isaaccladandCursor
0854b431bc
Deploy Ladill Queue / deploy (push) Successful in 2m17s
Counters gain destination/staff metadata; tickets can be pre-assigned to a service point with assigned_only queues for healthcare while shared_pool preserves generic bank/government behavior. Display and announcements expose ticket, staff, and destination clearly for Care and public boards. Co-authored-by: Cursor <cursoragent@cursor.com>
80 lines
2.8 KiB
PHP
80 lines
2.8 KiB
PHP
<?php
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namespace App\Services\Qms;
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use App\Models\Ticket;
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class TicketPresenter
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{
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/**
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* @return array<string, mixed>
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*/
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public static function toArray(Ticket $ticket, bool $includeQr = true): array
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{
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$ticket->loadMissing(['serviceQueue', 'counter', 'assignedCounter']);
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$serving = $ticket->counter;
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$assigned = $ticket->assignedCounter;
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$point = $serving ?? $assigned;
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return [
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'uuid' => $ticket->uuid,
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'ticket_number' => $ticket->ticket_number,
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'status' => $ticket->status,
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'priority' => $ticket->priority,
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'position' => $ticket->position,
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'customer_name' => $ticket->customer_name,
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'customer_phone' => $ticket->customer_phone,
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'source' => $ticket->source,
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'estimated_wait_seconds' => $ticket->estimated_wait_seconds,
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'issued_at' => $ticket->issued_at?->toIso8601String(),
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'called_at' => $ticket->called_at?->toIso8601String(),
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'queue' => $ticket->serviceQueue ? [
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'uuid' => $ticket->serviceQueue->uuid,
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'name' => $ticket->serviceQueue->name,
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'prefix' => $ticket->serviceQueue->prefix,
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'color' => $ticket->serviceQueue->color,
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'routing_mode' => $ticket->serviceQueue->routingMode(),
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] : null,
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'counter' => $serving ? self::serializePoint($serving) : null,
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'assigned_counter' => $assigned ? self::serializePoint($assigned) : null,
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'destination' => $point?->displayDestination(),
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'staff_display_name' => $point?->staff_display_name,
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'announcement_text' => self::announcementText($ticket, $point),
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'track_url' => $includeQr ? route('qms.mobile.show', $ticket->qr_token) : null,
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'barcode' => $ticket->barcode,
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];
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}
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/**
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* @return array<string, mixed>
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*/
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public static function serializePoint(\App\Models\Counter $counter): array
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{
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return [
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'uuid' => $counter->uuid,
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'name' => $counter->name,
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'destination' => $counter->displayDestination(),
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'staff_ref' => $counter->staff_ref,
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'staff_display_name' => $counter->staff_display_name,
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'code' => $counter->code,
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];
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}
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public static function announcementText(Ticket $ticket, ?\App\Models\Counter $point): ?string
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{
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if (! $point) {
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return $ticket->ticket_number;
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}
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$parts = array_values(array_filter([
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$ticket->ticket_number,
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$point->staff_display_name ?: null,
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$ticket->serviceQueue?->name,
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$point->displayDestination(),
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]));
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return implode(', ', $parts);
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}
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}
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