<?php

namespace Tests\Feature;

use App\Models\Branch;
use App\Models\Organization;
use App\Models\ServiceQueue;
use App\Models\User;
use App\Services\Qms\OrganizationResolver;
use App\Services\Qms\QueueEngine;
use Illuminate\Foundation\Testing\RefreshDatabase;
use Tests\TestCase;

class QmsQueueTest extends TestCase
{
    use RefreshDatabase;

    protected function setUpOrg(): array
    {
        $user = User::create([
            'public_id' => 'test-owner-uuid',
            'name' => 'Test User',
            'email' => 'test@example.com',
            'password' => bcrypt('password'),
        ]);
        $resolver = app(OrganizationResolver::class);
        $org = $resolver->completeOnboarding($user, [
            'organization_name' => 'Test Org',
            'industry' => 'retail',
            'appointment_mode' => 'hybrid',
            'branch_name' => 'Main',
            'timezone' => 'UTC',
        ]);
        $branch = Branch::first();
        $queue = ServiceQueue::create([
            'owner_ref' => $user->public_id,
            'organization_id' => $org->id,
            'branch_id' => $branch->id,
            'name' => 'Reception',
            'prefix' => 'A',
            'strategy' => 'fifo',
            'is_active' => true,
        ]);

        return [$user, $org, $branch, $queue];
    }

    public function test_issue_ticket_increments_sequence(): void
    {
        [$user, , , $queue] = $this->setUpOrg();
        $engine = app(QueueEngine::class);

        $ticket = $engine->issueTicket($queue, $user->public_id, ['source' => 'api']);
        $this->assertSame('A001', $ticket->ticket_number);
        $this->assertSame('waiting', $ticket->status);

        $ticket2 = $engine->issueTicket($queue->fresh(), $user->public_id);
        $this->assertSame('A002', $ticket2->ticket_number);
    }

    public function test_health_endpoint(): void
    {
        $this->getJson('/api/health')->assertOk()->assertJson(['app' => 'queue']);
    }

    public function test_appointment_check_in_issues_ticket(): void
    {
        [$user, $org, $branch, $queue] = $this->setUpOrg();

        $appointment = \App\Models\QueueAppointment::create([
            'owner_ref' => $user->public_id,
            'organization_id' => $org->id,
            'branch_id' => $branch->id,
            'service_queue_id' => $queue->id,
            'customer_name' => 'Jane Doe',
            'status' => 'scheduled',
            'scheduled_at' => now()->addHour(),
            'reference' => 'APT-TEST',
        ]);

        $ticket = app(\App\Services\Qms\AppointmentService::class)->checkIn($appointment, $user->public_id);

        $this->assertSame('appointment', $ticket->priority);
        $this->assertSame('checked_in', $appointment->fresh()->status);
        $this->assertSame($ticket->id, $appointment->fresh()->ticket_id);
    }

    public function test_workflow_metadata_attached_on_issue(): void
    {
        [$user, $org, $branch, $queue] = $this->setUpOrg();

        $workflow = \App\Models\Workflow::create([
            'owner_ref' => $user->public_id,
            'organization_id' => $org->id,
            'name' => 'Test flow',
            'is_active' => true,
        ]);
        \App\Models\WorkflowStep::create([
            'workflow_id' => $workflow->id,
            'service_queue_id' => $queue->id,
            'name' => 'Step 1',
            'sort_order' => 1,
        ]);

        $ticket = app(QueueEngine::class)->issueTicket($queue, $user->public_id);
        $this->assertSame($workflow->id, data_get($ticket->metadata, 'workflow_id'));
    }

    public function test_routing_rule_redirects_ticket(): void
    {
        [$user, $org, $branch, $queue] = $this->setUpOrg();
        $target = ServiceQueue::create([
            'owner_ref' => $user->public_id,
            'organization_id' => $org->id,
            'branch_id' => $branch->id,
            'name' => 'VIP',
            'prefix' => 'V',
            'strategy' => 'fifo',
            'is_active' => true,
        ]);

        \App\Models\QueueRule::create([
            'owner_ref' => $user->public_id,
            'service_queue_id' => $queue->id,
            'rule_type' => 'routing',
            'conditions' => ['source' => 'api'],
            'actions' => ['target_queue_id' => $target->id],
            'sort_order' => 1,
            'is_active' => true,
        ]);

