Initial Ladill Queue release — enterprise QMS standalone app.
Deploy Ladill Queue / deploy (push) Successful in 56s
Deploy Ladill Queue / deploy (push) Successful in 56s
Phases 1–6: tickets, counters, displays, appointments, workflows, rules, analytics, reports, feedback, admin, device API, and Gitea deploy workflow for queue.ladill.com. Co-authored-by: Cursor <cursoragent@cursor.com>
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isaacclad
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<?php
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return [
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'roles' => [
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'super_admin' => 'Super Administrator',
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'org_admin' => 'Organization Administrator',
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'branch_manager' => 'Branch Manager',
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'receptionist' => 'Receptionist',
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'queue_operator' => 'Queue Operator',
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'counter_staff' => 'Counter Staff',
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'department_manager' => 'Department Manager',
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'security' => 'Security',
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'supervisor' => 'Supervisor',
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],
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'department_types' => [
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'general' => 'General',
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'reception' => 'Reception',
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'customer_service' => 'Customer Service',
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'cashier' => 'Cashier',
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'consultation' => 'Consultation',
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'laboratory' => 'Laboratory',
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'pharmacy' => 'Pharmacy',
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'verification' => 'Document Verification',
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'payments' => 'Payments',
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'collections' => 'Collections',
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'technical_support' => 'Technical Support',
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],
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'queue_strategies' => [
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'fifo' => 'First In, First Out',
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'priority' => 'Priority Queue',
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'vip' => 'VIP Queue',
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'appointment' => 'Appointment Queue',
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'emergency' => 'Emergency Queue',
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'department' => 'Department Queue',
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'skill' => 'Skill-based Routing',
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'dynamic' => 'Dynamic Routing',
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'overflow' => 'Overflow Routing',
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],
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'ticket_priorities' => [
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'emergency' => 'Emergency',
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'vip' => 'VIP',
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'elderly' => 'Elderly',
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'disabled' => 'Disabled',
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'appointment' => 'Appointment',
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'walk_in' => 'Walk-in',
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],
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'ticket_statuses' => [
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'waiting' => 'Waiting',
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'called' => 'Called',
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'serving' => 'Serving',
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'on_hold' => 'On Hold',
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'completed' => 'Completed',
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'no_show' => 'No Show',
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'cancelled' => 'Cancelled',
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'transferred' => 'Transferred',
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],
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'ticket_sources' => [
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'kiosk' => 'Kiosk',
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'reception' => 'Reception Desk',
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'mobile' => 'Mobile App',
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'web' => 'Website',
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'api' => 'API',
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'appointment' => 'Appointment Check-in',
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'tablet' => 'Self-service Tablet',
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],
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'counter_statuses' => [
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'available' => 'Available',
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'busy' => 'Busy',
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'offline' => 'Offline',
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'paused' => 'Paused',
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],
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'appointment_modes' => [
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'appointment_only' => 'Appointment Only',
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'walk_in_only' => 'Walk-in Only',
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'hybrid' => 'Hybrid',
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],
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'device_types' => [
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'kiosk' => 'Touchscreen Kiosk',
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'tablet' => 'Tablet',
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'printer' => 'Ticket Printer',
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'scanner' => 'Barcode/QR Scanner',
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'display' => 'Counter Display',
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'feedback_tablet' => 'Feedback Tablet',
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],
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'display_layouts' => [
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'standard' => 'Standard',
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'compact' => 'Compact',
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'split' => 'Split Screen',
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'media' => 'Media + Queue',
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],
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'announcement_templates' => [
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'en' => 'Ticket :ticket, please proceed to :counter.',
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'fr' => 'Ticket :ticket, veuillez vous rendre au :counter.',
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'tw' => 'Ticket :ticket, mesrɛ kɔ :counter.',
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],
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'industry_templates' => [
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'healthcare' => 'Healthcare',
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'banking' => 'Banking',
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'government' => 'Government Office',
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'visitor' => 'Visitor Management',
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'university' => 'University',
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'retail' => 'Retail',
