Faster voice announcements, Care/Frontdesk API, and console UI polish.

Poll displays every 1.2s with client-side TTS ack; expose service API for sibling apps; redesign tickets, counters, and staff console.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Http/Controllers/Api/Concerns/ScopesApiToAccount.php

@@ -11,13 +11,32 @@ use Illuminate\Http\Request;
 
 trait ScopesApiToAccount
 {
+    protected function isServiceRequest(Request $request): bool
+    {
+        return $request->attributes->get('service_caller') !== null;
+    }
+
     protected function ownerRef(Request $request): string
     {
+        if ($this->isServiceRequest($request)) {
+            $owner = trim((string) ($request->input('owner') ?? $request->query('owner', '')));
+            abort_if($owner === '', 422, 'The owner parameter is required.');
+
+            return $owner;
+        }
+
         return (string) $request->user()->public_id;
     }
 
     protected function organization(Request $request): Organization
     {
+        if ($this->isServiceRequest($request)) {
+            $organization = Organization::owned($this->ownerRef($request))->first();
+            abort_unless($organization, 404, 'Queue organization not found.');
+
+            return $organization;
+        }
+
         $organization = app(OrganizationResolver::class)->resolveForUser($request->user());
         abort_unless($organization, 404);
 
@@ -26,11 +45,19 @@ trait ScopesApiToAccount
 
     protected function member(Request $request): ?Member
     {
+        if ($this->isServiceRequest($request)) {
+            return null;
+        }
+
         return app(OrganizationResolver::class)->memberFor($request->user(), $this->organization($request));
     }
 
     protected function authorizeAbility(Request $request, string $ability): void
     {
+        if ($this->isServiceRequest($request)) {
+            return;
+        }
+
         abort_unless(
             app(QmsPermissions::class)->can($this->member($request), $ability),
             403,