isaacclad/ladill-queue
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Add service-point routing so call-next cannot steal assigned tickets.
Deploy Ladill Queue / deploy (push) Successful in 2m17s
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Counters gain destination/staff metadata; tickets can be pre-assigned to a
service point with assigned_only queues for healthcare while shared_pool
preserves generic bank/government behavior. Display and announcements expose
ticket, staff, and destination clearly for Care and public boards.

Co-authored-by: Cursor <cursoragent@cursor.com>
This commit is contained in:
isaacclad
2026-07-17 17:21:56 +00:00
co-authored by Cursor
parent 2d1f8c1eff
commit 0854b431bc
17 changed files with 753 additions and 42 deletions
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app/Http/Controllers/Api/TicketController.php
+34 -8
View File
@@ -58,17 +58,26 @@ class TicketController extends Controller
'priority' => ['nullable', 'string', 'in:'.implode(',', array_keys(config('qms.ticket_priorities')))],
'source' => ['nullable', 'string', 'in:'.implode(',', array_keys(config('qms.ticket_sources')))],
'metadata' => ['nullable', 'array'],
'assigned_counter_id' => ['nullable', 'uuid'],
'assigned_counter_uuid' => ['nullable', 'uuid'],
]);
$queue = ServiceQueue::where('uuid', $validated['service_queue_id'])->firstOrFail();
$this->authorizeOwner($request, $queue);
$ticket = $this->engine->issueTicket($queue, $owner, [
...$validated,
'source' => $validated['source'] ?? 'api',
'actor_ref' => $owner,
'metadata' => $validated['metadata'] ?? null,
]);
try {
$ticket = $this->engine->issueTicket($queue, $owner, [
...$validated,
'source' => $validated['source'] ?? 'api',
'actor_ref' => $owner,
'metadata' => $validated['metadata'] ?? null,
'assigned_counter_uuid' => $validated['assigned_counter_uuid']
?? $validated['assigned_counter_id']
?? null,
]);
} catch (\RuntimeException $e) {
return response()->json(['message' => $e->getMessage()], 422);
}
return response()->json(['data' => TicketPresenter::toArray($ticket)], 201);
}
@@ -108,6 +117,7 @@ class TicketController extends Controller
'action' => ['required', 'string', 'in:recall,start,hold,skip,complete,no_show,cancel,delay,transfer'],
'minutes' => ['nullable', 'integer', 'min:5', 'max:120'],
'to_queue_id' => ['required_if:action,transfer', 'nullable', 'uuid'],
'assigned_counter_id' => ['nullable', 'uuid'],
'reason' => ['nullable', 'string', 'max:500'],
]);
@@ -119,9 +129,25 @@ class TicketController extends Controller
);
$toQueue = ServiceQueue::where('uuid', $validated['to_queue_id'])->firstOrFail();
$this->authorizeOwner($request, $toQueue);
$result = $this->engine->transfer($ticket, $toQueue, null, $validated['reason'] ?? null, $actor);
$assignTo = null;
if (! empty($validated['assigned_counter_id'])) {
$assignTo = \App\Models\Counter::where('uuid', $validated['assigned_counter_id'])->firstOrFail();
$this->authorizeOwner($request, $assignTo);
}
try {
$result = $this->engine->transfer(
$ticket,
$toQueue,
null,
$validated['reason'] ?? null,
$actor,
$assignTo,
);
} catch (\RuntimeException $e) {
return response()->json(['message' => $e->getMessage()], 422);
}
return response()->json(['data' => TicketPresenter::toArray($result->load(['serviceQueue', 'counter']))]);
return response()->json(['data' => TicketPresenter::toArray($result->load(['serviceQueue', 'counter', 'assignedCounter']))]);
}
$result = match ($validated['action']) {