isaacclad/ladill-queue
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Add industry packages that provision workflow stages on onboarding.
Deploy Ladill Queue / deploy (push) Successful in 1m39s
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Queue Core stays generic; selecting Healthcare, Banking, Restaurant, and other industries installs departments, stages (queues), service points, workflows, terminology, and announcement profiles without code changes per vertical. Care-linked orgs skip stage materialization so Care remains the clinical provisioner.

Co-authored-by: Cursor <cursoragent@cursor.com>
This commit is contained in:
isaacclad
2026-07-17 18:00:31 +00:00
co-authored by Cursor
parent 0854b431bc
commit a4d8775a82
15 changed files with 2302 additions and 65 deletions
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app/Services/Qms/VoiceAnnouncementService.php
+24 -13
View File
@@ -11,6 +11,7 @@ class VoiceAnnouncementService
public function announceCalled(Ticket $ticket, Counter $counter, ?string $locale = null): VoiceAnnouncement
{
$locale ??= data_get($ticket->serviceQueue?->settings, 'announcement_locale', 'en');
$ticket->loadMissing(['organization', 'serviceQueue']);
$message = $this->buildMessage($ticket, $counter, $locale);
return VoiceAnnouncement::create([
@@ -29,27 +30,37 @@ class VoiceAnnouncementService
protected function buildMessage(Ticket $ticket, Counter $counter, string $locale): string
{
$templates = config('qms.announcement_templates');
$template = $templates[$locale] ?? $templates['en'];
$destination = $counter->displayDestination();
$staff = trim((string) ($counter->staff_display_name ?? ''));
$queueName = trim((string) ($ticket->serviceQueue?->name ?? ''));
// Prefer rich healthcare-style copy when staff is known:
// "A005, Dr. Mensah, Consultation Room 4."
if ($staff !== '') {
$parts = array_values(array_filter([
$ticket->ticket_number,
$staff,
$queueName !== '' ? $queueName.' '.$destination : $destination,
]));
$industryAnnouncement = (array) data_get($ticket->organization?->settings, 'industry_package.announcement', []);
$global = config('qms.announcement_templates', []);
return implode(', ', $parts).'.';
if ($staff !== '') {
$richDestination = $queueName !== '' && ! str_contains(strtolower($destination), strtolower($queueName))
? trim($queueName.' '.$destination)
: $destination;
$template = $industryAnnouncement['with_staff']
?? $global['with_staff']
?? ':ticket, :staff, :destination.';
return rtrim(str_replace(
[':ticket', ':staff', ':destination', ':counter'],
[$ticket->ticket_number, $staff, $richDestination, $richDestination],
$template,
), '.').'.';
}
$template = $industryAnnouncement[$locale]
?? $industryAnnouncement['en']
?? $global[$locale]
?? $global['en']
?? 'Ticket :ticket, please proceed to :destination.';
return str_replace(
[':ticket', ':counter'],
[$ticket->ticket_number, $destination],
[':ticket', ':destination', ':counter'],
[$ticket->ticket_number, $destination, $destination],
$template,
);
}