Fix queue handoff so tickets keep their number across services.

Handoff now frees the counter, ends the service session, and requeues
the same ticket for the next department — critical for hospital flows
like doctor → lab.

Co-authored-by: Cursor <cursoragent@cursor.com>

resources/views/qms/tickets/show.blade.php

@@ -17,5 +17,29 @@
                 <a href="{{ route('qms.tickets.index') }}" class="btn-primary">All tickets</a>
             </div>
         </div>
+
+        @if ($ticket->transfers->isNotEmpty())
+            <div class="mt-4 rounded-2xl bg-white p-6 shadow-sm">
+                <h2 class="text-sm font-semibold text-slate-900">Hand-off history</h2>
+                <p class="mt-1 text-xs text-slate-500">Ticket number stays {{ $ticket->ticket_number }} across each hand-off.</p>
+                <ul class="mt-4 divide-y divide-slate-100">
+                    @foreach ($ticket->transfers as $transfer)
+                        <li class="py-3 text-sm">
+                            <p class="font-medium text-slate-800">
+                                {{ $transfer->fromQueue?->name ?? 'Queue' }}
+                                →
+                                {{ $transfer->toQueue?->name ?? 'Queue' }}
+                            </p>
+                            <p class="mt-1 text-xs text-slate-500">
+                                {{ $transfer->transferred_at?->format('M j, Y H:i') }}
+                                @if ($transfer->reason)
+                                    · {{ $transfer->reason }}
+                                @endif
+                            </p>
+                        </li>
+                    @endforeach
+                </ul>
+            </div>
+        @endif
     </div>
 </x-app-layout>