<?php

namespace Tests\Feature;

use App\Models\Branch;
use App\Models\Counter;
use App\Models\DisplayScreen;
use App\Models\Organization;
use App\Models\ServiceQueue;
use App\Models\Ticket;
use App\Models\User;
use App\Models\VoiceAnnouncement;
use App\Services\Qms\OrganizationResolver;
use App\Services\Qms\QueueEngine;
use Illuminate\Foundation\Testing\RefreshDatabase;
use Tests\TestCase;

class DisplayVoiceTest extends TestCase
{
    use RefreshDatabase;

    /**
     * @return array{0: User, 1: Organization, 2: Branch, 3: ServiceQueue}
     */
    protected function setUpOrg(): array
    {
        $user = User::create([
            'public_id' => 'test-owner-uuid',
            'name' => 'Test User',
            'email' => 'test@example.com',
            'password' => bcrypt('password'),
        ]);
        $resolver = app(OrganizationResolver::class);
        $org = $resolver->completeOnboarding($user, [
            'organization_name' => 'Test Org',
            'industry' => 'custom',
            'appointment_mode' => 'hybrid',
            'branch_name' => 'Main',
            'timezone' => 'UTC',
        ]);
        $branch = Branch::first();
        $queue = ServiceQueue::query()
            ->where('organization_id', $org->id)
            ->where('branch_id', $branch->id)
            ->orderBy('id')
            ->first();

        if (! $queue) {
            $queue = ServiceQueue::create([
                'owner_ref' => $user->public_id,
                'organization_id' => $org->id,
                'branch_id' => $branch->id,
                'name' => 'Reception',
                'prefix' => 'A',
                'strategy' => 'fifo',
                'is_active' => true,
            ]);
        } else {
            $queue->update(['name' => 'Reception', 'prefix' => 'A']);
            $queue = $queue->fresh();
        }

        return [$user, $org, $branch, $queue];
    }

    public function test_display_data_includes_pending_announcement_after_call(): void
    {
        [$user, , $branch, $queue] = $this->setUpOrg();

        $counter = Counter::create([
            'owner_ref' => $user->public_id,
            'organization_id' => $queue->organization_id,
            'branch_id' => $queue->branch_id,
            'name' => 'Counter 1',
            'status' => 'available',
            'is_active' => true,
        ]);

        $screen = DisplayScreen::create([
            'owner_ref' => $user->public_id,
            'organization_id' => $queue->organization_id,
            'branch_id' => $branch->id,
            'name' => 'Lobby',
            'layout' => 'standard',
            'service_queue_ids' => [$queue->id],
            'is_active' => true,
        ]);

        $engine = app(QueueEngine::class);
        $ticket = $engine->issueTicket($queue, $user->public_id);
        $engine->callTicket($ticket, $counter, $user->public_id);

        $response = $this->getJson(route('qms.display.data', $screen->access_token));

        $response->assertOk()
            ->assertJsonPath('announcements.0.message', 'Ticket A001, please proceed to Counter 1.')
            ->assertJsonPath('waiting_count', 0)
            ->assertJsonPath('now_serving.0.ticket_number', 'A001')
            ->assertJsonPath('now_serving.0.queue_name', 'Reception')
            ->assertJsonPath('now_serving.0.counter', 'Counter 1');

        $this->get(route('qms.display.public', $screen->access_token))
            ->assertOk()
            ->assertDontSee('qms-display__ticket--newest')
            ->assertSee('Please proceed to')
            ->assertSee('A001')
            ->assertSee('Reception')
            ->assertSee('Counter 1');
    }

    public function test_display_shows_only_latest_ticket_per_counter(): void
    {
        [$user, , $branch, $queue] = $this->setUpOrg();

        $room12 = Counter::create([
            'owner_ref' => $user->public_id,
            'organization_id' => $queue->organization_id,
            'branch_id' => $queue->branch_id,
            'name' => 'Room 12',
            'status' => 'available',
            'is_active' => true,
        ]);
        $room14 = Counter::create([
            'owner_ref' => $user->public_id,
            'organization_id' => $queue->organization_id,
            'branch_id' => $queue->branch_id,
            'name' => 'Room 14',
            'status' => 'available',
            'is_active' => true,
        ]);

        $screen = DisplayScreen::create([
            'owner_ref' => $user->public_id,
            'organization_id' => $queue->organization_id,
            'branch_id' => $branch->id,
            'name' => 'Busy Lobby',
            'layout' => 'standard',
            'service_queue_ids' => [$queue->id],
            'is_active' => true,
        ]);

        foreach ([
            ['A001', $room12->id, 6],
            ['A002', $room12->id, 5],
            ['A003', $room12->id, 2],
            ['A004', $room14->id, 4],
            ['A005', $room14->id, 1],
        ] as [$number, $counterId, $minutesAgo]) {
            Ticket::create([
                'owner_ref' => $user->public_id,
                'organization_id' => $queue->organization_id,
                'branch_id' => $branch->id,
                'service_queue_id' => $queue->id,
                'counter_id' => $counterId,
                'ticket_number' => $number,
                'status' => 'called',
                'issued_at' => now()->subMinutes(20),
                'called_at' => now()->subMinutes($minutesAgo),
            ]);
        }

        $payload = $this->getJson(route('qms.display.data', $screen->access_token))
            ->assertOk()
            ->assertJsonCount(2, 'now_serving')
            ->json('now_serving');

        $byCounter = collect($payload)->keyBy('counter');
        $this->assertSame('A003', $byCounter['Room 12']['ticket_number']);
        $this->assertSame('A005', $byCounter['Room 14']['ticket_number']);
        // Stable alphabetical order by destination — equal presentation, no newest-first primacy.
        $this->assertSame(['Room 12', 'Room 14'], collect($payload)->pluck('counter')->all());
    }

    public function test_display_falls_back_to_branch_queues_when_none_assigned(): void
    {
        [$user, , $branch, $queue] = $this->setUpOrg();

        $screen = DisplayScreen::create([
            'owner_ref' => $user->public_id,
            'organization_id' => $queue->organization_id,
            'branch_id' => $branch->id,
            'name' => 'Lobby',
            'layout' => 'standard',
            'service_queue_ids' => [],
            'is_active' => true,
        ]);

        app(QueueEngine::class)->issueTicket($queue, $user->public_id);

        $this->getJson(route('qms.display.data', $screen->access_token))
            ->assertOk()
            ->assertJsonPath('waiting_count', 1)
            ->assertJsonPath('queues.0.name', 'Reception');
    }

    public function test_display_marks_announcement_played(): void
    {
        [$user, , $branch, $queue] = $this->setUpOrg();

        $screen = DisplayScreen::create([
            'owner_ref' => $user->public_id,
            'organization_id' => $queue->organization_id,
            'branch_id' => $branch->id,
            'name' => 'Lobby',
            'layout' => 'standard',
            'service_queue_ids' => [$queue->id],
            'is_active' => true,
        ]);

        $announcement = VoiceAnnouncement::create([
            'owner_ref' => $user->public_id,
            'organization_id' => $queue->organization_id,
            'branch_id' => $branch->id,
            'locale' => 'en',
            'message' => 'Ticket A001, please proceed to Counter 1.',
            'status' => 'pending',
        ]);

        $this->postJson(route('qms.display.announcement.played', [
            'token' => $screen->access_token,
            'announcement' => $announcement->id,
        ]))->assertOk();

        $this->assertSame('played', $announcement->fresh()->status);
    }
}