ladill-care/app/Services/Care/CareQueueProvisioner.php

<?php

namespace App\Services\Care;

use App\Models\Branch;
use App\Models\Member;
use App\Models\Organization;
use App\Models\Practitioner;
use App\Services\Queue\QueueClient;
use Illuminate\Support\Facades\Log;

/**
 * Idempotently provisions Ladill Queue departments, queues, and service points
 * (counters) from Care staff / branch configuration.
 */
class CareQueueProvisioner
{
    public function __construct(
        protected QueueClient $queue,
        protected PlanService $plans,
    ) {}

    public function shouldProvision(Organization $organization): bool
    {
        return $this->plans->canUseQueueIntegration($organization)
            && (bool) data_get($organization->settings, 'queue_integration_enabled')
            && $this->queue->configured();
    }

    /**
     * @return array<string, mixed>
     */
    public function provisionOrganization(Organization $organization): array
    {
        if (! $this->shouldProvision($organization)) {
            return (array) data_get($organization->settings, 'department_queue_provisioning', []);
        }

        $owner = (string) $organization->owner_ref;
        $branches = Branch::owned($owner)
            ->where('organization_id', $organization->id)
            ->where('is_active', true)
            ->orderBy('name')
            ->get();

        $provisioning = (array) data_get($organization->settings, 'department_queue_provisioning', []);

        foreach (CareQueueContexts::departments() as $context => $meta) {
            $queues = is_array($provisioning[$context]['queues'] ?? null)
                ? $provisioning[$context]['queues']
                : [];
            $byBranch = collect($queues)->keyBy(fn ($q) => (string) ($q['branch_id'] ?? ''));

            foreach ($branches as $branch) {
                $prior = $byBranch->get((string) $branch->id, []);
                $stub = $this->provisionBranchDepartment(
                    $organization,
                    $owner,
                    $context,
                    $meta,
                    $branch,
                    is_array($prior) ? $prior : [],
                );
                $byBranch->put((string) $branch->id, $stub);
            }

            $provisioning[$context] = [
                'queues' => $byBranch->values()->all(),
            ];
        }

        $settings = $organization->settings ?? [];
        $settings['department_queue_provisioning'] = $provisioning;
        $organization->update(['settings' => $settings]);

        return $provisioning;
    }

    /**
     * @param  array<string, mixed>  $meta
     * @param  array<string, mixed>  $prior
     * @return array<string, mixed>
     */
    protected function provisionBranchDepartment(
        Organization $organization,
        string $owner,
        string $context,
        array $meta,
        Branch $branch,
        array $prior,
    ): array {
        $stub = [
            'name' => $meta['name'],
            'prefix' => $meta['prefix'],
            'module' => $context,
            'branch_id' => $branch->id,
            'branch_name' => $branch->name,
            'active' => true,
            'routing_mode' => $meta['routing_mode'],
            'queue_external_key' => CareQueueContexts::queueExternalKey($context, $branch->id),
            'department_external_key' => CareQueueContexts::departmentExternalKey($context, $branch->id),
            'queue_uuid' => $prior['queue_uuid'] ?? null,
            'department_id' => $prior['department_id'] ?? null,
            'counter_uuid' => $prior['counter_uuid'] ?? null,
            'counter_external_key' => $prior['counter_external_key']
                ?? CareQueueContexts::counterExternalKey($context, $branch->id),
            'points' => is_array($prior['points'] ?? null) ? $prior['points'] : [],
            'synced' => false,
        ];

        try {
            $this->ensureBranchName($owner, $branch->name);

            $department = $this->queue->ensureDepartment($owner, [
                'name' => $meta['name'],
                'type' => $meta['type'] ?? 'general',
                'branch_name' => $branch->name,
                'external_key' => $stub['department_external_key'],
                'is_active' => true,
            ]);
            $stub['department_id'] = $department['id'] ?? $stub['department_id'];

