ladill-queue/app/Models/TicketEvent.php

<?php

namespace App\Models;

use App\Models\Concerns\BelongsToOwner;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;

class TicketEvent extends Model
{
    use BelongsToOwner;

    protected $table = 'queue_ticket_events';

    public $timestamps = false;

    protected $fillable = [
        'owner_ref', 'ticket_id', 'event', 'actor_ref', 'counter_id', 'metadata', 'created_at',
    ];

    protected function casts(): array
    {
        return [
            'metadata' => 'array',
            'created_at' => 'datetime',
        ];
    }

    public function ticket(): BelongsTo
    {
        return $this->belongsTo(Ticket::class, 'ticket_id');
    }

    public function counter(): BelongsTo
    {
        return $this->belongsTo(Counter::class, 'counter_id');
    }
}