Fix queue handoff so tickets keep their number across services.
Deploy Ladill Queue / deploy (push) Successful in 40s

Handoff now frees the counter, ends the service session, and requeues
the same ticket for the next department — critical for hospital flows
like doctor → lab.

Co-authored-by: Cursor <cursoragent@cursor.com>
This commit is contained in:
isaacclad
2026-07-14 21:22:01 +00:00
co-authored by Cursor
parent d938acf909
commit d2f5ff11d2
12 changed files with 333 additions and 74 deletions
+10 -7
View File
@@ -101,12 +101,20 @@ class TicketController extends Controller
$actor = $this->ownerRef($request);
$validated = $request->validate([
'action' => ['required', 'string', 'in:recall,start,hold,skip,complete,no_show,cancel,delay'],
'action' => ['required', 'string', 'in:recall,start,hold,skip,complete,no_show,cancel,delay,transfer'],
'minutes' => ['nullable', 'integer', 'min:5', 'max:120'],
'to_queue_id' => ['nullable', 'uuid'],
'to_queue_id' => ['required_if:action,transfer', 'nullable', 'uuid'],
'reason' => ['nullable', 'string', 'max:500'],
]);
if ($validated['action'] === 'transfer') {
$toQueue = ServiceQueue::where('uuid', $validated['to_queue_id'])->firstOrFail();
$this->authorizeOwner($request, $toQueue);
$result = $this->engine->transfer($ticket, $toQueue, null, $validated['reason'] ?? null, $actor);
return response()->json(['data' => TicketPresenter::toArray($result->load(['serviceQueue', 'counter']))]);
}
$result = match ($validated['action']) {
'recall' => $this->engine->recall($ticket, $actor),
'start' => $this->engine->startServing($ticket, $actor),
@@ -119,11 +127,6 @@ class TicketController extends Controller
default => $ticket,
};
if ($validated['action'] === 'transfer' && ! empty($validated['to_queue_id'])) {
$toQueue = ServiceQueue::where('uuid', $validated['to_queue_id'])->firstOrFail();
$result = $this->engine->transfer($ticket, $toQueue, null, $validated['reason'] ?? null, $actor);
}
return response()->json(['data' => TicketPresenter::toArray($result->load(['serviceQueue', 'counter']))]);
}
}