Initial Ladill Queue release — enterprise QMS standalone app.

Phases 1–6: tickets, counters, displays, appointments, workflows, rules, analytics, reports, feedback, admin, device API, and Gitea deploy workflow for queue.ladill.com.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Models/Ticket.php

@@ -0,0 +1,68 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\SoftDeletes;
+use Illuminate\Support\Str;
+
+class Ticket extends Model
+{
+    use BelongsToOwner, SoftDeletes;
+
+    protected $table = 'queue_tickets';
+
+    protected $fillable = [
+        'uuid', 'owner_ref', 'organization_id', 'branch_id', 'service_queue_id', 'counter_id',
+        'ticket_number', 'status', 'priority', 'position', 'customer_name', 'customer_phone',
+        'customer_email', 'source', 'qr_token', 'barcode', 'estimated_wait_seconds',
+        'issued_at', 'called_at', 'serving_started_at', 'completed_at', 'metadata',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'metadata' => 'array',
+            'issued_at' => 'datetime',
+            'called_at' => 'datetime',
+            'serving_started_at' => 'datetime',
+            'completed_at' => 'datetime',
+        ];
+    }
+
+    protected static function booted(): void
+    {
+        static::creating(function (self $ticket) {
+            $ticket->uuid ??= (string) Str::uuid();
+            $ticket->qr_token ??= Str::random(32);
+        });
+    }
+
+    public function organization(): BelongsTo
+    {
+        return $this->belongsTo(Organization::class, 'organization_id');
+    }
+
+    public function branch(): BelongsTo
+    {
+        return $this->belongsTo(Branch::class, 'branch_id');
+    }
+
+    public function serviceQueue(): BelongsTo
+    {
+        return $this->belongsTo(ServiceQueue::class, 'service_queue_id');
+    }
+
+    public function counter(): BelongsTo
+    {
+        return $this->belongsTo(Counter::class, 'counter_id');
+    }
+
+    public function events(): HasMany
+    {
+        return $this->hasMany(TicketEvent::class, 'ticket_id');
+    }
+}