isaaccladandCursor
ec9135c59d
Deploy Ladill Care / deploy (push) Successful in 36s
Specialty homes now use the shared Waiting/In care board with Call next, Start routes specialty tickets into specialty workspaces, and redundant Dentistry/Specialty module chrome is removed. Co-authored-by: Cursor <cursoragent@cursor.com>
654 lines
23 KiB
PHP
654 lines
23 KiB
PHP
<?php
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namespace App\Services\Care;
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use App\Models\Branch;
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use App\Models\CareServicePoint;
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use App\Models\CareServiceQueue;
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use App\Models\Member;
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use App\Models\Organization;
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use App\Models\Practitioner;
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use Illuminate\Support\Facades\Log;
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/**
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* Idempotently provisions Care Queue Engine service queues and service points
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* from Care staff / branch configuration.
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*/
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class CareQueueProvisioner
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{
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public function __construct(
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protected PlanService $plans,
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) {}
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public function shouldProvision(Organization $organization): bool
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{
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return $this->plans->canUseQueueIntegration($organization)
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&& (bool) data_get($organization->settings, 'queue_integration_enabled');
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}
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/**
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* @return array<string, mixed>
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*/
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public function provisionOrganization(Organization $organization): array
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{
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if (! $this->shouldProvision($organization)) {
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return (array) data_get($organization->settings, 'department_queue_provisioning', []);
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}
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$owner = (string) $organization->owner_ref;
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$branches = Branch::owned($owner)
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->where('organization_id', $organization->id)
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->where('is_active', true)
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->orderBy('name')
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->get();
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$provisioning = (array) data_get($organization->settings, 'department_queue_provisioning', []);
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foreach (CareQueueContexts::departments() as $context => $meta) {
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$queues = is_array($provisioning[$context]['queues'] ?? null)
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? $provisioning[$context]['queues']
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: [];
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$byBranch = collect($queues)->keyBy(fn ($q) => (string) ($q['branch_id'] ?? ''));
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foreach ($branches as $branch) {
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$prior = $byBranch->get((string) $branch->id, []);
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$stub = $this->provisionBranchDepartment(
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$organization,
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$owner,
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$context,
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$meta,
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$branch,
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is_array($prior) ? $prior : [],
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);
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$byBranch->put((string) $branch->id, $stub);
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}
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$provisioning[$context] = [
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'queues' => $byBranch->values()->all(),
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];
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}
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$settings = $organization->settings ?? [];
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$settings['department_queue_provisioning'] = $provisioning;
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$organization->update(['settings' => $settings]);
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return $provisioning;
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}
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/**
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* @param array<string, mixed> $meta
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* @param array<string, mixed> $prior
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* @return array<string, mixed>
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*/
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protected function provisionBranchDepartment(
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Organization $organization,
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string $owner,
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string $context,
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array $meta,
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Branch $branch,
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array $prior,
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): array {
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$stub = [
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'name' => $meta['name'],
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'prefix' => $meta['prefix'],
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'module' => $context,
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'branch_id' => $branch->id,
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'branch_name' => $branch->name,
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'active' => true,
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'routing_mode' => $meta['routing_mode'],
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'queue_external_key' => CareQueueContexts::queueExternalKey($context, $branch->id),
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'department_external_key' => CareQueueContexts::departmentExternalKey($context, $branch->id),
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'queue_uuid' => $prior['queue_uuid'] ?? null,
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'department_id' => $prior['department_id'] ?? null,
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'counter_uuid' => $prior['counter_uuid'] ?? null,
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'counter_external_key' => $prior['counter_external_key']
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?? CareQueueContexts::counterExternalKey($context, $branch->id),
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'points' => is_array($prior['points'] ?? null) ? $prior['points'] : [],
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'synced' => false,
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];
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try {
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$queue = CareServiceQueue::query()->updateOrCreate(
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[
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'organization_id' => $organization->id,
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'branch_id' => $branch->id,
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'context' => $context,
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],
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[
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'owner_ref' => $owner,
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'name' => $meta['name'],
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'prefix' => $meta['prefix'],
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'routing_mode' => $meta['routing_mode'],
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'external_key' => $stub['queue_external_key'],
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'is_active' => true,
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],
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);
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$stub['queue_uuid'] = $queue->uuid;
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$stub['department_id'] = null;
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$points = $this->buildPointsForContext($organization, $context, $branch, $stub);
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$syncedPoints = [];
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$seenExternalKeys = [];
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foreach ($points as $point) {
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$externalKey = (string) ($point['external_key'] ?? '');
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if ($externalKey === '') {
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continue;
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}
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$seenExternalKeys[] = $externalKey;
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$row = CareServicePoint::query()->updateOrCreate(
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[
