Initial Ladill Queue release — enterprise QMS standalone app.

Phases 1–6: tickets, counters, displays, appointments, workflows, rules, analytics, reports, feedback, admin, device API, and Gitea deploy workflow for queue.ladill.com.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Models/ServiceQueue.php

@@ -0,0 +1,69 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\BelongsToMany;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\SoftDeletes;
+use Illuminate\Support\Str;
+
+class ServiceQueue extends Model
+{
+    use BelongsToOwner, SoftDeletes;
+
+    protected $table = 'queue_service_queues';
+
+    protected $fillable = [
+        'uuid', 'owner_ref', 'organization_id', 'branch_id', 'department_id',
+        'name', 'description', 'color', 'prefix', 'strategy',
+        'max_capacity', 'avg_service_seconds', 'operating_hours', 'priority_rules',
+        'settings', 'is_active', 'is_paused', 'ticket_sequence',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'operating_hours' => 'array',
+            'priority_rules' => 'array',
+            'settings' => 'array',
+            'is_active' => 'boolean',
+            'is_paused' => 'boolean',
+        ];
+    }
+
+    protected static function booted(): void
+    {
+        static::creating(function (self $queue) {
+            $queue->uuid ??= (string) Str::uuid();
+        });
+    }
+
+    public function organization(): BelongsTo
+    {
+        return $this->belongsTo(Organization::class, 'organization_id');
+    }
+
+    public function branch(): BelongsTo
+    {
+        return $this->belongsTo(Branch::class, 'branch_id');
+    }
+
+    public function department(): BelongsTo
+    {
+        return $this->belongsTo(Department::class, 'department_id');
+    }
+
+    public function tickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'service_queue_id');
+    }
+
+    public function counters(): BelongsToMany
+    {
+        return $this->belongsToMany(Counter::class, 'queue_counter_service_queue', 'service_queue_id', 'counter_id')
+            ->withPivot('priority');
+    }
+}