Fix queue handoff so tickets keep their number across services.

Handoff now frees the counter, ends the service session, and requeues
the same ticket for the next department — critical for hospital flows
like doctor → lab.

Co-authored-by: Cursor <cursoragent@cursor.com>

resources/views/qms/console/show.blade.php

@@ -14,6 +14,13 @@
     </div>
   </div>
 
+  @if (session('success'))
+    <p class="mt-4 rounded-lg bg-emerald-50 px-3 py-2 text-sm text-emerald-800">{{ session('success') }}</p>
+  @endif
+  @if (session('error'))
+    <p class="mt-4 rounded-lg bg-rose-50 px-3 py-2 text-sm text-rose-800">{{ session('error') }}</p>
+  @endif
+
   @if ($currentTicket)
     <section class="mt-6 overflow-hidden rounded-2xl border border-indigo-200 bg-gradient-to-br from-indigo-50 via-white to-white shadow-sm">
       <div class="border-b border-indigo-100 px-6 py-4">
@@ -47,26 +54,33 @@
           @endforeach
         </div>
 
-        @if ($allQueues->count() > 1)
-          <form method="POST" action="{{ route('qms.console.action', $counter) }}" class="mt-4 flex flex-wrap items-end gap-2 border-t border-indigo-100 pt-4">
+        @php
+          $handoffQueues = $allQueues->where('id', '!=', $currentTicket->service_queue_id)->values();
+        @endphp
+        @if ($handoffQueues->isNotEmpty())
+          <form method="POST" action="{{ route('qms.console.action', $counter) }}" class="mt-4 border-t border-indigo-100 pt-4">
             @csrf
             <input type="hidden" name="action" value="transfer">
             <input type="hidden" name="ticket_id" value="{{ $currentTicket->id }}">
-            <div class="min-w-[12rem] flex-1">
-              <label class="block text-xs font-medium text-slate-500">Transfer to queue</label>
-              <select name="to_queue_id" class="mt-1 w-full rounded-lg border-slate-300 text-sm">
-                @foreach ($allQueues as $q)
-                  @if ($q->id !== $currentTicket->service_queue_id)
-                    <option value="{{ $q->id }}">{{ $q->name }}</option>
-                  @endif
-                @endforeach
-              </select>
+            <div class="mb-3">
+              <p class="text-sm font-medium text-slate-800">Hand off to another queue</p>
+              <p class="mt-1 text-xs text-slate-500">Sends this customer to the next service while keeping ticket <span class="font-mono font-semibold text-slate-700">{{ $currentTicket->ticket_number }}</span>.</p>
             </div>
-            <div class="min-w-[12rem] flex-1">
-              <label class="block text-xs font-medium text-slate-500">Reason (optional)</label>
-              <input type="text" name="reason" placeholder="e.g. Specialist required" class="mt-1 w-full rounded-lg border-slate-300 text-sm">
+            <div class="flex flex-wrap items-end gap-2">
+              <div class="min-w-[12rem] flex-1">
+                <label class="block text-xs font-medium text-slate-500">Next queue</label>
+                <select name="to_queue_id" required class="mt-1 w-full rounded-lg border-slate-300 text-sm">
+                  @foreach ($handoffQueues as $q)
+                    <option value="{{ $q->id }}">{{ $q->name }} ({{ $q->prefix }})</option>
+                  @endforeach
+                </select>
+              </div>
+              <div class="min-w-[12rem] flex-1">
+                <label class="block text-xs font-medium text-slate-500">Reason (optional)</label>
+                <input type="text" name="reason" placeholder="e.g. Lab tests needed" class="mt-1 w-full rounded-lg border-slate-300 text-sm">
+              </div>
+              <button type="submit" class="btn-primary text-sm">Hand off</button>
             </div>
-            <button type="submit" class="btn-secondary text-sm">Transfer ticket</button>
           </form>
         @endif
       </div>

resources/views/qms/tickets/show.blade.php

@@ -17,5 +17,29 @@
                 <a href="{{ route('qms.tickets.index') }}" class="btn-primary">All tickets</a>
             </div>
         </div>
+
+        @if ($ticket->transfers->isNotEmpty())
+            <div class="mt-4 rounded-2xl bg-white p-6 shadow-sm">
+                <h2 class="text-sm font-semibold text-slate-900">Hand-off history</h2>
+                <p class="mt-1 text-xs text-slate-500">Ticket number stays {{ $ticket->ticket_number }} across each hand-off.</p>
+                <ul class="mt-4 divide-y divide-slate-100">
+                    @foreach ($ticket->transfers as $transfer)
+                        <li class="py-3 text-sm">
+                            <p class="font-medium text-slate-800">
+                                {{ $transfer->fromQueue?->name ?? 'Queue' }}
+                                →
+                                {{ $transfer->toQueue?->name ?? 'Queue' }}
+                            </p>
+                            <p class="mt-1 text-xs text-slate-500">
+                                {{ $transfer->transferred_at?->format('M j, Y H:i') }}
+                                @if ($transfer->reason)
+                                    · {{ $transfer->reason }}
+                                @endif
+                            </p>
+                        </li>
+                    @endforeach
+                </ul>
+            </div>
+        @endif
     </div>
 </x-app-layout>