Fix ticket issue 500 on assigned-only queues.

Reception create form omitted service point; catch that as validation and require a desk/room when the queue uses assigned routing.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Http/Controllers/Qms/TicketController.php

@@ -4,6 +4,7 @@ namespace App\Http\Controllers\Qms;
 
 use App\Http\Controllers\Controller;
 use App\Http\Controllers\Qms\Concerns\ScopesToAccount;
+use App\Models\Counter;
 use App\Models\ServiceQueue;
 use App\Models\Ticket;
 use App\Services\Qms\QueueEngine;
@@ -57,6 +58,10 @@ class TicketController extends Controller
         $queues = ServiceQueue::owned($owner)
             ->where('organization_id', $organization->id)
             ->where('is_active', true)
+            ->with([
+                'branch',
+                'counters' => fn ($q) => $q->where('is_active', true)->orderBy('name'),
+            ])
             ->orderBy('name')
             ->get();
 
@@ -70,6 +75,7 @@ class TicketController extends Controller
 
         $validated = $request->validate([
             'service_queue_id' => ['required', 'exists:queue_service_queues,id'],
+            'assigned_counter_id' => ['nullable', 'exists:queue_counters,id'],
             'customer_name' => ['nullable', 'string', 'max:255'],
             'customer_phone' => ['nullable', 'string', 'max:50'],
             'priority' => ['nullable', 'string', 'in:'.implode(',', array_keys(config('qms.ticket_priorities')))],
@@ -78,11 +84,31 @@ class TicketController extends Controller
         $queue = ServiceQueue::findOrFail($validated['service_queue_id']);
         $this->authorizeOwner($request, $queue);
 
-        $ticket = $this->engine->issueTicket($queue, $owner, [
-            ...$validated,
-            'source' => 'reception',
-            'actor_ref' => $owner,
-        ]);
+        if ($queue->usesAssignedOnlyRouting() && empty($validated['assigned_counter_id'])) {
+            return back()
+                ->withInput()
+                ->withErrors(['assigned_counter_id' => 'Select a service point for this queue.']);
+        }
+
+        if (! empty($validated['assigned_counter_id'])) {
+            $counter = Counter::query()->findOrFail($validated['assigned_counter_id']);
+            $this->authorizeOwner($request, $counter);
+            if (! $queue->counters()->where('queue_counters.id', $counter->id)->exists()) {
+                return back()
+                    ->withInput()
+                    ->withErrors(['assigned_counter_id' => 'That service point is not linked to this queue.']);
+            }
+        }
+
+        try {
+            $ticket = $this->engine->issueTicket($queue, $owner, [
+                ...$validated,
+                'source' => 'reception',
+                'actor_ref' => $owner,
+            ]);
+        } catch (\RuntimeException $e) {
+            return back()->withInput()->withErrors(['service_queue_id' => $e->getMessage()]);
+        }
 
         return redirect()->route('qms.tickets.show', $ticket)->with('success', 'Ticket issued.');
     }