Initial Ladill Queue release — enterprise QMS standalone app.

Phases 1–6: tickets, counters, displays, appointments, workflows, rules, analytics, reports, feedback, admin, device API, and Gitea deploy workflow for queue.ladill.com.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Models/TicketEvent.php

@@ -0,0 +1,38 @@
+<?php
+
+namespace App\Models;
+
+use App\Models\Concerns\BelongsToOwner;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class TicketEvent extends Model
+{
+    use BelongsToOwner;
+
+    protected $table = 'queue_ticket_events';
+
+    public $timestamps = false;
+
+    protected $fillable = [
+        'owner_ref', 'ticket_id', 'event', 'actor_ref', 'counter_id', 'metadata', 'created_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'metadata' => 'array',
+            'created_at' => 'datetime',
+        ];
+    }
+
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'ticket_id');
+    }
+
+    public function counter(): BelongsTo
+    {
+        return $this->belongsTo(Counter::class, 'counter_id');
+    }
+}