Wire Queue demo seeder to shared DemoWorld

Org name, branches, ticket customers, and staff Members now come from
DemoWorld so Queue continuity matches Care/Frontdesk across the suite.
Also resolve organization by owner_ref when metadata.queue.organization_id
is missing, and skip reseed-on-login for DemoWorld staff emails.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Services/Qms/DemoLoginReseeder.php

@@ -8,6 +8,10 @@ use Illuminate\Support\Facades\Log;
 
 /**
  * Reseed Queue demo tenants after a fresh SSO login.
+ *
+ * Only owner demo accounts trigger a full reseed. DemoWorld staff logins
+ * (e.g. receptionist@ladill.com variants) share the owner tenant but must
+ * never reseed mid-demo.
  */
 class DemoLoginReseeder
 {
@@ -18,6 +22,10 @@ class DemoLoginReseeder
             return;
         }
 
+        if (\App\Support\DemoWorld::isStaffDemoEmail($user->email)) {
+            return;
+        }
+
         $plan = $this->planForEmail($user->email);
         if ($plan === null) {
             return;

app/Services/Qms/DemoSeeder.php

@@ -22,6 +22,7 @@ use App\Models\User;
 use App\Models\VoiceAnnouncement;
 use App\Models\Workflow;
 use App\Models\WorkflowStep;
+use App\Support\DemoWorld;
 use Illuminate\Support\Facades\DB;
 use Illuminate\Support\Str;
 
@@ -74,13 +75,16 @@ class DemoSeeder
             $this->resetForOwner($user->ownerRef());
         }
 
-        $organization = $this->ensureOrganization($user);
+        $organization = $this->ensureOrganization($user, $plan);
         $this->assignPlan($organization, $plan);
 
         $volumes = self::VOLUMES[$plan];
-        $branches = $this->seedBranches($user->ownerRef(), $organization, $volumes['branches']);
+        $branches = $this->seedBranches($user->ownerRef(), $organization, $plan, $volumes['branches']);
+        $this->seedStaffMembers($user->ownerRef(), $organization, $plan, $branches);
         $queues = [];
         $counters = [];
+        $people = DemoWorld::people();
+        $personCursor = 0;
 
         foreach ($branches as $branchIndex => $branch) {
             $dept = $this->ensureDepartment($user->ownerRef(), $branch);
@@ -104,13 +108,15 @@ class DemoSeeder
             $this->seedDevice($user->ownerRef(), $organization, $branch);
 
             foreach ($branchQueues as $qi => $queue) {
-                $this->seedLiveTickets(
+                $personCursor = $this->seedLiveTickets(
                     $user->ownerRef(),
                     $organization,
                     $branch,
                     $queue,
                     $branchCounters[$qi % max(1, count($branchCounters))] ?? null,
                     $volumes['tickets_per_queue'],
+                    $people,
+                    $personCursor,
                 );
             }
 
@@ -134,6 +140,7 @@ class DemoSeeder
             $queues[0] ?? null,
             $counters[0] ?? null,
             $volumes['history_tickets'],
+            $people,
         );
 
         $organization->refresh();
@@ -248,51 +255,98 @@ class DemoSeeder
         });
     }
 
-    private function ensureOrganization(User $user): Organization
+    private function ensureOrganization(User $user, string $plan): Organization
     {
+        $business = DemoWorld::business($plan);
         $existing = $this->orgs->resolveForUser($user);
         if ($existing) {
             $settings = $existing->settings ?? [];
             $settings['onboarded'] = true;
-            $existing->forceFill(['settings' => $settings])->save();
+            $existing->forceFill([
+                'name' => $business['name'],
+                'settings' => $settings,
+            ])->save();
             $this->orgs->ensureOwnerMember($user, $existing);
 
             return $existing;
         }
 
+        $hq = DemoWorld::branches($plan, 1)[0];
+
         return $this->orgs->completeOnboarding($user, [
-            'organization_name' => 'Demo Queue Org',
+            'organization_name' => $business['name'],
             'industry' => 'retail',
             'appointment_mode' => 'hybrid',
-            'branch_name' => 'Main Branch',
-            'timezone' => 'Africa/Accra',
+            'branch_name' => $hq['name'],
+            'branch_address' => $hq['address'],
+            'branch_phone' => $hq['phone'],
+            'timezone' => $business['timezone'] ?? 'Africa/Accra',
         ]);
     }
 
