ladill-queue/app/Http/Controllers/Qms/TicketController.php

<?php

namespace App\Http\Controllers\Qms;

use App\Http\Controllers\Controller;
use App\Http\Controllers\Qms\Concerns\ScopesToAccount;
use App\Models\ServiceQueue;
use App\Models\Ticket;
use App\Services\Qms\QueueEngine;
use App\Services\Qms\TicketPresenter;
use Illuminate\Http\RedirectResponse;
use Illuminate\Http\Request;
use Illuminate\View\View;

class TicketController extends Controller
{
    use ScopesToAccount;

    public function __construct(
        protected QueueEngine $engine,
    ) {}

    public function index(Request $request): View
    {
        $this->authorizeAbility($request, 'tickets.view');
        $owner = $this->ownerRef($request);
        $organization = $this->organization($request);

        $tickets = Ticket::owned($owner)
            ->where('organization_id', $organization->id)
            ->with(['serviceQueue', 'counter'])
            ->when($request->query('status'), fn ($q, $s) => $q->where('status', $s))
            ->latest('issued_at')
            ->paginate(30);

        $queues = ServiceQueue::owned($owner)->where('organization_id', $organization->id)->orderBy('name')->get();

        return view('qms.tickets.index', compact('tickets', 'queues', 'organization'));
    }

    public function create(Request $request): View
    {
        $this->authorizeAbility($request, 'tickets.issue');
        $owner = $this->ownerRef($request);
        $organization = $this->organization($request);

        $queues = ServiceQueue::owned($owner)
            ->where('organization_id', $organization->id)
            ->where('is_active', true)
            ->orderBy('name')
            ->get();

        return view('qms.tickets.create', compact('queues', 'organization'));
    }

    public function store(Request $request): RedirectResponse
    {
        $this->authorizeAbility($request, 'tickets.issue');
        $owner = $this->ownerRef($request);

        $validated = $request->validate([
            'service_queue_id' => ['required', 'exists:queue_service_queues,id'],
            'customer_name' => ['nullable', 'string', 'max:255'],
            'customer_phone' => ['nullable', 'string', 'max:50'],
            'priority' => ['nullable', 'string', 'in:'.implode(',', array_keys(config('qms.ticket_priorities')))],
        ]);

        $queue = ServiceQueue::findOrFail($validated['service_queue_id']);
        $this->authorizeOwner($request, $queue);

        $ticket = $this->engine->issueTicket($queue, $owner, [
            ...$validated,
            'source' => 'reception',
            'actor_ref' => $owner,
        ]);

        return redirect()->route('qms.tickets.show', $ticket)->with('success', 'Ticket issued.');
    }

    public function show(Request $request, Ticket $ticket): View
    {
        $this->authorizeAbility($request, 'tickets.view');
        $this->authorizeOwner($request, $ticket);

        $ticket->load(['serviceQueue', 'counter', 'events']);

        return view('qms.tickets.show', [
            'ticket' => $ticket,
            'presented' => TicketPresenter::toArray($ticket),
        ]);
    }

    public function print(Request $request, Ticket $ticket): View
    {
        $this->authorizeAbility($request, 'tickets.view');
        $this->authorizeOwner($request, $ticket);
        $ticket->load(['serviceQueue', 'branch']);

        return view('qms.tickets.print', compact('ticket'));
    }
}