ladill-queue/config/qms.php

<?php

return [

    'roles' => [
        'super_admin' => 'Super Administrator',
        'org_admin' => 'Organization Administrator',
        'branch_manager' => 'Branch Manager',
        'receptionist' => 'Receptionist',
        'queue_operator' => 'Queue Operator',
        'counter_staff' => 'Counter Staff',
        'department_manager' => 'Department Manager',
        'security' => 'Security',
        'supervisor' => 'Supervisor',
    ],

    'department_types' => [
        'general' => 'General',
        'reception' => 'Reception',
        'customer_service' => 'Customer Service',
        'cashier' => 'Cashier',
        'consultation' => 'Consultation',
        'laboratory' => 'Laboratory',
        'pharmacy' => 'Pharmacy',
        'verification' => 'Document Verification',
        'payments' => 'Payments',
        'collections' => 'Collections',
        'technical_support' => 'Technical Support',
    ],

    'queue_strategies' => [
        'fifo' => 'First In, First Out',
        'priority' => 'Priority Queue',
        'vip' => 'VIP Queue',
        'appointment' => 'Appointment Queue',
        'emergency' => 'Emergency Queue',
        'department' => 'Department Queue',
        'skill' => 'Skill-based Routing',
        'dynamic' => 'Dynamic Routing',
        'overflow' => 'Overflow Routing',
    ],

    'ticket_priorities' => [
        'emergency' => 'Emergency',
        'vip' => 'VIP',
        'elderly' => 'Elderly',
        'disabled' => 'Disabled',
        'appointment' => 'Appointment',
        'walk_in' => 'Walk-in',
    ],

    'ticket_statuses' => [
        'waiting' => 'Waiting',
        'called' => 'Called',
        'serving' => 'Serving',
        'on_hold' => 'On Hold',
        'completed' => 'Completed',
        'no_show' => 'No Show',
        'cancelled' => 'Cancelled',
        'transferred' => 'Transferred',
    ],

    'ticket_sources' => [
        'kiosk' => 'Kiosk',
        'reception' => 'Reception Desk',
        'mobile' => 'Mobile App',
        'web' => 'Website',
        'api' => 'API',
        'appointment' => 'Appointment Check-in',
        'tablet' => 'Self-service Tablet',
    ],

    'counter_statuses' => [
        'available' => 'Available',
        'busy' => 'Busy',
        'offline' => 'Offline',
        'paused' => 'Paused',
    ],

    'appointment_modes' => [
        'appointment_only' => 'Appointment Only',
        'walk_in_only' => 'Walk-in Only',
        'hybrid' => 'Hybrid',
    ],

    'device_types' => [
        'kiosk' => 'Touchscreen Kiosk',
        'tablet' => 'Tablet',
        'printer' => 'Ticket Printer',
        'scanner' => 'Barcode/QR Scanner',
        'display' => 'Counter Display',
        'feedback_tablet' => 'Feedback Tablet',
    ],

    'display_layouts' => [
        'standard' => 'Standard',
        'compact' => 'Compact',
        'split' => 'Split Screen',
        'media' => 'Media + Queue',
    ],

    'announcement_templates' => [
        'en' => 'Ticket :ticket, please proceed to :counter.',
        'fr' => 'Ticket :ticket, veuillez vous rendre au :counter.',
        'tw' => 'Ticket :ticket, mesrɛ kɔ :counter.',
    ],

    'industry_templates' => [
        'healthcare' => 'Healthcare',
        'banking' => 'Banking',
        'government' => 'Government Office',
        'visitor' => 'Visitor Management',
        'university' => 'University',
        'retail' => 'Retail',
        'telecom' => 'Telecom Service Centre',
        'custom' => 'Custom',
    ],

    'audit_actions' => [
        'organization.created' => 'Organization created',
        'organization.updated' => 'Organization updated',
        'branch.created' => 'Branch created',
        'branch.updated' => 'Branch updated',
        'department.created' => 'Department created',
        'department.updated' => 'Department updated',
        'department.deleted' => 'Department deleted',
        'member.created' => 'Member added',
        'member.updated' => 'Member updated',
        'member.deleted' => 'Member removed',
        'service_queue.created' => 'Queue created',
        'service_queue.updated' => 'Queue updated',
        'service_queue.deleted' => 'Queue archived',
        'service_queue.paused' => 'Queue paused',
        'service_queue.resumed' => 'Queue resumed',
        'counter.created' => 'Counter created',
        'counter.updated' => 'Counter updated',
        'counter.deleted' => 'Counter archived',
        'ticket.issued' => 'Ticket issued',
        'ticket.called' => 'Ticket called',
        'ticket.recalled' => 'Ticket recalled',
        'ticket.skipped' => 'Ticket skipped',
        'ticket.transferred' => 'Ticket transferred',
        'ticket.held' => 'Ticket placed on hold',
        'ticket.completed' => 'Service completed',
        'ticket.no_show' => 'Ticket marked no-show',
        'ticket.cancelled' => 'Ticket cancelled',
        'appointment.created' => 'Appointment scheduled',
        'appointment.checked_in' => 'Appointment checked in',
        'appointment.cancelled' => 'Appointment cancelled',
        'workflow.created' => 'Workflow created',
        'workflow.updated' => 'Workflow updated',
        'display.created' => 'Display screen created',
        'display.updated' => 'Display screen updated',
        'device.created' => 'Device registered',
        'device.updated' => 'Device updated',
        'feedback.submitted' => 'Customer feedback submitted',
    ],

