Queue Core stays generic; selecting Healthcare, Banking, Restaurant, and other industries installs departments, stages (queues), service points, workflows, terminology, and announcement profiles without code changes per vertical. Care-linked orgs skip stage materialization so Care remains the clinical provisioner.
Co-authored-by: Cursor <cursoragent@cursor.com>
Counters gain destination/staff metadata; tickets can be pre-assigned to a
service point with assigned_only queues for healthcare while shared_pool
preserves generic bank/government behavior. Display and announcements expose
ticket, staff, and destination clearly for Care and public boards.
Co-authored-by: Cursor <cursoragent@cursor.com>
Care needs POST /tickets on the service-auth stack so check-in and
department handoffs can create queue tickets without Sanctum.
Co-authored-by: Cursor <cursoragent@cursor.com>
Specialty module activation needs idempotent queue/counter upserts
(by external_key or name+branch) plus soft deactivate, without
opening Queue admin for each Care specialty.
Co-authored-by: Cursor <cursoragent@cursor.com>
Handoff now frees the counter, ends the service session, and requeues
the same ticket for the next department — critical for hospital flows
like doctor → lab.
Co-authored-by: Cursor <cursoragent@cursor.com>
Queue orgs were created with care_enabled false, blocking counters API;
provision now syncs the caller integration flag automatically.
Co-authored-by: Cursor <cursoragent@cursor.com>
Poll displays every 1.2s with client-side TTS ack; expose service API for sibling apps; redesign tickets, counters, and staff console.
Co-authored-by: Cursor <cursoragent@cursor.com>
