Use industry-specific ticket priority labels.

Restaurant (and other packages) now show Rush, Reservation, VIP table, etc. instead of clinic terms like Emergency and Elderly.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Http/Controllers/Qms/QueueRuleController.php

@@ -28,6 +28,7 @@ class QueueRuleController extends Controller
             'queue' => $serviceQueue,
             'rules' => $rules,
             'ruleTypes' => config('qms.rule_types'),
+            'ticketPriorities' => \App\Services\Qms\TicketPriorities::forOrganization($this->organization($request)),
         ]);
     }
 

app/Http/Controllers/Qms/TicketController.php

@@ -73,7 +73,12 @@ class TicketController extends Controller
         );
         $selectedQueue = $queues->firstWhere('id', $selectedQueueId) ?? $queues->first();
 
-        return view('qms.tickets.create', compact('queues', 'organization', 'selectedQueue'));
+        return view('qms.tickets.create', [
+            'queues' => $queues,
+            'organization' => $organization,
+            'selectedQueue' => $selectedQueue,
+            'ticketPriorities' => \App\Services\Qms\TicketPriorities::forOrganization($organization),
+        ]);
     }
 
     public function store(Request $request): RedirectResponse

app/Services/Qms/Industry/IndustryPackage.php

@@ -55,6 +55,19 @@ class IndustryPackage
         return (array) ($this->definition['terminology'] ?? []);
     }
 
+    /**
+     * Priority keys stay global; labels are industry-specific.
+     *
+     * @return array<string, string>
+     */
+    public function priorities(): array
+    {
+        $fromPackage = (array) ($this->definition['priorities'] ?? []);
+        $fromIndustry = (array) config("qms.ticket_priorities_by_industry.{$this->key}", []);
+
+        return \App\Services\Qms\TicketPriorities::mergeDefaults(array_merge($fromIndustry, $fromPackage));
+    }
+
     /**
      * @return array<string, string>
      */

app/Services/Qms/Industry/IndustryPackageInstaller.php

@@ -154,6 +154,7 @@ class IndustryPackageInstaller
                 'skipped_reason' => $result['skipped_reason'],
                 'ticket_entity' => $package->ticketEntity(),
                 'terminology' => $package->terminology(),
+                'priorities' => $package->priorities(),
                 'announcement' => $package->announcement(),
                 'display_layout' => $package->displayLayout(),
                 'kpis' => $package->kpis(),

app/Services/Qms/TicketPresenter.php

@@ -3,6 +3,7 @@
 namespace App\Services\Qms;
 
 use App\Models\Ticket;
+use App\Services\Qms\TicketPriorities;
 
 class TicketPresenter
 {
@@ -11,7 +12,7 @@ class TicketPresenter
      */
     public static function toArray(Ticket $ticket, bool $includeQr = true): array
     {
-        $ticket->loadMissing(['serviceQueue', 'counter', 'assignedCounter']);
+        $ticket->loadMissing(['serviceQueue', 'counter', 'assignedCounter', 'organization']);
 
         $serving = $ticket->counter;
         $assigned = $ticket->assignedCounter;
@@ -22,6 +23,7 @@ class TicketPresenter
             'ticket_number' => $ticket->ticket_number,
             'status' => $ticket->status,
             'priority' => $ticket->priority,
+            'priority_label' => TicketPriorities::label($ticket->organization, $ticket->priority),
             'position' => $ticket->position,
             'customer_name' => $ticket->customer_name,
             'customer_phone' => $ticket->customer_phone,