     /** @return list<Branch> */
-    private function seedBranches(string $ownerRef, Organization $organization, int $count): array
+    private function seedBranches(string $ownerRef, Organization $organization, string $plan, int $count): array
     {
-        $branches = Branch::query()
+        $catalog = DemoWorld::branches($plan, $count);
+        $existing = Branch::query()
             ->where('organization_id', $organization->id)
             ->whereNull('deleted_at')
             ->orderBy('id')
             ->get()
             ->all();
 
-        $names = ['Main Branch', 'East Legon', 'Kumasi Central', 'Tema Harbour', 'Takoradi Mall'];
-        for ($i = count($branches); $i < $count; $i++) {
-            $branches[] = Branch::query()->create([
+        $branches = [];
+        foreach ($catalog as $i => $spec) {
+            $attrs = [
                 'owner_ref' => $ownerRef,
                 'organization_id' => $organization->id,
-                'name' => $names[$i] ?? ('Branch '.($i + 1)),
-                'code' => 'BR'.($i + 1),
-                'address' => 'Demo address '.($i + 1).', Accra',
-                'phone' => '0302'.str_pad((string) (100000 + $i), 6, '0', STR_PAD_LEFT),
+                'name' => $spec['name'],
+                'code' => $spec['code'],
+                'address' => $spec['address'],
+                'phone' => $spec['phone'],
                 'is_active' => true,
-            ]);
+            ];
+
+            $branch = $existing[$i] ?? null;
+            if ($branch) {
+                $branch->fill($attrs)->save();
+            } else {
+                $branch = Branch::query()->create($attrs);
+            }
+
+            $branches[] = $branch;
         }
 
-        return array_slice($branches, 0, $count);
+        return $branches;
+    }
+
+    /**
+     * Local Member rows for DemoWorld staff with a queue role (user_ref = email
+     * until SSO remaps to public_id).
+     *
+     * @param  list<Branch>  $branches
+     */
+    private function seedStaffMembers(string $ownerRef, Organization $organization, string $plan, array $branches): void
+    {
+        $hq = $branches[0] ?? null;
+        foreach (DemoWorld::staff($plan) as $staff) {
+            $role = $staff['roles']['queue'] ?? null;
+            if (! is_string($role) || $role === '') {
+                continue;
+            }
+
+            Member::query()->updateOrCreate(
+                [
+                    'organization_id' => $organization->id,
+                    'user_ref' => strtolower($staff['email']),
+                ],
+                [
+                    'owner_ref' => $ownerRef,
+                    'role' => $role,
+                    'branch_id' => $hq?->id,
+                ],
+            );
+        }
     }
 
     private function ensureDepartment(string $ownerRef, Branch $branch): Department
@@ -426,6 +480,10 @@ class DemoSeeder
         ]);
     }
 
+    /**
+     * @param  list<array{key: string, first_name: string, last_name: string, phone: string}>  $people
+     * @return int next person cursor for the caller to continue from
+     */
     private function seedLiveTickets(
         string $ownerRef,
         Organization $organization,
@@ -433,16 +491,22 @@ class DemoSeeder
         ServiceQueue $queue,
         ?Counter $counter,
         int $count,
-    ): void {
+        array $people,
+        int $personCursor,
+    ): int {
         $existing = Ticket::query()
             ->where('service_queue_id', $queue->id)
             ->whereIn('status', ['waiting', 'called', 'serving'])
             ->count();
 
+        $storyStart = DemoWorld::storyDay()->copy()->addHours(9);
+
         for ($i = $existing; $i < $count; $i++) {
             $seq = $queue->ticket_sequence + 1;
             $queue->forceFill(['ticket_sequence' => $seq])->save();
             $status = ['waiting', 'waiting', 'called', 'serving'][$i % 4];
+            $person = $people[$personCursor % count($people)];
+            $personCursor++;
 
