ladill-queue/app/Http/Controllers/Qms/QueueBoardController.php

<?php

namespace App\Http\Controllers\Qms;

use App\Http\Controllers\Controller;
use App\Http\Controllers\Qms\Concerns\ScopesToAccount;
use App\Models\ServiceQueue;
use App\Models\Ticket;
use App\Services\Qms\OrganizationResolver;
use Illuminate\Http\Request;
use Illuminate\View\View;

class QueueBoardController extends Controller
{
    use ScopesToAccount;

    public function index(Request $request): View
    {
        $this->authorizeAbility($request, 'queues.view');
        $owner = $this->ownerRef($request);
        $organization = $this->organization($request);
        $branchScope = app(OrganizationResolver::class)->branchScope($this->member($request));

        $queues = ServiceQueue::owned($owner)
            ->where('organization_id', $organization->id)
            ->when($branchScope, fn ($q) => $q->where('branch_id', $branchScope))
            ->where('is_active', true)
            ->with('branch')
            ->orderBy('name')
            ->get();

        $waiting = Ticket::owned($owner)
            ->where('organization_id', $organization->id)
            ->where('status', 'waiting')
            ->when($branchScope, fn ($q) => $q->where('branch_id', $branchScope))
            ->with('serviceQueue')
            ->orderBy('issued_at')
            ->limit(100)
            ->get();

        $serving = Ticket::owned($owner)
            ->where('organization_id', $organization->id)
            ->whereIn('status', ['called', 'serving'])
            ->when($branchScope, fn ($q) => $q->where('branch_id', $branchScope))
            ->with(['serviceQueue', 'counter'])
            ->orderByDesc('called_at')
            ->limit(20)
            ->get();

        return view('qms.board.index', compact('organization', 'queues', 'waiting', 'serving'));
    }
}