app/Services/Qms/TicketPriorities.php

@@ -0,0 +1,66 @@
+<?php
+
+namespace App\Services\Qms;
+
+use App\Models\Organization;
+use App\Services\Qms\Industry\IndustryPackageRegistry;
+
+class TicketPriorities
+{
+    /**
+     * @return array<string, string> priority key => industry label
+     */
+    public static function forOrganization(?Organization $organization): array
+    {
+        $stored = data_get($organization?->settings, 'industry_package.priorities');
+        if (is_array($stored) && $stored !== []) {
+            return self::mergeDefaults($stored);
+        }
+
+        $key = (string) (
+            data_get($organization?->settings, 'industry_package.key')
+            ?? data_get($organization?->settings, 'industry')
+            ?? 'custom'
+        );
+
+        return self::forIndustryKey($key);
+    }
+
+    /**
+     * @return array<string, string>
+     */
+    public static function forIndustryKey(string $key): array
+    {
+        $package = app(IndustryPackageRegistry::class)->get($key);
+
+        return $package?->priorities() ?? self::mergeDefaults(
+            (array) config("qms.ticket_priorities_by_industry.{$key}", [])
+        );
+    }
+
+    public static function label(?Organization $organization, ?string $priority): string
+    {
+        if ($priority === null || $priority === '') {
+            return '';
+        }
+
+        $map = self::forOrganization($organization);
+
+        return $map[$priority] ?? (string) (config("qms.ticket_priorities.{$priority}") ?? $priority);
+    }
+
+    /**
+     * @param  array<string, string>  $overrides
+     * @return array<string, string>
+     */
+    public static function mergeDefaults(array $overrides): array
+    {
+        $defaults = (array) config('qms.ticket_priorities', []);
+        $merged = [];
+        foreach ($defaults as $key => $label) {
+            $merged[$key] = (string) ($overrides[$key] ?? $label);
+        }
+
+        return $merged;
+    }
+}

config/qms.php

@@ -53,6 +53,133 @@ return [
         'walk_in' => 'Walk-in',
     ],
 
+    /*
+    | Industry-specific labels for the same priority keys (order stays global).
+    | Missing keys fall back to ticket_priorities above.
+    */
+    'ticket_priorities_by_industry' => [
+        'healthcare' => [
+            'emergency' => 'Emergency',
+            'vip' => 'VIP',
+            'elderly' => 'Elderly',
+            'disabled' => 'Disabled',
+            'appointment' => 'Appointment',
+            'walk_in' => 'Walk-in',
+        ],
+        'restaurant' => [
+            'emergency' => 'Rush',
+            'vip' => 'VIP table',
+            'elderly' => 'Large party',
+            'disabled' => 'Accessibility',
+            'appointment' => 'Reservation',
+            'walk_in' => 'Walk-in',
+        ],
+        'banking' => [
+            'emergency' => 'Urgent',
+            'vip' => 'Priority customer',
+            'elderly' => 'Senior',
+            'disabled' => 'Accessibility',
+            'appointment' => 'Appointment',
+            'walk_in' => 'Walk-in',
+        ],
+        'government' => [
+            'emergency' => 'Urgent',
+            'vip' => 'Priority',
+            'elderly' => 'Senior citizen',
+            'disabled' => 'Accessibility',
+            'appointment' => 'Appointment',
+            'walk_in' => 'Walk-in',
+        ],
+        'retail_service' => [
+            'emergency' => 'Urgent',
+            'vip' => 'VIP',
+            'elderly' => 'Senior',
+            'disabled' => 'Accessibility',
+            'appointment' => 'Appointment',
+            'walk_in' => 'Walk-in',
+        ],
+        'vehicle' => [
+            'emergency' => 'Breakdown',
+            'vip' => 'Priority service',
+            'elderly' => 'Senior',
+            'disabled' => 'Accessibility',
+            'appointment' => 'Booked slot',
+            'walk_in' => 'Walk-in',
+        ],
+        'hospitality' => [
+            'emergency' => 'Urgent',
+            'vip' => 'VIP guest',
+            'elderly' => 'Senior guest',
+            'disabled' => 'Accessibility',
+            'appointment' => 'Reservation',
+            'walk_in' => 'Walk-in',
+        ],
+        'logistics' => [
+            'emergency' => 'Express',
+            'vip' => 'Priority shipment',
+            'elderly' => 'Fragile',
+            'disabled' => 'Special handling',
+            'appointment' => 'Scheduled pickup',
+            'walk_in' => 'Standard',
+        ],
+        'university' => [
+            'emergency' => 'Urgent',
+            'vip' => 'Priority',
+            'elderly' => 'Accessibility / senior',
+            'disabled' => 'Accessibility',
+            'appointment' => 'Appointment',
+            'walk_in' => 'Walk-in',
+        ],
+        'telecom' => [
+            'emergency' => 'Outage / critical',
+            'vip' => 'Priority customer',
+            'elderly' => 'Senior',
+            'disabled' => 'Accessibility',
+            'appointment' => 'Appointment',
+            'walk_in' => 'Walk-in',
+        ],
+        'events' => [
+            'emergency' => 'VIP / media',
+            'vip' => 'VIP',
+            'elderly' => 'Accessibility',
+            'disabled' => 'Accessibility',
+            'appointment' => 'Pre-registered',
+            'walk_in' => 'General admission',
+        ],
+        'church' => [
+            'emergency' => 'Urgent pastoral',
+            'vip' => 'Priority',
+            'elderly' => 'Elder',
+            'disabled' => 'Accessibility',
+            'appointment' => 'Appointment',
+            'walk_in' => 'Walk-in',
+        ],
+        'visitor' => [
+            'emergency' => 'Urgent',
+            'vip' => 'VIP visitor',
+            'elderly' => 'Senior',
+            'disabled' => 'Accessibility',
+            'appointment' => 'Expected visitor',
+            'walk_in' => 'Walk-in',
+        ],
+        'retail' => [
+            'emergency' => 'Urgent',
+            'vip' => 'VIP',
+            'elderly' => 'Senior',
+            'disabled' => 'Accessibility',
+            'appointment' => 'Click & collect',
+            'walk_in' => 'Walk-in',
+        ],
+        'custom' => [
+            'emergency' => 'Urgent',
+            'vip' => 'Priority',
+            'elderly' => 'Assisted',
+            'disabled' => 'Accessibility',
+            'appointment' => 'Scheduled',
+            'walk_in' => 'Standard',
+        ],
+    ],
+
     'ticket_statuses' => [
         'waiting' => 'Waiting',
         'called' => 'Called',

