Add service-point routing so call-next cannot steal assigned tickets.

Counters gain destination/staff metadata; tickets can be pre-assigned to a
service point with assigned_only queues for healthcare while shared_pool
preserves generic bank/government behavior. Display and announcements expose
ticket, staff, and destination clearly for Care and public boards.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Http/Controllers/Api/ConsoleApiController.php

@@ -40,10 +40,10 @@ class ConsoleApiController extends Controller
             ->latest('called_at')
             ->first();
 
-        $waitingByQueue = collect($counter->serviceQueues)->mapWithKeys(function (ServiceQueue $queue) {
+        $waitingByQueue = collect($counter->serviceQueues)->mapWithKeys(function (ServiceQueue $queue) use ($counter) {
             return [$queue->uuid => array_map(
                 fn ($t) => TicketPresenter::toArray($t),
-                $this->engine->waitingTickets($queue, 10),
+                $this->engine->waitingTickets($queue, 10, $counter),
             )];
         });
 
@@ -61,6 +61,8 @@ class ConsoleApiController extends Controller
                 'counter' => [
                     'uuid' => $counter->uuid,
                     'name' => $counter->name,
+                    'destination' => $counter->displayDestination(),
+                    'staff_display_name' => $counter->staff_display_name,
                     'status' => $counter->status,
                     'branch' => $counter->branch?->name,
                 ],
@@ -69,6 +71,7 @@ class ConsoleApiController extends Controller
                     'uuid' => $q->uuid,
                     'name' => $q->name,
                     'prefix' => $q->prefix,
+                    'routing_mode' => $q->routingMode(),
                 ]),
                 'waiting_by_queue' => $waitingByQueue,
                 'transfer_queues' => $allQueues,