            $queue = $this->queue->ensureQueue($owner, [
                'name' => $meta['name'],
                'prefix' => $meta['prefix'],
                'branch_name' => $branch->name,
                'strategy' => 'fifo',
                'external_key' => $stub['queue_external_key'],
                'routing_mode' => $meta['routing_mode'],
                'department_id' => $stub['department_id'],
                'is_active' => true,
            ]);
            $stub['queue_uuid'] = $queue['uuid'] ?? $stub['queue_uuid'];

            $points = $this->buildPointsForContext($organization, $context, $branch, $stub);
            $syncedPoints = [];
            foreach ($points as $point) {
                try {
                    $counter = $this->queue->ensureCounter($owner, [
                        'name' => $point['name'],
                        'destination' => $point['destination'],
                        'staff_ref' => $point['staff_ref'],
                        'staff_display_name' => $point['staff_display_name'],
                        'branch_name' => $branch->name,
                        'department_id' => $stub['department_id'],
                        'queue_uuids' => array_values(array_filter([(string) $stub['queue_uuid']])),
                        'external_key' => $point['external_key'],
                        'is_active' => true,
                    ]);
                    $point['counter_uuid'] = $counter['uuid'] ?? null;
                    $point['synced'] = ! empty($point['counter_uuid']);
                } catch (\Throwable $e) {
                    Log::warning('care.queue_point_provision_failed', [
                        'context' => $context,
                        'branch_id' => $branch->id,
                        'point' => $point['external_key'] ?? null,
                        'message' => $e->getMessage(),
                    ]);
                    $point['synced'] = false;
                }
                $syncedPoints[] = $point;
            }

            $stub['points'] = $syncedPoints;
            // Legacy single counter: first point (or dedicated default) for older callers.
            $first = collect($syncedPoints)->first(fn ($p) => ! empty($p['counter_uuid']));
            if ($first) {
                $stub['counter_uuid'] = $first['counter_uuid'];
                $stub['counter_external_key'] = $first['external_key'];
            }
            $stub['synced'] = ! empty($stub['queue_uuid']) && collect($syncedPoints)->contains(fn ($p) => ! empty($p['synced']));
        } catch (\Throwable $e) {
            Log::warning('care.queue_department_provision_failed', [
                'context' => $context,
                'branch_id' => $branch->id,
                'message' => $e->getMessage(),
            ]);
        }

        return $stub;
    }

    /**
     * @param  array<string, mixed>  $stub
     * @return list<array<string, mixed>>
     */
    protected function buildPointsForContext(
        Organization $organization,
        string $context,
        Branch $branch,
        array $stub,
    ): array {
        $owner = (string) $organization->owner_ref;
        $priorByKey = collect($stub['points'] ?? [])->keyBy(fn ($p) => (string) ($p['external_key'] ?? ''));

        $points = match ($context) {
            CareQueueContexts::CONSULTATION => $this->practitionerPoints($organization, $branch, $priorByKey),
            CareQueueContexts::TRIAGE => $this->memberRolePoints(
                $organization,
                $branch,
                ['nurse'],
                $context,
                'Nurse station',
                $priorByKey,
            ),
            CareQueueContexts::PHARMACY => $this->memberRolePoints(
                $organization,
                $branch,
                ['pharmacist'],
                $context,
                'Pharmacy counter',
                $priorByKey,
            ),
            CareQueueContexts::LABORATORY, CareQueueContexts::IMAGING => $this->memberRolePoints(
                $organization,
                $branch,
                ['lab_technician'],
                $context,
                $context === CareQueueContexts::IMAGING ? 'Imaging room' : 'Lab desk',
                $priorByKey,
            ),
            CareQueueContexts::BILLING => $this->memberRolePoints(
                $organization,
                $branch,
                ['cashier'],
                $context,
                'Cashier desk',
                $priorByKey,
            ),
            CareQueueContexts::RECEPTION => $this->memberRolePoints(
                $organization,
                $branch,
                ['receptionist'],
                $context,
                'Reception',
                $priorByKey,
            ),
            default => [],
        };

