Add service-point routing so call-next cannot steal assigned tickets.

Counters gain destination/staff metadata; tickets can be pre-assigned to a
service point with assigned_only queues for healthcare while shared_pool
preserves generic bank/government behavior. Display and announcements expose
ticket, staff, and destination clearly for Care and public boards.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Services/Qms/VoiceAnnouncementService.php

@@ -31,10 +31,25 @@ class VoiceAnnouncementService
     {
         $templates = config('qms.announcement_templates');
         $template = $templates[$locale] ?? $templates['en'];
+        $destination = $counter->displayDestination();
+        $staff = trim((string) ($counter->staff_display_name ?? ''));
+        $queueName = trim((string) ($ticket->serviceQueue?->name ?? ''));
+
+        // Prefer rich healthcare-style copy when staff is known:
+        // "A005, Dr. Mensah, Consultation Room 4."
+        if ($staff !== '') {
+            $parts = array_values(array_filter([
+                $ticket->ticket_number,
+                $staff,
+                $queueName !== '' ? $queueName.' '.$destination : $destination,
+            ]));
+
+            return implode(', ', $parts).'.';
+        }
 
         return str_replace(
             [':ticket', ':counter'],
-            [$ticket->ticket_number, $counter->name],
+            [$ticket->ticket_number, $destination],
             $template,
         );
     }