resources/views/qms/rules/index.blade.php

@@ -33,7 +33,7 @@
             <div>
                 <label class="block text-sm font-medium">Boost priority to</label>
                 <select name="priority" class="mt-1 w-full rounded-lg border-slate-300 text-sm">
-                    @foreach (config('qms.ticket_priorities') as $value => $label)
+                    @foreach ($ticketPriorities as $value => $label)
                         <option value="{{ $value }}">{{ $label }}</option>
                     @endforeach
                 </select>

resources/views/qms/tickets/create.blade.php

@@ -66,7 +66,7 @@
                 <div>
                     <label class="block text-sm font-medium">Priority</label>
                     <select name="priority" class="mt-1 w-full rounded-lg border-slate-300 text-sm">
-                        @foreach (config('qms.ticket_priorities') as $value => $label)
+                        @foreach ($ticketPriorities as $value => $label)
                             <option value="{{ $value }}" @selected(old('priority', 'walk_in') === $value)>{{ $label }}</option>
                         @endforeach
                     </select>

tests/Feature/IndustryPackageTest.php

@@ -52,6 +52,13 @@ class IndustryPackageTest extends TestCase
         $this->assertSame('banking', data_get($org->settings, 'industry'));
         $this->assertSame('banking', data_get($org->settings, 'industry_package.key'));
         $this->assertSame('customer', data_get($org->settings, 'industry_package.ticket_entity'));
+        $this->assertSame('Rush', \App\Services\Qms\TicketPriorities::forIndustryKey('restaurant')['emergency']);
+        $this->assertSame('Reservation', \App\Services\Qms\TicketPriorities::forIndustryKey('restaurant')['appointment']);
+        $this->assertSame('Urgent', \App\Services\Qms\TicketPriorities::forIndustryKey('banking')['emergency']);
+        $this->assertSame(
+            'Priority customer',
+            \App\Services\Qms\TicketPriorities::label($org, 'vip')
+        );
 
         $branch = Branch::where('organization_id', $org->id)->first();
         $this->assertNotNull($branch);

tests/Feature/ServicePointRoutingTest.php

@@ -131,6 +131,32 @@ class ServicePointRoutingTest extends TestCase
             ->assertDontSee('@json');
     }
 
+    public function test_ticket_priority_labels_follow_industry_package(): void
+    {
+        $user = User::create([
+            'public_id' => 'prio-rest-owner',
+            'name' => 'Restaurant Owner',
+            'email' => 'prio-rest@example.com',
+            'password' => bcrypt('password'),
+        ]);
+        app(OrganizationResolver::class)->completeOnboarding($user, [
+            'organization_name' => 'Bistro',
+            'industry' => 'restaurant',
+            'appointment_mode' => 'hybrid',
+            'branch_name' => 'Main',
+            'timezone' => 'UTC',
+        ]);
+
+        $this->actingAs($user)
+            ->get(route('qms.tickets.create'))
+            ->assertOk()
+            ->assertSee('Rush')
+            ->assertSee('Reservation')
+            ->assertSee('VIP table')
+            ->assertDontSee('>Emergency<', false)
+            ->assertDontSee('>Elderly<', false);
+    }
+
     public function test_web_issue_without_service_point_returns_validation_error_not_500(): void
     {
         [$user, , , $queue] = $this->setUpAssignedConsultation();