Initial Ladill Queue release — enterprise QMS standalone app.

Phases 1–6: tickets, counters, displays, appointments, workflows, rules, analytics, reports, feedback, admin, device API, and Gitea deploy workflow for queue.ladill.com. Co-authored-by: Cursor <cursoragent@cursor.com>
2026-06-29 20:19:52 +00:00
commit cca98eefd2
297 changed files with 27263 additions and 0 deletions
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+<?php
+
+namespace App\Services\Qms;
+
+use App\Models\ServiceSession;
+use App\Models\Ticket;
+
+class ServiceSessionTracker
+{
+    public function start(Ticket $ticket, ?string $staffRef = null): ServiceSession
+    {
+        return ServiceSession::create([
+            'owner_ref' => $ticket->owner_ref,
+            'ticket_id' => $ticket->id,
+            'counter_id' => $ticket->counter_id,
+            'staff_ref' => $staffRef,
+            'started_at' => now(),
+        ]);
+    }
+
+    public function endForTicket(Ticket $ticket): ?ServiceSession
+    {
+        $session = ServiceSession::query()
+            ->where('ticket_id', $ticket->id)
+            ->whereNull('ended_at')
+            ->latest('started_at')
+            ->first();
+
+        if (! $session) {
+            return null;
+        }
+
+        $ended = now();
+        $session->update([
+            'ended_at' => $ended,
+            'duration_seconds' => $session->started_at->diffInSeconds($ended),
+        ]);
+
+        return $session->fresh();
+    }
+}