ladill-queue/app/Models/Ticket.php

<?php

namespace App\Models;

use App\Models\Concerns\BelongsToOwner;
use App\Models\Concerns\UsesUuidRouteKey;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;
use Illuminate\Database\Eloquent\Relations\HasMany;
use Illuminate\Database\Eloquent\SoftDeletes;
use Illuminate\Support\Str;

class Ticket extends Model
{
    use BelongsToOwner, SoftDeletes, UsesUuidRouteKey;

    protected $table = 'queue_tickets';

    protected $fillable = [
        'uuid', 'owner_ref', 'organization_id', 'branch_id', 'service_queue_id', 'counter_id',
        'assigned_counter_id',
        'ticket_number', 'status', 'priority', 'position', 'customer_name', 'customer_phone',
        'customer_email', 'source', 'qr_token', 'barcode', 'estimated_wait_seconds',
        'issued_at', 'called_at', 'serving_started_at', 'completed_at', 'metadata',
    ];

    protected function casts(): array
    {
        return [
            'metadata' => 'array',
            'issued_at' => 'datetime',
            'called_at' => 'datetime',
            'serving_started_at' => 'datetime',
            'completed_at' => 'datetime',
        ];
    }

    protected static function booted(): void
    {
        static::creating(function (self $ticket) {
            $ticket->uuid ??= (string) Str::uuid();
            $ticket->qr_token ??= Str::random(32);
        });
    }

    public function organization(): BelongsTo
    {
        return $this->belongsTo(Organization::class, 'organization_id');
    }

    public function branch(): BelongsTo
    {
        return $this->belongsTo(Branch::class, 'branch_id');
    }

    public function serviceQueue(): BelongsTo
    {
        return $this->belongsTo(ServiceQueue::class, 'service_queue_id');
    }

    public function counter(): BelongsTo
    {
        return $this->belongsTo(Counter::class, 'counter_id');
    }

    /** Service point this ticket is routed to (may differ from serving counter until called). */
    public function assignedCounter(): BelongsTo
    {
        return $this->belongsTo(Counter::class, 'assigned_counter_id');
    }

    public function events(): HasMany
    {
        return $this->hasMany(TicketEvent::class, 'ticket_id');
    }

    public function transfers(): HasMany
    {
        return $this->hasMany(TicketTransfer::class, 'ticket_id')->orderByDesc('transferred_at');
    }
}