Initial Ladill Queue release — enterprise QMS standalone app.

Phases 1–6: tickets, counters, displays, appointments, workflows, rules, analytics, reports, feedback, admin, device API, and Gitea deploy workflow for queue.ladill.com.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Models/AuditLog.php

@@ -0,0 +1,56 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class AuditLog extends Model
+{
+    use BelongsToOwner;
+
+    protected $table = 'queue_audit_logs';
+
+    public $timestamps = false;
+
+    protected $fillable = [
+        'owner_ref', 'organization_id', 'actor_ref', 'action',
+        'subject_type', 'subject_id', 'metadata', 'ip_address', 'created_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'metadata' => 'array',
+            'created_at' => 'datetime',
+        ];
+    }
+
+    public function organization(): BelongsTo
+    {
+        return $this->belongsTo(Organization::class, 'organization_id');
+    }
+
+    public static function record(
+        string $ownerRef,
+        string $action,
+        ?int $organizationId = null,
+        ?string $actorRef = null,
+        ?string $subjectType = null,
+        ?int $subjectId = null,
+        ?array $metadata = null,
+    ): self {
+        return static::create([
+            'owner_ref' => $ownerRef,
+            'organization_id' => $organizationId,
+            'actor_ref' => $actorRef,
+            'action' => $action,
+            'subject_type' => $subjectType,
+            'subject_id' => $subjectId,
+            'metadata' => $metadata,
+            'ip_address' => request()?->ip(),
+            'created_at' => now(),
+        ]);
+    }
+}

app/Models/Branch.php

@@ -0,0 +1,45 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\SoftDeletes;
+
+class Branch extends Model
+{
+    use BelongsToOwner, SoftDeletes;
+
+    protected $table = 'queue_branches';
+
+    protected $fillable = [
+        'owner_ref', 'organization_id', 'name', 'code', 'address', 'phone', 'is_active',
+    ];
+
+    protected function casts(): array
+    {
+        return ['is_active' => 'boolean'];
+    }
+
+    public function organization(): BelongsTo
+    {
+        return $this->belongsTo(Organization::class, 'organization_id');
+    }
+
+    public function departments(): HasMany
+    {
+        return $this->hasMany(Department::class, 'branch_id');
+    }
+
+    public function serviceQueues(): HasMany
+    {
+        return $this->hasMany(ServiceQueue::class, 'branch_id');
+    }
+
+    public function counters(): HasMany
+    {
+        return $this->hasMany(Counter::class, 'branch_id');
+    }
+}

app/Models/Concerns/BelongsToOwner.php

@@ -0,0 +1,13 @@
+<?php
+
+namespace App\Models\Concerns;
+
+use Illuminate\Database\Eloquent\Builder;
+
+trait BelongsToOwner
+{
+    public function scopeOwned(Builder $query, string $ownerRef): Builder
+    {
+        return $query->where($this->getTable().'.owner_ref', $ownerRef);
+    }
+}

app/Models/Counter.php

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+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\BelongsToMany;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\SoftDeletes;
+use Illuminate\Support\Str;
+
+class Counter extends Model
+{
+    use BelongsToOwner, SoftDeletes;
+
+    protected $table = 'queue_counters';
+
+    protected $fillable = [
+        'uuid', 'owner_ref', 'organization_id', 'branch_id', 'department_id',
+        'name', 'code', 'status', 'settings', 'is_active',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'settings' => 'array',
+            'is_active' => 'boolean',
+        ];
+    }
+
+    protected static function booted(): void
+    {
+        static::creating(function (self $counter) {
+            $counter->uuid ??= (string) Str::uuid();
+        });
+    }
+
+    public function organization(): BelongsTo
+    {
+        return $this->belongsTo(Organization::class, 'organization_id');
+    }
+
+    public function branch(): BelongsTo
+    {
+        return $this->belongsTo(Branch::class, 'branch_id');
+    }
+
+    public function department(): BelongsTo
+    {
+        return $this->belongsTo(Department::class, 'department_id');
+    }
+
+    public function serviceQueues(): BelongsToMany
+    {
+        return $this->belongsToMany(ServiceQueue::class, 'queue_counter_service_queue', 'counter_id', 'service_queue_id')
+            ->withPivot('priority');
+    }
+
+    public function tickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'counter_id');
+    }
+}