    'notification_templates' => [
        'issued' => 'Your ticket :ticket is confirmed for :queue. We will notify you when it is almost your turn.',
        'called' => 'Ticket :ticket — please proceed to :counter now.',
        'almost_ready' => 'Ticket :ticket — you are :ahead customer(s) away. Please head to the waiting area.',
        'completed' => 'Thank you for visiting. Ticket :ticket is complete. Share feedback: :feedback_url',
        'missed' => 'Ticket :ticket was marked as missed. Please rejoin the queue if you still need service.',
        'transferred' => 'Ticket :ticket has been handed off to :queue. Keep your ticket — your number stays the same.',
    ],

    'report_types' => [
        'tickets' => 'Ticket volume & throughput',
        'wait_times' => 'Wait times & peak hours',
        'counters' => 'Counter performance',
        'appointments' => 'Appointments',
        'feedback' => 'Customer satisfaction',
        'service_sessions' => 'Service sessions',
    ],

    'plans' => [
        'free' => [
            'label' => 'Free',
            'price_minor' => 0,
            'max_branches' => 1,
            'max_queues' => 5,
        ],
        'pro' => [
            'label' => 'Pro',
            'price_minor' => (int) env('QUEUE_PRO_PRICE_MINOR', 9900),
            'max_branches' => null,
            'max_queues' => null,
        ],
        'enterprise' => [
            'label' => 'Enterprise',
            'price_minor_per_branch' => (int) env('QUEUE_ENTERPRISE_PRICE_PER_BRANCH_MINOR', 29900),
            'max_branches' => null,
            'max_queues' => null,
        ],
    ],

    'pro' => [
        'grace_days' => (int) env('QUEUE_PRO_GRACE_DAYS', 3),
        'period_days' => (int) env('QUEUE_PRO_PERIOD_DAYS', 30),
    ],

    'enterprise' => [
        'min_branches' => (int) env('QUEUE_ENTERPRISE_MIN_BRANCHES', 2),
    ],

    'prepaid_months' => [6, 12, 24],

    'rule_types' => [
        'overflow' => 'Overflow routing',
        'priority_boost' => 'Priority boost',
        'routing' => 'Dynamic routing',
        'capacity' => 'Capacity limit',
    ],

    'workflow_templates' => [
        'healthcare' => [
            ['name' => 'Registration', 'sort_order' => 1],
            ['name' => 'Triage', 'sort_order' => 2],
            ['name' => 'Consultation', 'sort_order' => 3],
            ['name' => 'Pharmacy', 'sort_order' => 4],
        ],
        'banking' => [
            ['name' => 'Reception', 'sort_order' => 1],
            ['name' => 'Teller', 'sort_order' => 2],
            ['name' => 'Customer service', 'sort_order' => 3],
        ],
        'government' => [
            ['name' => 'Document check', 'sort_order' => 1],
            ['name' => 'Processing', 'sort_order' => 2],
            ['name' => 'Collection', 'sort_order' => 3],
        ],
        'custom' => [],
    ],

    /*
    |--------------------------------------------------------------------------
    | Inbound service API keys (sibling Ladill apps calling Queue)
    |--------------------------------------------------------------------------
    */
    'service_api_keys' => array_filter([
        'pos' => env('QUEUE_API_KEY_POS'),
        'crm' => env('QUEUE_API_KEY_CRM'),
        'care' => env('QUEUE_API_KEY_CARE'),
        'frontdesk' => env('QUEUE_API_KEY_FRONTDESK'),
    ]),

    'display_poll_ms' => (int) env('QUEUE_DISPLAY_POLL_MS', 1200),

    'upgrade_banner' => [
        'title' => 'Unlock Queue Pro or Enterprise',
        'description' => 'Unlimited branches, advanced routing, Care & Frontdesk integrations — from GHS 99/mo.',
        'route' => 'qms.pro.index',
    ],

];