Initial Ladill Queue release — enterprise QMS standalone app.

Phases 1–6: tickets, counters, displays, appointments, workflows, rules, analytics, reports, feedback, admin, device API, and Gitea deploy workflow for queue.ladill.com. Co-authored-by: Cursor <cursoragent@cursor.com>
2026-06-29 20:19:52 +00:00
commit cca98eefd2
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+<?php
+
+namespace App\Services\Qms;
+
+use App\Models\Branch;
+use App\Models\Ticket;
+use App\Support\DatabaseTime;
+
+class DashboardStats
+{
+    /**
+     * @return array<string, int|float>
+     */
+    public function forOrganization(string $ownerRef, int $organizationId, ?int $branchId = null): array
+    {
+        $ticketQuery = Ticket::owned($ownerRef)
+            ->where('organization_id', $organizationId)
+            ->when($branchId, fn ($q) => $q->where('branch_id', $branchId));
+
+        $todayQuery = (clone $ticketQuery)->whereDate('issued_at', today());
+
+        $waiting = (clone $ticketQuery)->where('status', 'waiting')->count();
+        $serving = (clone $ticketQuery)->whereIn('status', ['called', 'serving'])->count();
+        $servedToday = (clone $todayQuery)->where('status', 'completed')->count();
+        $noShowsToday = (clone $todayQuery)->where('status', 'no_show')->count();
+
+        $waitDiff = DatabaseTime::diffSeconds('issued_at', 'called_at');
+        $avgWait = (clone $todayQuery)
+            ->where('status', 'completed')
+            ->whereNotNull('called_at')
+            ->selectRaw("AVG({$waitDiff}) as avg_wait")
+            ->value('avg_wait');
+
+        $activeBranches = Branch::owned($ownerRef)
+            ->where('organization_id', $organizationId)
+            ->where('is_active', true)
+            ->when($branchId, fn ($q) => $q->where('id', $branchId))
+            ->count();
+
+        return [
+            'waiting' => $waiting,
+            'serving' => $serving,
+            'served_today' => $servedToday,
+            'no_shows_today' => $noShowsToday,
+            'avg_wait_seconds' => (int) round((float) $avgWait),
+            'active_branches' => $activeBranches,
+        ];
+    }
+}