app/Models/CustomerFeedback.php

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+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Support\Str;
+
+class CustomerFeedback extends Model
+{
+    use BelongsToOwner;
+
+    protected $table = 'queue_customer_feedback';
+
+    protected $fillable = [
+        'uuid', 'owner_ref', 'organization_id', 'ticket_id', 'counter_id',
+        'rating', 'service_quality', 'wait_experience', 'staff_professionalism', 'comments',
+    ];
+
+    protected static function booted(): void
+    {
+        static::creating(function (self $model) {
+            $model->uuid ??= (string) Str::uuid();
+        });
+    }
+
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'ticket_id');
+    }
+
+    public function counter(): BelongsTo
+    {
+        return $this->belongsTo(Counter::class, 'counter_id');
+    }
+}

app/Models/Department.php

@@ -0,0 +1,29 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\SoftDeletes;
+
+class Department extends Model
+{
+    use BelongsToOwner, SoftDeletes;
+
+    protected $table = 'queue_departments';
+
+    protected $fillable = [
+        'owner_ref', 'branch_id', 'name', 'type', 'is_active',
+    ];
+
+    protected function casts(): array
+    {
+        return ['is_active' => 'boolean'];
+    }
+
+    public function branch(): BelongsTo
+    {
+        return $this->belongsTo(Branch::class, 'branch_id');
+    }
+}

app/Models/Device.php

@@ -0,0 +1,46 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\SoftDeletes;
+use Illuminate\Support\Str;
+
+class Device extends Model
+{
+    use BelongsToOwner, SoftDeletes;
+
+    protected $table = 'queue_devices';
+
+    protected $fillable = [
+        'uuid', 'owner_ref', 'organization_id', 'branch_id',
+        'name', 'type', 'status', 'device_token', 'config', 'last_online_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'config' => 'array',
+            'last_online_at' => 'datetime',
+        ];
+    }
+
+    protected static function booted(): void
+    {
+        static::creating(function (self $device) {
+            $device->uuid ??= (string) Str::uuid();
+        });
+    }
+
+    public function organization(): BelongsTo
+    {
+        return $this->belongsTo(Organization::class, 'organization_id');
+    }
+
+    public function branch(): BelongsTo
+    {
+        return $this->belongsTo(Branch::class, 'branch_id');
+    }
+}

app/Models/DisplayScreen.php

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+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\SoftDeletes;
+use Illuminate\Support\Str;
+
+class DisplayScreen extends Model
+{
+    use BelongsToOwner, SoftDeletes;
+
+    protected $table = 'queue_display_screens';
+
+    protected $fillable = [
+        'uuid', 'owner_ref', 'organization_id', 'branch_id',
+        'name', 'layout', 'access_token', 'service_queue_ids', 'settings', 'is_active', 'last_seen_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'service_queue_ids' => 'array',
+            'settings' => 'array',
+            'is_active' => 'boolean',
+            'last_seen_at' => 'datetime',
+        ];
+    }
+
+    protected static function booted(): void
+    {
+        static::creating(function (self $screen) {
+            $screen->uuid ??= (string) Str::uuid();
+            $screen->access_token ??= Str::random(48);
+        });
+    }
+
+    public function organization(): BelongsTo
+    {
+        return $this->belongsTo(Organization::class, 'organization_id');
+    }
+
+    public function branch(): BelongsTo
+    {
+        return $this->belongsTo(Branch::class, 'branch_id');
+    }
+}