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'service_queue_id' => $queue->id,
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'external_key' => $externalKey,
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],
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[
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'owner_ref' => $owner,
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'organization_id' => $organization->id,
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'name' => (string) ($point['name'] ?? $point['destination'] ?? 'Desk'),
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'destination' => $point['destination'] ?? null,
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'kind' => (string) ($point['kind'] ?? 'default'),
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'ref_id' => isset($point['ref_id']) ? (int) $point['ref_id'] : null,
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'staff_ref' => $point['staff_ref'] ?? null,
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'staff_display_name' => $point['staff_display_name'] ?? null,
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'is_active' => true,
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],
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);
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$point['counter_uuid'] = $row->uuid;
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$point['synced'] = true;
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$syncedPoints[] = $point;
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}
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CareServicePoint::query()
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->where('service_queue_id', $queue->id)
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->when(
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$seenExternalKeys !== [],
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fn ($q) => $q->whereNotIn('external_key', $seenExternalKeys),
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fn ($q) => $q->whereRaw('1 = 1'),
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)
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->update(['is_active' => false]);
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$stub['points'] = $syncedPoints;
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$first = collect($syncedPoints)->first(fn ($p) => ! empty($p['counter_uuid']));
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if ($first) {
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$stub['counter_uuid'] = $first['counter_uuid'];
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$stub['counter_external_key'] = $first['external_key'];
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}
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$stub['synced'] = ! empty($stub['queue_uuid']) && collect($syncedPoints)->isNotEmpty();
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} catch (\Throwable $e) {
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Log::warning('care.native_queue_department_provision_failed', [
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'context' => $context,
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'branch_id' => $branch->id,
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'message' => $e->getMessage(),
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]);
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}
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return $stub;
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}
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/**
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* @param array<string, mixed> $stub
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* @return list<array<string, mixed>>
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*/
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protected function buildPointsForContext(
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Organization $organization,
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string $context,
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Branch $branch,
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array $stub,
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): array {
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$priorByKey = collect($stub['points'] ?? [])->keyBy(fn ($p) => (string) ($p['external_key'] ?? ''));
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$points = match (true) {
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$context === CareQueueContexts::CONSULTATION => $this->practitionerPoints(
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$organization,
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$branch,
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CareQueueContexts::CONSULTATION,
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$priorByKey,
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),
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CareQueueContexts::isSpecialty($context) => $this->practitionerPoints(
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$organization,
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$branch,
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$context,
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$priorByKey,
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data_get($organization->settings, "specialty_module_provisioning.{$context}.department_ids", []),
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),
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$context === CareQueueContexts::TRIAGE => $this->memberRolePoints(
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$organization,
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$branch,
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['nurse'],
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$context,
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'Nurse station',
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$priorByKey,
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),
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$context === CareQueueContexts::PHARMACY => $this->memberRolePoints(
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$organization,
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$branch,
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['pharmacist'],
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$context,
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'Pharmacy counter',
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$priorByKey,
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),
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in_array($context, [CareQueueContexts::LABORATORY, CareQueueContexts::IMAGING], true) => $this->memberRolePoints(
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$organization,
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$branch,
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['lab_technician'],
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$context,
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$context === CareQueueContexts::IMAGING ? 'Imaging room' : 'Lab desk',
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$priorByKey,
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),
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$context === CareQueueContexts::BILLING => $this->memberRolePoints(
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$organization,
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$branch,
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['cashier'],
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$context,
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'Cashier desk',
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$priorByKey,
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),
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$context === CareQueueContexts::RECEPTION => $this->memberRolePoints(
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$organization,
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$branch,
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['receptionist'],
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$context,
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'Reception',
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$priorByKey,
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),
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default => [],
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};
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if ($points === []) {
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$key = CareQueueContexts::pointExternalKey($context, $branch->id, 'default', 0);
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$prior = $priorByKey->get($key, []);
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$points[] = [
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'kind' => 'default',
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'ref_id' => 0,
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'name' => ($stub['name'] ?? ucfirst($context)).' desk',
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'destination' => ($stub['name'] ?? ucfirst($context)).' desk',
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'staff_ref' => null,
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'staff_display_name' => null,
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'external_key' => $key,
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'counter_uuid' => $prior['counter_uuid'] ?? null,
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'synced' => false,
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];
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}
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return $points;
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}
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/**
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* @param list<int|string>|null $departmentIds
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* @param \Illuminate\Support\Collection<string, array<string, mixed>> $priorByKey
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* @return list<array<string, mixed>>
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*/
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protected function practitionerPoints(
