ladill-queue/app/Models/QueueAppointment.php

<?php

namespace App\Models;

use App\Models\Concerns\BelongsToOwner;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;
use Illuminate\Database\Eloquent\SoftDeletes;
use Illuminate\Support\Str;

class QueueAppointment extends Model
{
    use BelongsToOwner, SoftDeletes;

    protected $table = 'queue_appointments';

    protected $fillable = [
        'uuid', 'owner_ref', 'organization_id', 'branch_id', 'service_queue_id', 'ticket_id',
        'customer_name', 'customer_phone', 'customer_email', 'status', 'mode',
        'scheduled_at', 'checked_in_at', 'reference', 'metadata',
    ];

    protected function casts(): array
    {
        return [
            'scheduled_at' => 'datetime',
            'checked_in_at' => 'datetime',
            'metadata' => 'array',
        ];
    }

    protected static function booted(): void
    {
        static::creating(function (self $model) {
            $model->uuid ??= (string) Str::uuid();
        });
    }

    public function organization(): BelongsTo
    {
        return $this->belongsTo(Organization::class, 'organization_id');
    }

    public function branch(): BelongsTo
    {
        return $this->belongsTo(Branch::class, 'branch_id');
    }

    public function serviceQueue(): BelongsTo
    {
        return $this->belongsTo(ServiceQueue::class, 'service_queue_id');
    }

    public function ticket(): BelongsTo
    {
        return $this->belongsTo(Ticket::class, 'ticket_id');
    }
}