Add industry packages that provision workflow stages on onboarding.

Queue Core stays generic; selecting Healthcare, Banking, Restaurant, and other industries installs departments, stages (queues), service points, workflows, terminology, and announcement profiles without code changes per vertical. Care-linked orgs skip stage materialization so Care remains the clinical provisioner.

Co-authored-by: Cursor <cursoragent@cursor.com>

config/qms.php

@@ -26,6 +26,10 @@ return [
         'payments' => 'Payments',
         'collections' => 'Collections',
         'technical_support' => 'Technical Support',
+        'security' => 'Security',
+        'triage' => 'Triage',
+        'imaging' => 'Imaging',
+        'billing' => 'Billing',
     ],
 
     'queue_strategies' => [
@@ -100,22 +104,47 @@ return [
     ],
 
     'announcement_templates' => [
-        'en' => 'Ticket :ticket, please proceed to :counter.',
-        'fr' => 'Ticket :ticket, veuillez vous rendre au :counter.',
-        'tw' => 'Ticket :ticket, mesrɛ kɔ :counter.',
+        'en' => 'Ticket :ticket, please proceed to :destination.',
+        'fr' => 'Ticket :ticket, veuillez vous rendre au :destination.',
+        'tw' => 'Ticket :ticket, mesrɛ kɔ :destination.',
+        'with_staff' => ':ticket, :staff, :destination.',
     ],
 
+    /*
+    |--------------------------------------------------------------------------
+    | Industry labels (package definitions live in config/industry_packages.php)
+    |--------------------------------------------------------------------------
+    */
     'industry_templates' => [
         'healthcare' => 'Healthcare',
+        'restaurant' => 'Restaurant',
         'banking' => 'Banking',
         'government' => 'Government Office',
-        'visitor' => 'Visitor Management',
+        'retail_service' => 'Retail Service Centre',
+        'vehicle' => 'Vehicle Service Centre',
+        'hospitality' => 'Hotel / Hospitality',
+        'logistics' => 'Logistics',
         'university' => 'University',
-        'retail' => 'Retail',
         'telecom' => 'Telecom Service Centre',
+        'events' => 'Events',
+        'church' => 'Church',
+        'visitor' => 'Visitor Management',
+        'retail' => 'Retail',
         'custom' => 'Custom',
     ],
 
+    'routing_strategies' => [
+        'round_robin' => 'Round robin',
+        'least_busy' => 'Least busy',
+        'skill_based' => 'Skill based',
+        'doctor_assignment' => 'Doctor assignment',
+        'manual_assignment' => 'Manual assignment',
+        'priority_assignment' => 'Priority assignment',
+        'appointment_based' => 'Appointment based',
+        'random' => 'Random',
+        'department_rules' => 'Department rules',
+    ],
+
     'audit_actions' => [
         'organization.created' => 'Organization created',
         'organization.updated' => 'Organization updated',
@@ -247,12 +276,17 @@ return [
         'capacity' => 'Capacity limit',
     ],
 
+    /*
+    | Legacy thin workflow name lists — prefer industry_packages.stages for installs.
+    */
     'workflow_templates' => [
         'healthcare' => [
             ['name' => 'Registration', 'sort_order' => 1],
             ['name' => 'Triage', 'sort_order' => 2],
             ['name' => 'Consultation', 'sort_order' => 3],
-            ['name' => 'Pharmacy', 'sort_order' => 4],
+            ['name' => 'Laboratory', 'sort_order' => 4],
+            ['name' => 'Pharmacy', 'sort_order' => 5],
+            ['name' => 'Billing', 'sort_order' => 6],
         ],
         'banking' => [
             ['name' => 'Reception', 'sort_order' => 1],
@@ -260,9 +294,11 @@ return [
             ['name' => 'Customer service', 'sort_order' => 3],
         ],
         'government' => [
-            ['name' => 'Document check', 'sort_order' => 1],
-            ['name' => 'Processing', 'sort_order' => 2],
-            ['name' => 'Collection', 'sort_order' => 3],
+            ['name' => 'Reception', 'sort_order' => 1],
+            ['name' => 'Verification', 'sort_order' => 2],
+            ['name' => 'Processing', 'sort_order' => 3],
+            ['name' => 'Payment', 'sort_order' => 4],
+            ['name' => 'Collection', 'sort_order' => 5],
         ],
         'custom' => [],
     ],