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Organization $organization,
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Branch $branch,
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string $context,
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$priorByKey,
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?array $departmentIds = null,
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): array {
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$practitioners = Practitioner::owned($organization->owner_ref)
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->where('organization_id', $organization->id)
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->where('branch_id', $branch->id)
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->where('is_active', true)
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->when(
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is_array($departmentIds) && $departmentIds !== [],
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fn ($q) => $q->whereIn('department_id', array_map('intval', $departmentIds)),
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)
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->orderBy('name')
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->get();
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$points = [];
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$roomIndex = 1;
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$roomPrefix = CareQueueContexts::isSpecialty($context)
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? 'Bay'
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: 'Consultation Room';
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foreach ($practitioners as $practitioner) {
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$key = CareQueueContexts::pointExternalKey(
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$context,
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$branch->id,
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'practitioner',
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$practitioner->id,
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);
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$prior = $priorByKey->get($key, []);
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$room = trim((string) ($practitioner->room ?? ''));
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if ($room === '') {
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$room = $roomPrefix.' '.$roomIndex;
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}
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$roomIndex++;
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$points[] = [
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'kind' => 'practitioner',
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'ref_id' => $practitioner->id,
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'name' => $practitioner->name,
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'destination' => $room,
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'staff_ref' => $practitioner->user_ref ?: ('practitioner:'.$practitioner->id),
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'staff_display_name' => $practitioner->name,
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'specialty' => $practitioner->specialty,
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'external_key' => $key,
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'counter_uuid' => $prior['counter_uuid'] ?? null,
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'synced' => false,
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];
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}
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return $points;
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}
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/**
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* @param list<string> $roles
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* @param \Illuminate\Support\Collection<string, array<string, mixed>> $priorByKey
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* @return list<array<string, mixed>>
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*/
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protected function memberRolePoints(
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Organization $organization,
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Branch $branch,
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array $roles,
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string $context,
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string $destinationPrefix,
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$priorByKey,
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): array {
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$members = Member::owned($organization->owner_ref)
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->where('organization_id', $organization->id)
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->whereIn('role', $roles)
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->where(function ($q) use ($branch) {
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$q->whereNull('branch_id')->orWhere('branch_id', $branch->id);
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})
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->orderBy('id')
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->get();
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$points = [];
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$index = 1;
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foreach ($members as $member) {
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$key = CareQueueContexts::pointExternalKey($context, $branch->id, 'member', $member->id);
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$prior = $priorByKey->get($key, []);
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$label = $destinationPrefix.' '.$index;
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$points[] = [
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'kind' => 'member',
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'ref_id' => $member->id,
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'name' => $label,
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'destination' => $label,
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'staff_ref' => $member->user_ref,
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'staff_display_name' => null,
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'external_key' => $key,
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'counter_uuid' => $prior['counter_uuid'] ?? null,
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'synced' => false,
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];
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$index++;
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}
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return $points;
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}
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/**
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* @return array{queue_uuid: ?string, counter_uuid: ?string, queue_external_key: string, counter_external_key: string, synced: bool, points: list<array<string, mixed>>, routing_mode: string}|null
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*/
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public function resourcesFor(
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Organization $organization,
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string $context,
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int $branchId,
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): ?array {
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if (CareQueueContexts::isSpecialty($context)) {
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$queues = data_get($organization->settings, "specialty_module_provisioning.{$context}.queues", []);
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} else {
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$queues = data_get($organization->settings, "department_queue_provisioning.{$context}.queues", []);
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}
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if (! is_array($queues)) {
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return null;
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}
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$match = collect($queues)->first(
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fn ($q) => (int) ($q['branch_id'] ?? 0) === $branchId && ($q['active'] ?? true)
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);
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if (! $match) {
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return null;
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}
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$meta = CareQueueContexts::departments()[$context] ?? null;
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return [
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'queue_uuid' => $match['queue_uuid'] ?? null,
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'counter_uuid' => $match['counter_uuid'] ?? null,
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'queue_external_key' => (string) ($match['queue_external_key']
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?? CareQueueContexts::queueExternalKey($context, $branchId)),
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'counter_external_key' => (string) ($match['counter_external_key']
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?? CareQueueContexts::counterExternalKey($context, $branchId)),
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'synced' => (bool) ($match['synced'] ?? false),
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'points' => is_array($match['points'] ?? null) ? $match['points'] : [],
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'routing_mode' => (string) ($match['routing_mode'] ?? $meta['routing_mode'] ?? 'shared_pool'),
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];
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}
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/**
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* Resolve a service point for a practitioner on a queue context.
