Faster voice announcements, Care/Frontdesk API, and console UI polish.

Poll displays every 1.2s with client-side TTS ack; expose service API for sibling apps; redesign tickets, counters, and staff console.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Http/Controllers/Qms/CounterController.php

@@ -36,9 +36,28 @@ class CounterController extends Controller
     {
         $this->authorizeAbility($request, 'counters.view');
         $this->authorizeOwner($request, $counter);
+        $owner = $this->ownerRef($request);
         $counter->load(['branch', 'serviceQueues']);
 
-        return view('qms.counters.show', compact('counter'));
+        $currentTicket = \App\Models\Ticket::owned($owner)
+            ->where('counter_id', $counter->id)
+            ->whereIn('status', ['called', 'serving', 'on_hold'])
+            ->with('serviceQueue')
+            ->latest('called_at')
+            ->first();
+
+        $waitingCounts = $counter->serviceQueues->mapWithKeys(function (ServiceQueue $queue) use ($owner) {
+            $count = \App\Models\Ticket::owned($owner)
+                ->where('service_queue_id', $queue->id)
+                ->where('status', 'waiting')
+                ->count();
+
+            return [$queue->id => $count];
+        });
+
+        $canManage = app(\App\Services\Qms\QmsPermissions::class)->can($this->member($request), 'counters.manage');
+
+        return view('qms.counters.show', compact('counter', 'currentTicket', 'waitingCounts', 'canManage'));
     }
 
     public function create(Request $request): View

app/Http/Controllers/Qms/DisplayPublicController.php

@@ -3,6 +3,7 @@
 namespace App\Http\Controllers\Qms;
 
 use App\Http\Controllers\Controller;
+use App\Models\VoiceAnnouncement;
 use App\Services\Qms\DisplayService;
 use App\Services\Qms\VoiceAnnouncementService;
 use Illuminate\Http\JsonResponse;
@@ -23,6 +24,8 @@ class DisplayPublicController extends Controller
         return view('qms.display.public', [
             'screen' => $screen,
             'dataUrl' => route('qms.display.data', $token),
+            'playedUrl' => route('qms.display.announcement.played', ['token' => $token, 'announcement' => '__ID__']),
+            'pollMs' => config('qms.display_poll_ms', 1200),
         ]);
     }
 
@@ -31,17 +34,16 @@ class DisplayPublicController extends Controller
         $screen = $this->displays->findByToken($token) ?? abort(404);
         $this->displays->touch($screen);
 
-        $payload = $this->displays->payload($screen);
+        return response()->json($this->displays->payload($screen));
+    }
 
-        foreach ($payload['announcements'] as $announcement) {
-            if (isset($announcement['id'])) {
-                $model = \App\Models\VoiceAnnouncement::find($announcement['id']);
-                if ($model) {
-                    $this->voice->markPlayed($model);
-                }
-            }
-        }
+    public function played(string $token, VoiceAnnouncement $announcement): JsonResponse
+    {
+        $screen = $this->displays->findByToken($token) ?? abort(404);
+        abort_unless($announcement->branch_id === $screen->branch_id, 404);
 
-        return response()->json($payload);
+        $this->voice->markPlayed($announcement);
+
+        return response()->json(['ok' => true]);
     }
 }

app/Http/Controllers/Qms/SettingsController.php

@@ -46,12 +46,22 @@ class SettingsController extends Controller
             'appointment_mode' => ['required', 'string', 'in:'.implode(',', array_keys(config('qms.appointment_modes')))],
             'industry' => ['nullable', 'string'],
             'notifications_enabled' => ['boolean'],
+            'care_integration_enabled' => ['nullable', 'boolean'],
+            'frontdesk_integration_enabled' => ['nullable', 'boolean'],
         ]);
 
         $settings = $organization->settings ?? [];
         $settings['appointment_mode'] = $validated['appointment_mode'];
         $settings['industry'] = $validated['industry'] ?? $settings['industry'] ?? null;
         $settings['notifications_enabled'] = $request->boolean('notifications_enabled', true);
+        $integrations = $settings['integrations'] ?? [];
+        if ($request->has('care_integration_enabled')) {
+            $integrations['care_enabled'] = $request->boolean('care_integration_enabled');
+        }
+        if ($request->has('frontdesk_integration_enabled')) {
+            $integrations['frontdesk_enabled'] = $request->boolean('frontdesk_integration_enabled');
+        }
+        $settings['integrations'] = $integrations;
 
         $organization->update([
             'name' => $validated['name'],

app/Http/Controllers/Qms/TicketController.php

@@ -29,9 +29,11 @@ class TicketController extends Controller
         $tickets = Ticket::owned($owner)
             ->where('organization_id', $organization->id)
             ->with(['serviceQueue', 'counter'])
+            ->when($request->query('queue'), fn ($q, $uuid) => $q->whereHas('serviceQueue', fn ($sq) => $sq->where('uuid', $uuid)))
             ->when($request->query('status'), fn ($q, $s) => $q->where('status', $s))
             ->latest('issued_at')
-            ->paginate(30);
+            ->paginate(30)
+            ->withQueryString();
 
         $queues = ServiceQueue::owned($owner)->where('organization_id', $organization->id)->orderBy('name')->get();