             Ticket::query()->create([
                 'owner_ref' => $ownerRef,
@@ -454,16 +518,19 @@ class DemoSeeder
                 'status' => $status,
                 'priority' => ['walk_in', 'vip', 'elderly', 'appointment'][$i % 4],
                 'position' => $i + 1,
-                'customer_name' => 'Guest '.($i + 1),
-                'customer_phone' => '024'.str_pad((string) (3000000 + $i), 7, '0', STR_PAD_LEFT),
+                'customer_name' => DemoWorld::fullName($person),
+                'customer_phone' => $person['phone'],
                 'source' => ['kiosk', 'reception', 'web'][$i % 3],
-                'issued_at' => now()->subMinutes(30 - $i),
-                'called_at' => in_array($status, ['called', 'serving'], true) ? now()->subMinutes(5) : null,
-                'serving_started_at' => $status === 'serving' ? now()->subMinutes(2) : null,
+                'issued_at' => $storyStart->copy()->addMinutes($i * 3),
+                'called_at' => in_array($status, ['called', 'serving'], true) ? $storyStart->copy()->addMinutes($i * 3 + 5) : null,
+                'serving_started_at' => $status === 'serving' ? $storyStart->copy()->addMinutes($i * 3 + 7) : null,
             ]);
         }
+
+        return $personCursor;
     }
 
+    /** @param  list<array{key: string, first_name: string, last_name: string, phone: string}>  $people */
     private function seedHistoryTickets(
         string $ownerRef,
         Organization $organization,
@@ -471,6 +538,7 @@ class DemoSeeder
         ?ServiceQueue $queue,
         ?Counter $counter,
         int $count,
+        array $people,
     ): void {
         if (! $queue) {
             return;
@@ -481,10 +549,14 @@ class DemoSeeder
             ->whereIn('status', ['completed', 'no_show', 'cancelled'])
             ->count();
 
+        $storyDay = DemoWorld::storyDay();
+
         for ($i = $existing; $i < $count; $i++) {
             $seq = $queue->ticket_sequence + 1;
             $queue->forceFill(['ticket_sequence' => $seq])->save();
             $status = ['completed', 'completed', 'completed', 'no_show', 'cancelled'][$i % 5];
+            $person = $people[$i % count($people)];
+            $day = $storyDay->copy()->subDays(($i % 14) + 1);
 
             $ticket = Ticket::query()->create([
                 'owner_ref' => $ownerRef,
@@ -495,12 +567,13 @@ class DemoSeeder
                 'ticket_number' => $queue->prefix.str_pad((string) $seq, 3, '0', STR_PAD_LEFT),
                 'status' => $status,
                 'priority' => 'walk_in',
-                'customer_name' => 'History Guest '.($i + 1),
+                'customer_name' => DemoWorld::fullName($person),
+                'customer_phone' => $person['phone'],
                 'source' => 'kiosk',
-                'issued_at' => now()->subDays(($i % 14) + 1)->subMinutes(40),
-                'called_at' => now()->subDays(($i % 14) + 1)->subMinutes(20),
-                'serving_started_at' => $status === 'completed' ? now()->subDays(($i % 14) + 1)->subMinutes(15) : null,
-                'completed_at' => $status === 'completed' ? now()->subDays(($i % 14) + 1)->subMinutes(5) : null,
+                'issued_at' => $day->copy()->subMinutes(40),
+                'called_at' => $day->copy()->subMinutes(20),
+                'serving_started_at' => $status === 'completed' ? $day->copy()->subMinutes(15) : null,
+                'completed_at' => $status === 'completed' ? $day->copy()->subMinutes(5) : null,
             ]);
 
             TicketEvent::query()->create([

app/Services/Qms/TeamMemberProvisioner.php

@@ -3,6 +3,7 @@
 namespace App\Services\Qms;
 
 use App\Models\Member;
+use App\Models\Organization;
 use App\Models\User;
 use App\Services\Identity\IdentityTeamClient;
 
@@ -35,7 +36,11 @@ class TeamMemberProvisioner
             }
 
             $meta = (array) data_get($grant, 'metadata.queue', []);
+            $ownerRef = (string) ($grant['account'] ?? '');
             $organizationId = (int) ($meta['organization_id'] ?? 0);
+            if ($organizationId <= 0 && $ownerRef !== '') {
+                $organizationId = (int) Organization::query()->where('owner_ref', $ownerRef)->value('id');
+            }
             if ($organizationId <= 0) {
                 continue;
             }
@@ -46,7 +51,7 @@ class TeamMemberProvisioner
                     'user_ref' => $user->ownerRef(),
                 ],
                 [
-                    'owner_ref' => (string) ($grant['account'] ?? $user->ownerRef()),
+                    'owner_ref' => $ownerRef !== '' ? $ownerRef : $user->ownerRef(),
                     'role' => (string) ($meta['role'] ?? 'member'),
                     'branch_id' => $meta['branch_id'] ?? null,
                 ],