;
|
|
$requests = InvestigationRequest::owned($owner)
|
|
->where('organization_id', $organization->id)
|
|
->where('branch_id', $branchId)
|
|
->whereIn('status', [
|
|
InvestigationRequest::STATUS_PENDING,
|
|
InvestigationRequest::STATUS_SAMPLE_COLLECTED,
|
|
InvestigationRequest::STATUS_IN_PROGRESS,
|
|
])
|
|
->where(function ($q) {
|
|
$q->whereNull('queue_ticket_uuid')->orWhere('queue_ticket_uuid', '');
|
|
})
|
|
->with(['patient', 'visit', 'investigationType'])
|
|
->orderBy('id')
|
|
->limit($limit)
|
|
->get();
|
|
|
|
$issued = 0;
|
|
foreach ($requests as $request) {
|
|
if ($this->contextForInvestigation($request) !== $context) {
|
|
continue;
|
|
}
|
|
|
|
$updated = $this->issueForInvestigation($organization, $request);
|
|
if ($updated && filled($updated->queue_ticket_uuid)) {
|
|
$issued++;
|
|
}
|
|
}
|
|
|
|
return $issued;
|
|
}
|
|
|
|
protected function syncMissingBills(Organization $organization, int $branchId, int $limit): int
|
|
{
|
|
$owner = (string) $organization->owner_ref;
|
|
$bills = Bill::owned($owner)
|
|
->where('organization_id', $organization->id)
|
|
->where('branch_id', $branchId)
|
|
->whereIn('status', [Bill::STATUS_OPEN, Bill::STATUS_PARTIAL, Bill::STATUS_DRAFT])
|
|
->where(function ($q) {
|
|
$q->whereNull('queue_ticket_uuid')->orWhere('queue_ticket_uuid', '');
|
|
})
|
|
->with('patient')
|
|
->orderBy('id')
|
|
->limit($limit)
|
|
->get();
|
|
|
|
$issued = 0;
|
|
foreach ($bills as $bill) {
|
|
$updated = $this->issueForBill($organization, $bill);
|
|
if ($updated && filled($updated->queue_ticket_uuid)) {
|
|
$issued++;
|
|
}
|
|
}
|
|
|
|
return $issued;
|
|
}
|
|
}
|