        $ticket = app(QueueEngine::class)->issueTicket($queue, $user->public_id, ['source' => 'api']);
        $this->assertSame($target->id, $ticket->service_queue_id);
    }

    public function test_service_session_tracked(): void
    {
        [$user, , , $queue] = $this->setUpOrg();
        $engine = app(QueueEngine::class);
        $ticket = $engine->issueTicket($queue, $user->public_id);
        $counter = \App\Models\Counter::create([
            'owner_ref' => $user->public_id,
            'organization_id' => $queue->organization_id,
            'branch_id' => $queue->branch_id,
            'name' => 'C1',
            'status' => 'available',
            'is_active' => true,
        ]);
        $engine->callTicket($ticket, $counter, $user->public_id);
        $engine->startServing($ticket->fresh(), $user->public_id);
        $engine->completeTicket($ticket->fresh(), $user->public_id);

        $this->assertDatabaseHas('queue_service_sessions', [
            'ticket_id' => $ticket->id,
        ]);
        $session = \App\Models\ServiceSession::where('ticket_id', $ticket->id)->first();
        $this->assertNotNull($session->ended_at);
    }

    public function test_handoff_keeps_ticket_number_and_frees_counter(): void
    {
        [$user, $org, $branch, $queue] = $this->setUpOrg();
        $lab = ServiceQueue::create([
            'owner_ref' => $user->public_id,
            'organization_id' => $org->id,
            'branch_id' => $branch->id,
            'name' => 'Lab',
            'prefix' => 'L',
            'strategy' => 'fifo',
            'is_active' => true,
        ]);

        $engine = app(QueueEngine::class);
        $ticket = $engine->issueTicket($queue, $user->public_id, [
            'source' => 'reception',
            'customer_name' => 'Patient One',
        ]);
        $this->assertSame('A001', $ticket->ticket_number);

        $counter = \App\Models\Counter::create([
            'owner_ref' => $user->public_id,
            'organization_id' => $org->id,
            'branch_id' => $branch->id,
            'name' => 'Doctor 1',
            'status' => 'available',
            'is_active' => true,
        ]);

        $engine->callTicket($ticket, $counter, $user->public_id);
        $engine->startServing($ticket->fresh(), $user->public_id);

        $handedOff = $engine->transfer(
            $ticket->fresh(),
            $lab,
            $counter,
            'Lab tests needed',
            $user->public_id,
        );

        $this->assertSame('A001', $handedOff->ticket_number);
        $this->assertSame($lab->id, $handedOff->service_queue_id);
        $this->assertSame('waiting', $handedOff->status);
        $this->assertNull($handedOff->counter_id);
        $this->assertNull($handedOff->completed_at);
        $this->assertSame('available', $counter->fresh()->status);
        $this->assertDatabaseHas('queue_ticket_transfers', [
            'ticket_id' => $ticket->id,
            'from_service_queue_id' => $queue->id,
            'to_service_queue_id' => $lab->id,
            'reason' => 'Lab tests needed',
        ]);

        $session = \App\Models\ServiceSession::where('ticket_id', $ticket->id)->first();
        $this->assertNotNull($session);
        $this->assertNotNull($session->ended_at);
    }

    public function test_reports_sqlite_compatible(): void
    {
        [$user, $org, , $queue] = $this->setUpOrg();
        app(QueueEngine::class)->issueTicket($queue, $user->public_id, ['source' => 'api']);

        $reports = app(\App\Services\Qms\ReportService::class);
        $from = now()->subDay();
        $to = now()->addDay();
        $data = $reports->ticketsReport($user->public_id, $org->id, $from, $to);
        $this->assertArrayHasKey('total_issued', $data);
        $this->assertGreaterThanOrEqual(1, $data['total_issued']);
    }

    public function test_device_heartbeat(): void
    {
        [$user, $org, $branch] = $this->setUpOrg();

        $device = \App\Models\Device::create([
            'owner_ref' => $user->public_id,
            'organization_id' => $org->id,
            'branch_id' => $branch->id,
            'name' => 'Kiosk 1',
            'type' => 'kiosk',
            'device_token' => 'test-device-token-123',
        ]);

        $this->postJson('/api/devices/heartbeat', [], [
            'Authorization' => 'Bearer test-device-token-123',
        ])->assertOk()->assertJsonPath('status', 'ok');

        $this->assertSame('online', $device->fresh()->status);
    }
}