Faster voice announcements, Care/Frontdesk API, and console UI polish.

Poll displays every 1.2s with client-side TTS ack; expose service API for sibling apps; redesign tickets, counters, and staff console.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Http/Controllers/Qms/CounterController.php

@@ -36,9 +36,28 @@ class CounterController extends Controller
     {
         $this->authorizeAbility($request, 'counters.view');
         $this->authorizeOwner($request, $counter);
+        $owner = $this->ownerRef($request);
         $counter->load(['branch', 'serviceQueues']);
 
-        return view('qms.counters.show', compact('counter'));
+        $currentTicket = \App\Models\Ticket::owned($owner)
+            ->where('counter_id', $counter->id)
+            ->whereIn('status', ['called', 'serving', 'on_hold'])
+            ->with('serviceQueue')
+            ->latest('called_at')
+            ->first();
+
+        $waitingCounts = $counter->serviceQueues->mapWithKeys(function (ServiceQueue $queue) use ($owner) {
+            $count = \App\Models\Ticket::owned($owner)
+                ->where('service_queue_id', $queue->id)
+                ->where('status', 'waiting')
+                ->count();
+
+            return [$queue->id => $count];
+        });
+
+        $canManage = app(\App\Services\Qms\QmsPermissions::class)->can($this->member($request), 'counters.manage');
+
+        return view('qms.counters.show', compact('counter', 'currentTicket', 'waitingCounts', 'canManage'));
     }
 
     public function create(Request $request): View