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*
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* @return array<string, mixed>|null
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*/
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public function pointForPractitioner(
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Organization $organization,
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int $branchId,
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int $practitionerId,
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string $context = CareQueueContexts::CONSULTATION,
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): ?array {
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$resources = $this->resourcesFor($organization, $context, $branchId);
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if (! $resources) {
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return null;
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}
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return collect($resources['points'])->first(
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fn ($p) => ($p['kind'] ?? '') === 'practitioner' && (int) ($p['ref_id'] ?? 0) === $practitionerId
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);
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}
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/**
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* @return array<string, mixed>|null
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*/
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public function pointForMember(Organization $organization, string $context, int $branchId, Member $member): ?array
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{
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$resources = $this->resourcesFor($organization, $context, $branchId);
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if (! $resources) {
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return null;
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}
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$byMember = collect($resources['points'])->first(
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fn ($p) => ($p['kind'] ?? '') === 'member' && (int) ($p['ref_id'] ?? 0) === $member->id
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);
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if ($byMember) {
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return $byMember;
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}
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return collect($resources['points'])->first(
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fn ($p) => ($p['staff_ref'] ?? null) === $member->user_ref
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);
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}
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/**
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* Deterministic least-load / first active point when Care has no explicit assignment.
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*
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* @return array<string, mixed>|null
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*/
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public function defaultPoint(Organization $organization, string $context, int $branchId): ?array
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{
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$resources = $this->resourcesFor($organization, $context, $branchId);
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if (! $resources) {
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return null;
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}
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$points = collect($resources['points'])->filter(fn ($p) => ! empty($p['counter_uuid']) && ($p['synced'] ?? true));
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if ($points->isEmpty()) {
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if (! empty($resources['counter_uuid'])) {
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return [
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'kind' => 'legacy',
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'counter_uuid' => $resources['counter_uuid'],
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'external_key' => $resources['counter_external_key'],
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'destination' => null,
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'staff_display_name' => null,
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];
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}
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return null;
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}
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return $points->sortBy('ref_id')->first();
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}
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/**
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* Ensure Queue resources exist for one context + branch only.
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* Never fans out across every department × branch (that hung demo queues).
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*
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* @return array{queue_uuid: ?string, counter_uuid: ?string, queue_external_key: string, counter_external_key: string, synced: bool, points: list<array<string, mixed>>, routing_mode: string}|null
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*/
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public function ensure(
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Organization $organization,
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string $context,
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int $branchId,
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): ?array {
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$existing = $this->resourcesFor($organization, $context, $branchId);
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||
$expectedMode = CareQueueContexts::departments()[$context]['routing_mode']
|
||
?? (CareQueueContexts::isSpecialty($context) ? 'assigned_only' : null);
|
||
$modeMatches = ! $expectedMode
|
||
|| ($existing['routing_mode'] ?? null) === $expectedMode;
|
||
|
||
if ($existing && ! empty($existing['queue_uuid']) && (
|
||
! empty($existing['points']) || ! empty($existing['counter_uuid'])
|
||
) && $modeMatches) {
|
||
if (! CareQueueContexts::isSpecialty($context) || ! empty($existing['points'])) {
|
||
return $existing;
|
||
}
|
||
}
|
||
|
||
if (! $this->shouldProvision($organization)) {
|
||
return $existing;
|
||
}
|
||
|
||
if (CareQueueContexts::isSpecialty($context)) {
|
||
return $this->provisionSpecialtyContextBranch($organization->fresh(), $context, $branchId)
|
||
?? $existing;
|
||
}
|
||
|
||
if (! CareQueueContexts::isDepartment($context)) {
|
||
return null;
|
||
}
|
||
|
||
$this->provisionContextBranch($organization->fresh(), $context, $branchId);
|
||
|
||
return $this->resourcesFor($organization->fresh(), $context, $branchId);
|
||
}
|
||
|
||
/**
|
||
* Provision a single specialty queue for one branch (idempotent).
