Add service-point routing so call-next cannot steal assigned tickets.

Counters gain destination/staff metadata; tickets can be pre-assigned to a
service point with assigned_only queues for healthcare while shared_pool
preserves generic bank/government behavior. Display and announcements expose
ticket, staff, and destination clearly for Care and public boards.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Models/Counter.php

@@ -19,7 +19,8 @@ class Counter extends Model
 
     protected $fillable = [
         'uuid', 'owner_ref', 'organization_id', 'branch_id', 'department_id',
-        'name', 'code', 'status', 'settings', 'is_active',
+        'name', 'code', 'destination', 'staff_ref', 'staff_display_name',
+        'status', 'settings', 'is_active',
     ];
 
     protected function casts(): array
@@ -30,6 +31,14 @@ class Counter extends Model
         ];
     }
 
+    /** Public display label (Room 4, Counter 2, etc.). Falls back to name. */
+    public function displayDestination(): string
+    {
+        $destination = trim((string) ($this->destination ?? ''));
+
+        return $destination !== '' ? $destination : (string) $this->name;
+    }
+
     protected static function booted(): void
     {
         static::creating(function (self $counter) {