Initial Ladill Queue release — enterprise QMS standalone app.

Phases 1–6: tickets, counters, displays, appointments, workflows, rules, analytics, reports, feedback, admin, device API, and Gitea deploy workflow for queue.ladill.com.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Models/CustomerFeedback.php

@@ -0,0 +1,37 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Support\Str;
+
+class CustomerFeedback extends Model
+{
+    use BelongsToOwner;
+
+    protected $table = 'queue_customer_feedback';
+
+    protected $fillable = [
+        'uuid', 'owner_ref', 'organization_id', 'ticket_id', 'counter_id',
+        'rating', 'service_quality', 'wait_experience', 'staff_professionalism', 'comments',
+    ];
+
+    protected static function booted(): void
+    {
+        static::creating(function (self $model) {
+            $model->uuid ??= (string) Str::uuid();
+        });
+    }
+
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'ticket_id');
+    }
+
+    public function counter(): BelongsTo
+    {
+        return $this->belongsTo(Counter::class, 'counter_id');
+    }
+}