|
||
*
|
||
* @return array<string, mixed>|null
|
||
*/
|
||
public function provisionSpecialtyContextBranch(Organization $organization, string $context, int $branchId): ?array
|
||
{
|
||
if (! CareQueueContexts::isSpecialty($context) || ! $this->shouldProvision($organization)) {
|
||
return $this->resourcesFor($organization, $context, $branchId);
|
||
}
|
||
|
||
$definition = config("care.specialty_modules.{$context}");
|
||
if (! is_array($definition)) {
|
||
return null;
|
||
}
|
||
|
||
$branch = Branch::owned((string) $organization->owner_ref)
|
||
->where('organization_id', $organization->id)
|
||
->whereKey($branchId)
|
||
->first();
|
||
if (! $branch) {
|
||
return null;
|
||
}
|
||
|
||
$meta = [
|
||
'name' => (string) ($definition['queue_name'] ?? $definition['label'] ?? $context),
|
||
'prefix' => (string) ($definition['queue_prefix'] ?? strtoupper(substr($context, 0, 3))),
|
||
'routing_mode' => 'assigned_only',
|
||
'type' => 'consultation',
|
||
];
|
||
|
||
$provisioning = (array) data_get($organization->settings, 'specialty_module_provisioning', []);
|
||
$record = is_array($provisioning[$context] ?? null) ? $provisioning[$context] : [];
|
||
$queues = is_array($record['queues'] ?? null) ? $record['queues'] : [];
|
||
$byBranch = collect($queues)->keyBy(fn ($q) => (string) ($q['branch_id'] ?? ''));
|
||
$prior = $byBranch->get((string) $branch->id, []);
|
||
if (! is_array($prior)) {
|
||
$prior = [];
|
||
}
|
||
$prior['module'] = $context;
|
||
|
||
$stub = $this->provisionBranchDepartment(
|
||
$organization,
|
||
(string) $organization->owner_ref,
|
||
$context,
|
||
$meta,
|
||
$branch,
|
||
$prior,
|
||
);
|
||
$byBranch->put((string) $branch->id, $stub);
|
||
|
||
$provisioning[$context] = array_merge($record, [
|
||
'active' => true,
|
||
'queues' => $byBranch->values()->all(),
|
||
]);
|
||
|
||
$settings = $organization->settings ?? [];
|
||
$settings['specialty_module_provisioning'] = $provisioning;
|
||
$organization->update(['settings' => $settings]);
|
||
|
||
return $stub;
|
||
}
|
||
|
||
/**
|
||
* Provision a single department queue for one branch (idempotent).
|
||
*/
|
||
public function provisionContextBranch(Organization $organization, string $context, int $branchId): ?array
|
||
{
|
||
if (! $this->shouldProvision($organization)) {
|
||
return $this->resourcesFor($organization, $context, $branchId);
|
||
}
|
||
|
||
$meta = CareQueueContexts::departments()[$context] ?? null;
|
||
if ($meta === null) {
|
||
return null;
|
||
}
|
||
|
||
$branch = Branch::owned((string) $organization->owner_ref)
|
||
->where('organization_id', $organization->id)
|
||
->whereKey($branchId)
|
||
->first();
|
||
if (! $branch) {
|
||
return null;
|
||
}
|
||
|
||
$provisioning = (array) data_get($organization->settings, 'department_queue_provisioning', []);
|
||
$queues = is_array($provisioning[$context]['queues'] ?? null)
|
||
? $provisioning[$context]['queues']
|
||
: [];
|
||
$byBranch = collect($queues)->keyBy(fn ($q) => (string) ($q['branch_id'] ?? ''));
|
||
$prior = $byBranch->get((string) $branch->id, []);
|
||
|
||
$stub = $this->provisionBranchDepartment(
|
||
$organization,
|
||
(string) $organization->owner_ref,
|
||
$context,
|
||
$meta,
|
||
$branch,
|
||
is_array($prior) ? $prior : [],
|
||
);
|
||
$byBranch->put((string) $branch->id, $stub);
|
||
|
||
$provisioning[$context] = [
|
||
'queues' => $byBranch->values()->all(),
|
||
];
|
||
|
||
$settings = $organization->settings ?? [];
|
||
$settings['department_queue_provisioning'] = $provisioning;
|
||
$organization->update(['settings' => $settings]);
|
||
|
||
return $stub;
|
||
}
|
||
}
|