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'telecom' => 'Telecom Service Centre',
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'custom' => 'Custom',
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],
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'audit_actions' => [
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'organization.created' => 'Organization created',
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'organization.updated' => 'Organization updated',
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'branch.created' => 'Branch created',
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'branch.updated' => 'Branch updated',
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'department.created' => 'Department created',
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'department.updated' => 'Department updated',
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'department.deleted' => 'Department deleted',
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'member.created' => 'Member added',
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'member.updated' => 'Member updated',
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'member.deleted' => 'Member removed',
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'service_queue.created' => 'Queue created',
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'service_queue.updated' => 'Queue updated',
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'service_queue.deleted' => 'Queue archived',
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'service_queue.paused' => 'Queue paused',
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'service_queue.resumed' => 'Queue resumed',
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'counter.created' => 'Counter created',
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'counter.updated' => 'Counter updated',
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'counter.deleted' => 'Counter archived',
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'ticket.issued' => 'Ticket issued',
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'ticket.called' => 'Ticket called',
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'ticket.recalled' => 'Ticket recalled',
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'ticket.skipped' => 'Ticket skipped',
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'ticket.transferred' => 'Ticket transferred',
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'ticket.held' => 'Ticket placed on hold',
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'ticket.completed' => 'Service completed',
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'ticket.no_show' => 'Ticket marked no-show',
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'ticket.cancelled' => 'Ticket cancelled',
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'appointment.created' => 'Appointment scheduled',
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'appointment.checked_in' => 'Appointment checked in',
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'appointment.cancelled' => 'Appointment cancelled',
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'workflow.created' => 'Workflow created',
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'workflow.updated' => 'Workflow updated',
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'display.created' => 'Display screen created',
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'display.updated' => 'Display screen updated',
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'device.created' => 'Device registered',
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'device.updated' => 'Device updated',
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'feedback.submitted' => 'Customer feedback submitted',
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],
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'notification_templates' => [
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'issued' => 'Your ticket :ticket is confirmed for :queue. We will notify you when it is almost your turn.',
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'called' => 'Ticket :ticket — please proceed to :counter now.',
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'almost_ready' => 'Ticket :ticket — you are :ahead customer(s) away. Please head to the waiting area.',
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'completed' => 'Thank you for visiting. Ticket :ticket is complete. Share feedback: :feedback_url',
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'missed' => 'Ticket :ticket was marked as missed. Please rejoin the queue if you still need service.',
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],
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'report_types' => [
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'tickets' => 'Ticket volume & throughput',
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'wait_times' => 'Wait times & peak hours',
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'counters' => 'Counter performance',
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'appointments' => 'Appointments',
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'feedback' => 'Customer satisfaction',
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'service_sessions' => 'Service sessions',
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],
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'plans' => [
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'free' => [
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'label' => 'Free',
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'max_branches' => 1,
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'max_queues' => 5,
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],
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'pro' => [
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'label' => 'Pro',
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'max_branches' => null,
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'max_queues' => null,
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],
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],
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'rule_types' => [
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'overflow' => 'Overflow routing',
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'priority_boost' => 'Priority boost',
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'routing' => 'Dynamic routing',
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'capacity' => 'Capacity limit',
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],
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'workflow_templates' => [
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'healthcare' => [
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['name' => 'Registration', 'sort_order' => 1],
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['name' => 'Triage', 'sort_order' => 2],
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['name' => 'Consultation', 'sort_order' => 3],
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['name' => 'Pharmacy', 'sort_order' => 4],
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],
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'banking' => [
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['name' => 'Reception', 'sort_order' => 1],
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['name' => 'Teller', 'sort_order' => 2],
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['name' => 'Customer service', 'sort_order' => 3],
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],
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'government' => [
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['name' => 'Document check', 'sort_order' => 1],
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['name' => 'Processing', 'sort_order' => 2],
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['name' => 'Collection', 'sort_order' => 3],
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],
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'custom' => [],
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],
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];
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