ladill-pos/app/Http/Controllers/Api/Mini/SupportController.php

<?php

namespace App\Http\Controllers\Api\Mini;

use App\Http\Controllers\Api\Concerns\CallsIdentityApi;
use App\Http\Controllers\Controller;
use Illuminate\Http\JsonResponse;
use Illuminate\Http\Request;

/**
 * Support tickets — proxies to the central support system (auth.ladill.com),
 * so tickets land in the same admin support queue as every other Ladill app.
 */
class SupportController extends Controller
{
    use CallsIdentityApi;

    public function tickets(): JsonResponse
    {
        $response = $this->identitySend('GET', '/api/identity/support/tickets?user='.urlencode((string) ladill_account()->public_id), []);

        return response()->json(['data' => $response->json('data', [])]);
    }

    public function ticket(int $ticket): JsonResponse
    {
        $response = $this->identitySend(
            'GET',
            '/api/identity/support/tickets/'.$ticket.'?user='.urlencode((string) ladill_account()->public_id),
            [],
        );

        if ($response->status() === 404) {
            return response()->json(['message' => 'Ticket not found.'], 404);
        }

        return response()->json(['data' => $response->json('data')]);
    }

    public function store(Request $request): JsonResponse
    {
        $data = $request->validate([
            'subject' => ['required', 'string', 'max:255'],
            'message' => ['required', 'string', 'max:5000'],
            'priority' => ['sometimes', 'in:low,normal,high'],
        ]);

        $response = $this->identitySend('POST', '/api/identity/support/tickets', array_merge(
            ['user' => ladill_account()->public_id],
            $data,
        ));
        $this->rethrowValidation($response, 'subject');

        return response()->json(['data' => $response->json('data')], 201);
    }
}