app/Models/Member.php

@@ -0,0 +1,31 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class Member extends Model
+{
+    use BelongsToOwner;
+
+    protected $table = 'queue_members';
+
+    protected $fillable = ['owner_ref', 'organization_id', 'user_ref', 'role', 'branch_id'];
+
+    public function organization(): BelongsTo
+    {
+        return $this->belongsTo(Organization::class, 'organization_id');
+    }
+
+    public function branch(): BelongsTo
+    {
+        return $this->belongsTo(Branch::class, 'branch_id');
+    }
+
+    public function hasRole(string ...$roles): bool
+    {
+        return in_array($this->role, $roles, true);
+    }
+}

app/Models/Organization.php

@@ -0,0 +1,39 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\SoftDeletes;
+
+class Organization extends Model
+{
+    use BelongsToOwner, SoftDeletes;
+
+    protected $table = 'queue_organizations';
+
+    protected $fillable = [
+        'owner_ref', 'name', 'slug', 'logo_path', 'timezone', 'settings',
+    ];
+
+    protected function casts(): array
+    {
+        return ['settings' => 'array'];
+    }
+
+    public function branches(): HasMany
+    {
+        return $this->hasMany(Branch::class, 'organization_id');
+    }
+
+    public function members(): HasMany
+    {
+        return $this->hasMany(Member::class, 'organization_id');
+    }
+
+    public function serviceQueues(): HasMany
+    {
+        return $this->hasMany(ServiceQueue::class, 'organization_id');
+    }
+}

app/Models/QueueAppointment.php

@@ -0,0 +1,58 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\SoftDeletes;
+use Illuminate\Support\Str;
+
+class QueueAppointment extends Model
+{
+    use BelongsToOwner, SoftDeletes;
+
+    protected $table = 'queue_appointments';
+
+    protected $fillable = [
+        'uuid', 'owner_ref', 'organization_id', 'branch_id', 'service_queue_id', 'ticket_id',
+        'customer_name', 'customer_phone', 'customer_email', 'status', 'mode',
+        'scheduled_at', 'checked_in_at', 'reference', 'metadata',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'scheduled_at' => 'datetime',
+            'checked_in_at' => 'datetime',
+            'metadata' => 'array',
+        ];
+    }
+
+    protected static function booted(): void
+    {
+        static::creating(function (self $model) {
+            $model->uuid ??= (string) Str::uuid();
+        });
+    }
+
+    public function organization(): BelongsTo
+    {
+        return $this->belongsTo(Organization::class, 'organization_id');
+    }
+
+    public function branch(): BelongsTo
+    {
+        return $this->belongsTo(Branch::class, 'branch_id');
+    }
+
+    public function serviceQueue(): BelongsTo
+    {
+        return $this->belongsTo(ServiceQueue::class, 'service_queue_id');
+    }
+
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'ticket_id');
+    }
+}

app/Models/QueueRule.php

@@ -0,0 +1,32 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class QueueRule extends Model
+{
+    use BelongsToOwner;
+
+    protected $table = 'queue_queue_rules';
+
+    protected $fillable = [
+        'owner_ref', 'service_queue_id', 'rule_type', 'conditions', 'actions', 'sort_order', 'is_active',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'conditions' => 'array',
+            'actions' => 'array',
+            'is_active' => 'boolean',
+        ];
+    }
+
+    public function serviceQueue(): BelongsTo
+    {
+        return $this->belongsTo(ServiceQueue::class, 'service_queue_id');
+    }
+}

