Use industry-specific ticket priority labels.

Restaurant (and other packages) now show Rush, Reservation, VIP table, etc. instead of clinic terms like Emergency and Elderly.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Http/Controllers/Qms/QueueRuleController.php

@@ -28,6 +28,7 @@ class QueueRuleController extends Controller
             'queue' => $serviceQueue,
             'rules' => $rules,
             'ruleTypes' => config('qms.rule_types'),
+            'ticketPriorities' => \App\Services\Qms\TicketPriorities::forOrganization($this->organization($request)),
         ]);
     }
 

app/Http/Controllers/Qms/TicketController.php

@@ -73,7 +73,12 @@ class TicketController extends Controller
         );
         $selectedQueue = $queues->firstWhere('id', $selectedQueueId) ?? $queues->first();
 
-        return view('qms.tickets.create', compact('queues', 'organization', 'selectedQueue'));
+        return view('qms.tickets.create', [
+            'queues' => $queues,
+            'organization' => $organization,
+            'selectedQueue' => $selectedQueue,
+            'ticketPriorities' => \App\Services\Qms\TicketPriorities::forOrganization($organization),
+        ]);
     }
 
     public function store(Request $request): RedirectResponse

app/Services/Qms/Industry/IndustryPackage.php

@@ -55,6 +55,19 @@ class IndustryPackage
         return (array) ($this->definition['terminology'] ?? []);
     }
 
+    /**
+     * Priority keys stay global; labels are industry-specific.
+     *
+     * @return array<string, string>
+     */
+    public function priorities(): array
+    {
+        $fromPackage = (array) ($this->definition['priorities'] ?? []);
+        $fromIndustry = (array) config("qms.ticket_priorities_by_industry.{$this->key}", []);
+
+        return \App\Services\Qms\TicketPriorities::mergeDefaults(array_merge($fromIndustry, $fromPackage));
+    }
+
     /**
      * @return array<string, string>
      */

app/Services/Qms/Industry/IndustryPackageInstaller.php

@@ -154,6 +154,7 @@ class IndustryPackageInstaller
                 'skipped_reason' => $result['skipped_reason'],
                 'ticket_entity' => $package->ticketEntity(),
                 'terminology' => $package->terminology(),
+                'priorities' => $package->priorities(),
                 'announcement' => $package->announcement(),
                 'display_layout' => $package->displayLayout(),
                 'kpis' => $package->kpis(),

app/Services/Qms/TicketPresenter.php

@@ -3,6 +3,7 @@
 namespace App\Services\Qms;
 
 use App\Models\Ticket;
+use App\Services\Qms\TicketPriorities;
 
 class TicketPresenter
 {
@@ -11,7 +12,7 @@ class TicketPresenter
      */
     public static function toArray(Ticket $ticket, bool $includeQr = true): array
     {
-        $ticket->loadMissing(['serviceQueue', 'counter', 'assignedCounter']);
+        $ticket->loadMissing(['serviceQueue', 'counter', 'assignedCounter', 'organization']);
 
         $serving = $ticket->counter;
         $assigned = $ticket->assignedCounter;
@@ -22,6 +23,7 @@ class TicketPresenter
             'ticket_number' => $ticket->ticket_number,
             'status' => $ticket->status,
             'priority' => $ticket->priority,
+            'priority_label' => TicketPriorities::label($ticket->organization, $ticket->priority),
             'position' => $ticket->position,
             'customer_name' => $ticket->customer_name,
             'customer_phone' => $ticket->customer_phone,

app/Services/Qms/TicketPriorities.php

@@ -0,0 +1,66 @@
+<?php
+
+namespace App\Services\Qms;
+
+use App\Models\Organization;
+use App\Services\Qms\Industry\IndustryPackageRegistry;
+
+class TicketPriorities
+{
+    /**
+     * @return array<string, string> priority key => industry label
+     */
+    public static function forOrganization(?Organization $organization): array
+    {
+        $stored = data_get($organization?->settings, 'industry_package.priorities');
+        if (is_array($stored) && $stored !== []) {
+            return self::mergeDefaults($stored);
+        }
+
+        $key = (string) (
+            data_get($organization?->settings, 'industry_package.key')
+            ?? data_get($organization?->settings, 'industry')
+            ?? 'custom'
+        );
+
+        return self::forIndustryKey($key);
+    }
+
+    /**
+     * @return array<string, string>
+     */
+    public static function forIndustryKey(string $key): array
+    {
+        $package = app(IndustryPackageRegistry::class)->get($key);
+
+        return $package?->priorities() ?? self::mergeDefaults(
+            (array) config("qms.ticket_priorities_by_industry.{$key}", [])
+        );
+    }
+
+    public static function label(?Organization $organization, ?string $priority): string
+    {
+        if ($priority === null || $priority === '') {
+            return '';
+        }
+
+        $map = self::forOrganization($organization);
+
+        return $map[$priority] ?? (string) (config("qms.ticket_priorities.{$priority}") ?? $priority);
+    }
+
+    /**
+     * @param  array<string, string>  $overrides
+     * @return array<string, string>
+     */
+    public static function mergeDefaults(array $overrides): array
+    {
+        $defaults = (array) config('qms.ticket_priorities', []);
+        $merged = [];
+        foreach ($defaults as $key => $label) {
+            $merged[$key] = (string) ($overrides[$key] ?? $label);
+        }
+
+        return $merged;
+    }
+}