ladill-queue/app/Http/Controllers/Qms/FeedbackController.php

<?php

namespace App\Http\Controllers\Qms;

use App\Http\Controllers\Controller;
use App\Models\CustomerFeedback;
use App\Models\Ticket;
use App\Services\Qms\AuditLogger;
use Illuminate\Http\RedirectResponse;
use Illuminate\Http\Request;
use Illuminate\View\View;

class FeedbackController extends Controller
{
    public function show(string $qrToken): View
    {
        $ticket = Ticket::where('qr_token', $qrToken)->firstOrFail();
        abort_unless($ticket->status === 'completed', 404);

        $existing = CustomerFeedback::where('ticket_id', $ticket->id)->first();

        return view('qms.feedback.show', compact('ticket', 'existing'));
    }

    public function store(Request $request, string $qrToken): RedirectResponse
    {
        $ticket = Ticket::where('qr_token', $qrToken)->firstOrFail();
        abort_unless($ticket->status === 'completed', 404);
        abort_if(CustomerFeedback::where('ticket_id', $ticket->id)->exists(), 422, 'Feedback already submitted.');

        $validated = $request->validate([
            'rating' => ['required', 'integer', 'min:1', 'max:5'],
            'service_quality' => ['nullable', 'integer', 'min:1', 'max:5'],
            'wait_experience' => ['nullable', 'integer', 'min:1', 'max:5'],
            'staff_professionalism' => ['nullable', 'integer', 'min:1', 'max:5'],
            'comments' => ['nullable', 'string', 'max:2000'],
        ]);

        $feedback = CustomerFeedback::create([
            'owner_ref' => $ticket->owner_ref,
            'organization_id' => $ticket->organization_id,
            'ticket_id' => $ticket->id,
            'counter_id' => $ticket->counter_id,
            ...$validated,
        ]);

        AuditLogger::record($ticket->owner_ref, 'feedback.submitted', $ticket->organization_id, null, CustomerFeedback::class, $feedback->id);

        return back()->with('success', 'Thank you for your feedback.');
    }
}