Treat all Now Serving cards equally and announce every ticket change.

Remove newest-card highlighting so every active service point looks the same, sort the board stably by destination, and have the display announce whenever a counter’s ticket changes (falling back when a server voice row is missing).

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Services/Qms/DisplayService.php

@@ -35,7 +35,8 @@ class DisplayService
             ->get();
 
         // One active ticket per destination (service point / counter). Older called/serving
-        // tickets at the same window must not crowd the public board.
+        // tickets at the same window must not crowd the public board. Order is stable by
+        // destination so every serving point is presented equally (no "newest" primacy).
         $nowServing = Ticket::query()
             ->whereIn('service_queue_id', $queueIds)
             ->whereIn('status', ['called', 'serving'])
@@ -60,9 +61,20 @@ class DisplayService
                     'counter' => $point?->displayDestination() ?? $point?->name,
                     'destination' => $point?->displayDestination(),
                     'staff_display_name' => $point?->staff_display_name,
+                    'point_key' => $point
+                        ? 'counter:'.$point->id
+                        : 'queue:'.$t->service_queue_id,
                     'announcement_text' => TicketPresenter::announcementText($t, $point),
+                    'called_at' => optional($t->called_at)?->toIso8601String(),
                 ];
             })
+            ->sortBy(fn (array $item) => sprintf(
+                '%s|%s|%s',
+                mb_strtolower((string) ($item['queue_name'] ?? '')),
+                mb_strtolower((string) ($item['destination'] ?? $item['counter'] ?? '')),
+                (string) ($item['ticket_number'] ?? ''),
+            ))
+            ->values()
             ->all();
 
         $waiting = Ticket::query()