app/Models/ServiceQueue.php

@@ -0,0 +1,69 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\BelongsToMany;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\SoftDeletes;
+use Illuminate\Support\Str;
+
+class ServiceQueue extends Model
+{
+    use BelongsToOwner, SoftDeletes;
+
+    protected $table = 'queue_service_queues';
+
+    protected $fillable = [
+        'uuid', 'owner_ref', 'organization_id', 'branch_id', 'department_id',
+        'name', 'description', 'color', 'prefix', 'strategy',
+        'max_capacity', 'avg_service_seconds', 'operating_hours', 'priority_rules',
+        'settings', 'is_active', 'is_paused', 'ticket_sequence',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'operating_hours' => 'array',
+            'priority_rules' => 'array',
+            'settings' => 'array',
+            'is_active' => 'boolean',
+            'is_paused' => 'boolean',
+        ];
+    }
+
+    protected static function booted(): void
+    {
+        static::creating(function (self $queue) {
+            $queue->uuid ??= (string) Str::uuid();
+        });
+    }
+
+    public function organization(): BelongsTo
+    {
+        return $this->belongsTo(Organization::class, 'organization_id');
+    }
+
+    public function branch(): BelongsTo
+    {
+        return $this->belongsTo(Branch::class, 'branch_id');
+    }
+
+    public function department(): BelongsTo
+    {
+        return $this->belongsTo(Department::class, 'department_id');
+    }
+
+    public function tickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'service_queue_id');
+    }
+
+    public function counters(): BelongsToMany
+    {
+        return $this->belongsToMany(Counter::class, 'queue_counter_service_queue', 'service_queue_id', 'counter_id')
+            ->withPivot('priority');
+    }
+}

app/Models/ServiceSession.php

@@ -0,0 +1,37 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class ServiceSession extends Model
+{
+    use BelongsToOwner;
+
+    protected $table = 'queue_service_sessions';
+
+    protected $fillable = [
+        'owner_ref', 'ticket_id', 'counter_id', 'staff_ref',
+        'started_at', 'ended_at', 'duration_seconds',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'started_at' => 'datetime',
+            'ended_at' => 'datetime',
+        ];
+    }
+
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'ticket_id');
+    }
+
+    public function counter(): BelongsTo
+    {
+        return $this->belongsTo(Counter::class, 'counter_id');
+    }
+}

app/Models/Ticket.php

@@ -0,0 +1,68 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\SoftDeletes;
+use Illuminate\Support\Str;
+
+class Ticket extends Model
+{
+    use BelongsToOwner, SoftDeletes;
+
+    protected $table = 'queue_tickets';
+
+    protected $fillable = [
+        'uuid', 'owner_ref', 'organization_id', 'branch_id', 'service_queue_id', 'counter_id',
+        'ticket_number', 'status', 'priority', 'position', 'customer_name', 'customer_phone',
+        'customer_email', 'source', 'qr_token', 'barcode', 'estimated_wait_seconds',
+        'issued_at', 'called_at', 'serving_started_at', 'completed_at', 'metadata',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'metadata' => 'array',
+            'issued_at' => 'datetime',
+            'called_at' => 'datetime',
+            'serving_started_at' => 'datetime',
+            'completed_at' => 'datetime',
+        ];
+    }
+
+    protected static function booted(): void
+    {
+        static::creating(function (self $ticket) {
+            $ticket->uuid ??= (string) Str::uuid();
+            $ticket->qr_token ??= Str::random(32);
+        });
+    }
+
+    public function organization(): BelongsTo
+    {
+        return $this->belongsTo(Organization::class, 'organization_id');
+    }
+
+    public function branch(): BelongsTo
+    {
+        return $this->belongsTo(Branch::class, 'branch_id');
+    }
+
+    public function serviceQueue(): BelongsTo
+    {
+        return $this->belongsTo(ServiceQueue::class, 'service_queue_id');
+    }
+
+    public function counter(): BelongsTo
+    {
+        return $this->belongsTo(Counter::class, 'counter_id');
+    }
+
+    public function events(): HasMany
+    {
+        return $this->hasMany(TicketEvent::class, 'ticket_id');
+    }
+}