        // Always keep at least one default point so call-next / least-load have a target.
        if ($points === []) {
            $key = CareQueueContexts::pointExternalKey($context, $branch->id, 'default', 0);
            $prior = $priorByKey->get($key, []);
            $points[] = [
                'kind' => 'default',
                'ref_id' => 0,
                'name' => ($stub['name'] ?? ucfirst($context)).' desk',
                'destination' => ($stub['name'] ?? ucfirst($context)).' desk',
                'staff_ref' => null,
                'staff_display_name' => null,
                'external_key' => $key,
                'counter_uuid' => $prior['counter_uuid'] ?? null,
                'synced' => false,
            ];
        }

        return $points;
    }

    /**
     * @param  \Illuminate\Support\Collection<string, array<string, mixed>>  $priorByKey
     * @return list<array<string, mixed>>
     */
    protected function practitionerPoints(Organization $organization, Branch $branch, $priorByKey): array
    {
        $practitioners = Practitioner::owned($organization->owner_ref)
            ->where('organization_id', $organization->id)
            ->where('branch_id', $branch->id)
            ->where('is_active', true)
            ->orderBy('name')
            ->get();

        $points = [];
        $roomIndex = 1;
        foreach ($practitioners as $practitioner) {
            $key = CareQueueContexts::pointExternalKey(
                CareQueueContexts::CONSULTATION,
                $branch->id,
                'practitioner',
                $practitioner->id,
            );
            $prior = $priorByKey->get($key, []);
            $room = trim((string) ($practitioner->room ?? ''));
            if ($room === '') {
                $room = 'Consultation Room '.$roomIndex;
            }
            $roomIndex++;

            $points[] = [
                'kind' => 'practitioner',
                'ref_id' => $practitioner->id,
                'name' => $practitioner->name,
                'destination' => $room,
                'staff_ref' => $practitioner->user_ref ?: ('practitioner:'.$practitioner->id),
                'staff_display_name' => $practitioner->name,
                'specialty' => $practitioner->specialty,
                'external_key' => $key,
                'counter_uuid' => $prior['counter_uuid'] ?? null,
                'synced' => false,
            ];
        }

        return $points;
    }

    /**
     * @param  list<string>  $roles
     * @param  \Illuminate\Support\Collection<string, array<string, mixed>>  $priorByKey
     * @return list<array<string, mixed>>
     */
    protected function memberRolePoints(
        Organization $organization,
        Branch $branch,
        array $roles,
        string $context,
        string $destinationPrefix,
        $priorByKey,
    ): array {
        $members = Member::owned($organization->owner_ref)
            ->where('organization_id', $organization->id)
            ->whereIn('role', $roles)
            ->where(function ($q) use ($branch) {
                $q->whereNull('branch_id')->orWhere('branch_id', $branch->id);
            })
            ->orderBy('id')
            ->get();

        $points = [];
        $index = 1;
        foreach ($members as $member) {
            $key = CareQueueContexts::pointExternalKey($context, $branch->id, 'member', $member->id);
            $prior = $priorByKey->get($key, []);
            $label = $destinationPrefix.' '.$index;
            $points[] = [
                'kind' => 'member',
                'ref_id' => $member->id,
                'name' => $label,
                'destination' => $label,
                'staff_ref' => $member->user_ref,
                'staff_display_name' => null,
                'external_key' => $key,
                'counter_uuid' => $prior['counter_uuid'] ?? null,
                'synced' => false,
            ];
            $index++;
        }

        return $points;
    }

    protected function ensureBranchName(string $owner, string $branchName): void
    {
        try {
            $this->queue->ensureBranch($owner, ['name' => $branchName]);
        } catch (\Illuminate\Http\Client\RequestException $e) {
            if ($e->response?->status() !== 422) {
                throw $e;
            }
        }
    }

