ladill-queue/app/Models/CustomerFeedback.php

<?php

namespace App\Models;

use App\Models\Concerns\BelongsToOwner;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;
use Illuminate\Support\Str;

class CustomerFeedback extends Model
{
    use BelongsToOwner;

    protected $table = 'queue_customer_feedback';

    protected $fillable = [
        'uuid', 'owner_ref', 'organization_id', 'ticket_id', 'counter_id',
        'rating', 'service_quality', 'wait_experience', 'staff_professionalism', 'comments',
    ];

    protected static function booted(): void
    {
        static::creating(function (self $model) {
            $model->uuid ??= (string) Str::uuid();
        });
    }

    public function ticket(): BelongsTo
    {
        return $this->belongsTo(Ticket::class, 'ticket_id');
    }

    public function counter(): BelongsTo
    {
        return $this->belongsTo(Counter::class, 'counter_id');
    }
}