Initial Ladill Queue release — enterprise QMS standalone app.

Phases 1–6: tickets, counters, displays, appointments, workflows, rules, analytics, reports, feedback, admin, device API, and Gitea deploy workflow for queue.ladill.com. Co-authored-by: Cursor <cursoragent@cursor.com>
2026-06-29 20:19:52 +00:00
commit cca98eefd2
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+<?php
+
+namespace App\Http\Controllers\Qms;
+
+use App\Http\Controllers\Controller;
+use App\Models\CustomerFeedback;
+use App\Models\Ticket;
+use App\Services\Qms\AuditLogger;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\View\View;
+
+class FeedbackController extends Controller
+{
+    public function show(string $qrToken): View
+    {
+        $ticket = Ticket::where('qr_token', $qrToken)->firstOrFail();
+        abort_unless($ticket->status === 'completed', 404);
+
+        $existing = CustomerFeedback::where('ticket_id', $ticket->id)->first();
+
+        return view('qms.feedback.show', compact('ticket', 'existing'));
+    }
+
+    public function store(Request $request, string $qrToken): RedirectResponse
+    {
+        $ticket = Ticket::where('qr_token', $qrToken)->firstOrFail();
+        abort_unless($ticket->status === 'completed', 404);
+        abort_if(CustomerFeedback::where('ticket_id', $ticket->id)->exists(), 422, 'Feedback already submitted.');
+
+        $validated = $request->validate([
+            'rating' => ['required', 'integer', 'min:1', 'max:5'],
+            'service_quality' => ['nullable', 'integer', 'min:1', 'max:5'],
+            'wait_experience' => ['nullable', 'integer', 'min:1', 'max:5'],
+            'staff_professionalism' => ['nullable', 'integer', 'min:1', 'max:5'],
+            'comments' => ['nullable', 'string', 'max:2000'],
+        ]);
+
+        $feedback = CustomerFeedback::create([
+            'owner_ref' => $ticket->owner_ref,
+            'organization_id' => $ticket->organization_id,
+            'ticket_id' => $ticket->id,
+            'counter_id' => $ticket->counter_id,
+            ...$validated,
+        ]);
+
+        AuditLogger::record($ticket->owner_ref, 'feedback.submitted', $ticket->organization_id, null, CustomerFeedback::class, $feedback->id);
+
+        return back()->with('success', 'Thank you for your feedback.');
+    }
+}