    /**
     * @return array{queue_uuid: ?string, counter_uuid: ?string, queue_external_key: string, counter_external_key: string, synced: bool, points: list<array<string, mixed>>, routing_mode: string}|null
     */
    public function resourcesFor(
        Organization $organization,
        string $context,
        int $branchId,
    ): ?array {
        if (CareQueueContexts::isSpecialty($context)) {
            $queues = data_get($organization->settings, "specialty_module_provisioning.{$context}.queues", []);
        } else {
            $queues = data_get($organization->settings, "department_queue_provisioning.{$context}.queues", []);
        }

        if (! is_array($queues)) {
            return null;
        }

        $match = collect($queues)->first(
            fn ($q) => (int) ($q['branch_id'] ?? 0) === $branchId && ($q['active'] ?? true)
        );

        if (! $match) {
            return null;
        }

        $meta = CareQueueContexts::departments()[$context] ?? null;

        return [
            'queue_uuid' => $match['queue_uuid'] ?? null,
            'counter_uuid' => $match['counter_uuid'] ?? null,
            'queue_external_key' => (string) ($match['queue_external_key']
                ?? CareQueueContexts::queueExternalKey($context, $branchId)),
            'counter_external_key' => (string) ($match['counter_external_key']
                ?? CareQueueContexts::counterExternalKey($context, $branchId)),
            'synced' => (bool) ($match['synced'] ?? false),
            'points' => is_array($match['points'] ?? null) ? $match['points'] : [],
            'routing_mode' => (string) ($match['routing_mode'] ?? $meta['routing_mode'] ?? 'shared_pool'),
        ];
    }

    /**
     * Resolve a service point for a practitioner (consultation) or member staff_ref.
     *
     * @return array<string, mixed>|null
     */
    public function pointForPractitioner(Organization $organization, int $branchId, int $practitionerId): ?array
    {
        $resources = $this->resourcesFor($organization, CareQueueContexts::CONSULTATION, $branchId);
        if (! $resources) {
            return null;
        }

        return collect($resources['points'])->first(
            fn ($p) => ($p['kind'] ?? '') === 'practitioner' && (int) ($p['ref_id'] ?? 0) === $practitionerId
        );
    }

    /**
     * @return array<string, mixed>|null
     */
    public function pointForMember(Organization $organization, string $context, int $branchId, Member $member): ?array
    {
        $resources = $this->resourcesFor($organization, $context, $branchId);
        if (! $resources) {
            return null;
        }

        $byMember = collect($resources['points'])->first(
            fn ($p) => ($p['kind'] ?? '') === 'member' && (int) ($p['ref_id'] ?? 0) === $member->id
        );
        if ($byMember) {
            return $byMember;
        }

        return collect($resources['points'])->first(
            fn ($p) => ($p['staff_ref'] ?? null) === $member->user_ref
        );
    }

    /**
     * Deterministic least-load / first active point when Care has no explicit assignment.
     *
     * @return array<string, mixed>|null
     */
    public function defaultPoint(Organization $organization, string $context, int $branchId): ?array
    {
        $resources = $this->resourcesFor($organization, $context, $branchId);
        if (! $resources) {
            return null;
        }

        $points = collect($resources['points'])->filter(fn ($p) => ! empty($p['counter_uuid']) && ($p['synced'] ?? true));
        if ($points->isEmpty()) {
            if (! empty($resources['counter_uuid'])) {
                return [
                    'kind' => 'legacy',
                    'counter_uuid' => $resources['counter_uuid'],
                    'external_key' => $resources['counter_external_key'],
                    'destination' => null,
                    'staff_display_name' => null,
                ];
            }

            return null;
        }

        return $points->sortBy('ref_id')->first();
    }

    /**
     * @return array{queue_uuid: ?string, counter_uuid: ?string, queue_external_key: string, counter_external_key: string, synced: bool, points: list<array<string, mixed>>, routing_mode: string}|null
     */
    public function ensure(
        Organization $organization,
        string $context,
        int $branchId,
    ): ?array {
        $existing = $this->resourcesFor($organization, $context, $branchId);
        if ($existing && ! empty($existing['queue_uuid']) && (
            ! empty($existing['points']) || ! empty($existing['counter_uuid'])
        )) {
            return $existing;
        }

        if (! $this->shouldProvision($organization)) {
            return $existing;
        }

        if (CareQueueContexts::isSpecialty($context)) {
            return $existing;
        }

        if (! CareQueueContexts::isDepartment($context)) {
            return null;
        }

        $this->provisionOrganization($organization->fresh());

        return $this->resourcesFor($organization->fresh(), $context, $branchId);
    }
}