app/Models/TicketEvent.php

@@ -0,0 +1,38 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class TicketEvent extends Model
+{
+    use BelongsToOwner;
+
+    protected $table = 'queue_ticket_events';
+
+    public $timestamps = false;
+
+    protected $fillable = [
+        'owner_ref', 'ticket_id', 'event', 'actor_ref', 'counter_id', 'metadata', 'created_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'metadata' => 'array',
+            'created_at' => 'datetime',
+        ];
+    }
+
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'ticket_id');
+    }
+
+    public function counter(): BelongsTo
+    {
+        return $this->belongsTo(Counter::class, 'counter_id');
+    }
+}

app/Models/User.php

@@ -0,0 +1,42 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Foundation\Auth\User as Authenticatable;
+use Illuminate\Notifications\Notifiable;
+use Laravel\Sanctum\HasApiTokens;
+
+/**
+ * Thin local mirror of the platform identity (auth.ladill.com owns users).
+ * Keyed by the OIDC `sub` (public_id); every CRM record is scoped to it.
+ */
+class User extends Authenticatable
+{
+    use HasApiTokens, Notifiable;
+
+    protected $fillable = ['public_id', 'name', 'email', 'avatar_url', 'password', 'last_app_active_at'];
+
+    protected $hidden = ['password', 'remember_token'];
+
+    protected function casts(): array
+    {
+        return [
+            'email_verified_at' => 'datetime',
+            'last_app_active_at' => 'datetime',
+            'password' => 'hashed',
+        ];
+    }
+
+    /** The owner reference used to scope every CRM record to this account. */
+    public function ownerRef(): string
+    {
+        return (string) $this->public_id;
+    }
+
+    public function avatarUrl(): ?string
+    {
+        $url = trim((string) $this->avatar_url);
+
+        return $url !== '' ? $url : null;
+    }
+}

app/Models/VoiceAnnouncement.php

@@ -0,0 +1,31 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class VoiceAnnouncement extends Model
+{
+    use BelongsToOwner;
+
+    protected $table = 'queue_voice_announcements';
+
+    protected $fillable = [
+        'owner_ref', 'organization_id', 'branch_id', 'ticket_id',
+        'locale', 'message', 'voice', 'volume', 'repeat_count', 'status', 'played_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'played_at' => 'datetime',
+        ];
+    }
+
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'ticket_id');
+    }
+}

app/Models/Workflow.php

@@ -0,0 +1,52 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\SoftDeletes;
+use Illuminate\Support\Str;
+
+class Workflow extends Model
+{
+    use BelongsToOwner, SoftDeletes;
+
+    protected $table = 'queue_workflows';
+
+    protected $fillable = [
+        'uuid', 'owner_ref', 'organization_id', 'branch_id',
+        'name', 'description', 'industry_template', 'is_active', 'settings',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'settings' => 'array',
+            'is_active' => 'boolean',
+        ];
+    }
+
+    protected static function booted(): void
+    {
+        static::creating(function (self $model) {
+            $model->uuid ??= (string) Str::uuid();
+        });
+    }
+
+    public function organization(): BelongsTo
+    {
+        return $this->belongsTo(Organization::class, 'organization_id');
+    }
+
+    public function branch(): BelongsTo
+    {
+        return $this->belongsTo(Branch::class, 'branch_id');
+    }
+
+    public function steps(): HasMany
+    {
+        return $this->hasMany(WorkflowStep::class, 'workflow_id')->orderBy('sort_order');
+    }
+}

app/Models/WorkflowStep.php

@@ -0,0 +1,30 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class WorkflowStep extends Model
+{
+    protected $table = 'queue_workflow_steps';
+
+    protected $fillable = [
+        'workflow_id', 'service_queue_id', 'name', 'sort_order', 'settings',
+    ];
+
+    protected function casts(): array
+    {
+        return ['settings' => 'array'];
+    }
+
+    public function workflow(): BelongsTo
+    {
+        return $this->belongsTo(Workflow::class, 'workflow_id');
+    }
+
+    public function serviceQueue(): BelongsTo
+    {
+        return $this->belongsTo(ServiceQueue::class, 'service_queue_id');
+    }
+}